I C.
Yelp
Where is the ZERO STARS button when you need it?? So serious. 0 Stars for not being able to get back the one hour of my life they wasted. I would say 99.99% of our experience here was a thumbs-down. Perhaps the ONLY positive was that it was centrally located and the place was near empty when we walked in mid afternoon (on a Saturday! In hindsight, that should have been a sign...) so we were able to snag a table (but the table was filthy and the whole time we were there, not once did any worker go around to wipe down tables).
TLDR: if you go in and there's any kind of line to order or even if there are people standing around waiting for their order OR if they ask you if it's ok that the food will take 20 minutes because they're so busy, HIGHTAIL IT OUT OF THERE! ABORT ORDER IMMEDIATELY. It's a lie. Walk out the door and go to Squires Student Center Au Bon Pain or to Benny Marzano's steps away for a big slice and call it a day. Even just ordering their coffee drinks (which took literally 20 minutes to make and were lukewarm when we got them) is not worth the wait.
There was no excuse for the INSANELY SLOW SERVICE and the wait they put us through. Lesson learned boys. Actually, their excuse when we went up to the counter / pick up area for the FIFTH TIME to check on our order was this: "we're still running behind and there's only one person back there making food. It'll be another 5 or 10 minutes." Wait what? There was virtually no one in the place and no line to order. We seriously looked around for the cameras because we thought we were being punk'd.
If that's how good service is on a non busy afternoon (on a Saturday mind you!), then I don't even want to imagine what it's like when this place gets even a little busy.
Here's the thing: our food order (3 people) was just a bacon egg cheese bfast sandwich (nbd), a grilled cheese sandwich (nbd) and a toasted bagel with cream cheese (nbd x 100)! Not rocket science. IT LITERALLY TOOK 40 MINUTES TO GET OUR ORDER.
One person is running the register and taking orders, one person manning the coffee machine and making drinks and one person in the back making the food. And try as they might (and frankly, they weren't even trying), they couldn't get it right.
The inside has an industrial vibe, good number of tables and a big picture window in the front of the store which helps brighten up the inside - but as I said, the tables were filthy and of course with the 3 workers behind the counter trying to keep it together (poorly I might add), no one was tending to the front of house. Not even an occasional walkthrough. The too-tiny trash cans were all overflowing with trash, styrofoam boxes and coffee cups to the point that people were leaving their trash in the dirty dishes return area.
Food and Drinks. The berry smoothie was just ok. The coffee drinks were flavorful but, what's the point, they were both lukewarm. The bacon egg cheese bfast sando was fine. At least it was warm. The grilled cheese sandwich though was a JOKE - it had panini grill marks on it but yet, if you looked at the inside of the sandwich, the cheese was barely if at all melted. And, the sandwich was tiny. To add insult to injury, after the 40 minute wait for our food order, it didn't come with the chips that it was supposed to come with! My colleague said no way he would ask for the chips at that point - he was scared they would take his box back and he wouldn't see it again for another 40 minutes so he just let it go lol.
We sat in the shop and ate our meals...then my friend who had been STARVING when we arrived and who was the one who ordered the bagel with cream cheese (check out the cream cheese they give you with the bagel in my pic - facepalm) AND WAITED 40 MINUTES TO GET IT, scarfed her meal down and declared she was still hungry! So we left this sad little excuse of a place and headed over to Squires where we got more food at Au Bon Pain (that we all laughed and commented looked way better than the food we had just eaten).
And then, for the rest of the day and into the evening, we proceeded to make fun of this place because it was such a joke of an experience that...how could you not?!
We were iso a cool indie non-chain coffee shop in B'burg and if this place got its real act together and fixed its service issues SIGNIFICANTLY (like I mean spit out the drink orders while the drinks are still piping hot for one thing, figure out how to crank out sandwiches before customers starve to death and how to scale operations when it's busy), this place could make a killing. Or maybe the next proprietor who comes along after this place shuts down will get it right. Oof...yes, I did just say that.
PS The Farmer's Market was hoppin' and we strolled through it before coming here and, in hindsight, regretted not ordering at the indie coffee stand and picking up awesome smelling pasta and cool flavored muffins, homemade bread and baked goods from those vendors. Oh well next time, lesson learned!