Jacqueline A.
Yelp
if you have an issue, be prepared to get backlash for leaving an honest review. Melissa Bouchard will make things very personal and comment on your reviews and message you. She believes that I am trying to sabotage her and threw out there she was a single mom. my reviews are not personal.. well this paragraph is because of the backlash but initially, it was not.
I waited 30 minutes in line for donuts with my family. Which is fine, there was a long line and I made the decision to wait. When we finally made it to the window, we tried to order 3 donuts and were told they couldn't make them because they had had a power surge and the fryers were restarted. The girl said that we could come back and the fryers should be to temperature in 15 minutes. This is where my issue was. Some type of sign or letting the cars waiting in line know that they had no donuts so those of us who couldn't wait, could leave is what I would expect out of a business. I messaged the page on facebook, assuming that they would take feedback, apologize, and the next time something like this happens, make an attempt to let people know so they don't pointlessly wait in line. Melissa can't see the point that my disgruntlement comes from the way things were handled but believes I was upset about waiting about getting my donut. She informed me that most people go there for coffee and not donuts so it'd be redundant to let everyone know about the delay in donuts. I updated my previous recommendation because I did not her attitude or business practice. However, I did say in the review, that I was not talking about the coffee since I had never tried it. Melissa flipped a lid which was not only unprofessional but not called for. I didn't talk trash about her publicly or her business, I just changed my recommendation. She made a comment about my non-recommendation being vague, so here is the non-vague full story.