Joan T.
Yelp
We've been here at the outside bar numerous times, but because it was too cold we went to the inside bar for the first time.
The bartender Jay seemed catatonic and very disengaged. Normally when you order drinks and food at a bar you get the best service because the bartender is right there and engages, but not in this case.
It took a few minutes just to get menus and then another few minutes to ask what we wanted. We ordered drinks and food and I asked for two glasses of water, which is a simple request. He was busy making drinks for the wait staff, instead of just giving us two glasses of water while we were waiting. I would say we sat at there about 15 minutes with nothing as if we were invisible. We saw one woman come in, and didn't order anything and he gave her water while we didn't even get that.
We got up to leave and spoke to the manager Anthony about why we were leaving. He profusely apologized and guaranteed we would get good service and sat us at a table inside. Thank goodness for him or we would have just gone to the train without dinner. Anthony was very courteous and truly bothered by the way we were treated.
At least we received good service from Ermilda and we enjoyed the food. Jay did make our drinks, and honestly we were nervous to drink them because he did see us talk to Anthony, Hopefully he didn't put anything in the drinks We are both ok and I'm here to tell the story, but you never know. If we get mysteriously ill in a few days I'll update this review, but as of now we are fine.
Anyway, the service and food here is always spot on, so I don't get why this bartender behaved like this. He must be a relative of the owner or someone because we've never seen such a disengaged bartender ever. We noticed he didn't engage with anyone so we won't take it personally but not to even bring us water, in 15 minutes no less make our drinks was unacceptable.
I would have give 0 stars but since Anthony had us come back inside I'm giving 4 stars.