Cold Stone Creamery

Randomly stopped and trapped myself by window shopping after picking up some food to go next door… I couldn’t resist these apples, they were yummy and most definitely hit the spot! My sweet tooth was happy for this sweet treat!!

I asked if they could write Happy Birthday and this is how it came out. I paid $60 for this ice cream cake. Whoever runs this shop needs to make sure all their cake decorators are capable of basic pretty handwriting because I could’ve written better on my own, and now the cake looks so bad. Also the Oreos aren’t even evenly placed. $60!!!!

My daughters love cold stone and we typically go to the old town one because the service is great and the portion for the kids and the like it size are so generous but we’ve came to the Clairemont town square location a couple of times too because the theater is next door and every time the service from Diana I believe her name was, is awful and the portion is ridiculous. We always say we aren’t coming back but we did again and again we were let down. See pictures of how small the portion was for the kids size and for the price how disappointed!! Definitely won’t be back again. We will make the drive to old town. My daughter had not ate any at all. This is how the employee gave it to her.

I’ve been going to cold stone for a week now and I’ve been racking points and I got a coupon for 20% off. Came to this location to claim it and I used it but the guy said “So Artificial Intelligence been hacking our systems and we cannot take your coupon” so I just lost it ? He said yeah sorry we can’t take it. I don’t know where to go from here now. I just used a coupon that they couldn’t take and blamed it on A.I. can I get a coupon ? Or should I call it a day.

Cold Stone is definitely a fantastic choice! The team members there really make the experience enjoyable, and it sounds like Naaz is doing an excellent job managing the store. It's great to hear that this location stands out for its creamy and delicious ice cream, plus the larger sizes are a nice bonus. It's always nice to have a go-to spot that you love!

Such a fun and delicious stop! The kids love watching their ice cream get mixed on the cold stone. Great flavors and generous portions.

My 5 year old was sent to the ER from having an anaphylaxis allergic reaction to the M&Ms that they serve here because the container was not labeled PEANUT M&Ms. We were told upon serving they only had milk chocolate ones. My husband paid them a visit the next day and requested to look at the packaging containers they have in the back and they said PEANUT BUTTER. Workers were "not aware." The only thing the Supervisor said was that "they aren't in charge of labeling the serving containers it's corporate labels they can't change them" and that" they're not a nut free facility" so they can't do anything. They are not making people aware the M&Ms have peanut butter in them. Absolutely horrifying response.

Best ice cream spot in San Diego. Every time I come in, the flavors are fresh and the service is top-notch. Highly recommend the Cake Batter with brownies!

We ordered online via the Cold Stone website for pick up tonight, Tuesday, and I hate to say this but we're pretty disappointed in the quality and care of our order. We ordered a 'love it' size Coffee Lovers and paid $1.69 for extra heath bar and we had to check the physical receipt on the bag to make sure it was on there because there were almost no heath bar pieces in there, it was bizarre. Even the heath pieces that should have been there regardless because we ordered the 'Coffee Lovers', weren't in there. They were basically non existent. We also ordered a 'love it' size of 'create your own creation' which was good in size and the amount of add in's. Sad that the 'coffee lovers' we bought in the same size was so much smaller. We also ordered a waffle bowl that was completely stale and inedible. We tipped $3.25 when we placed the order, before we even got there to pickup. Super disappointed that this it the outcome.

No doubt Cold stone has good products. For my birthday we tried the ice cream cupcakes. They were chocolate shells, variety cake and ice cream on top with a light whipped icing. I also got a like it size of Cake batter batter. All of which tasted great. Customer service is very inconsistent here. Your experience depends on who's working. Most times there's only one worker. And the few times I've gone they've been asking customers to pay in cash with no explanation which I find odd. I paid part cash part card and wasn't asked if I wanted my receipt I had to ask for it. I love Cold stone but this particular location could use some improvements and additional customer service training.

i had an issue the other night with one of my orders. i called and when the manager had time she told me to come in. the manager tonight was awesome and fixed everything! reasons like this are why i have gone for 20 years!

excellent service and yummy variety of ice cream cones! From strawberry berries to coffee flavor mixes! Kids love it!

This cold stone is always my go to place. Amazing team members with great attitudes, great management the guy said his manager's name is Naaz and she is great on what she is doing. Among all the cold stone stores I prefer this location bcs the ice cream truly tastes creamy and delicious. The sizes are bigger than any other store as well.

Pretty standard CS Creamery in a pretty nice area of Clairemont. I used a gift card here to get some ice cream. On a sunny day this is probably a very nice hang out spot. Has outdoor seating for this CS and other restaurants.

I'm a fan of cold stone but this specific shop has been a disappointment. We got a topping but he didn't mix it. We asked about it so he mixed it quickly. As you can see from the picture, ice cream was already melting when we hot them (all three cups of them). The portion was smaller than what we used to get. We def got better quality from other shops before.

Do not preorder personalized cakes from here!!!! I received one that looked like it was already melting from the sides and then refrozen. I requested a"Happy Birthday" message but It was very badly written! The cake looked awful! They did not have the right box size needed (small rectangular cake), so they used a huge paper box that did not fit in my freezer. The cake was a mess! I had to go somewhere else to buy a cake that actually looked nice for a birthday party. I was very disappointed. If you need to buy an icecream cake, better to choose one that is already pre-packed in their freezer....And Do NOT ask them to write anything on it!

The actual ice cream is amazing. It's great quality. But you have to stand in line forever to be helped by one employee. It's not fair for the employee.

Feels funny reviewing a cold stone but this place is a tragedy. 0 customer service and THEN they have the audacity to charge you more than what you got. We got 2 love it signatures but got charged for love it signature, gotta have it signature + mix ins? Which we didn't even change anything from the listed signatures? And it was almost all ice cream... not even many mix ins? Pretty crazy experience for $27. Go to Old Town location, they have better attitudes and actually charge the prices they should.

I love this location and the customer service ! They always have my favorite flavor in stock. They always give me more at this location than any other location and it's always served to me with a smile. Getting ice cream is the highlight of my summer and especially at this particular cold stone , I go as often as I can , you should too you won't be sorry. It was clean and nice as well with nice ambiance

Yelp needs to update this business from $$ to $$$$$$$$ A cup costs $10 for one scoop of ice cream that doesn't even go past the cup line!!!! Ice cream immediately melted from the mix ins. Save your money & try the Vons around the corner where you can get a whole tub of ice cream for fraction of cost.

This location is my always go to place. best customer service, clean location, i love the supervisor she is so cool and beautiful.

Love new owners and the supervisor, Naaz! Service is so much better and the custom cakes are made and decorated much nicer now--they seem to really care about the shop. We have been going to this location for past 10 yrs and service was iffy and custom cakes were poorly made prior to the change in ownership & management. What a relief to finally have what feels like a great neighborhood ice cream shop again!

Amazing service and obviously I love cold stone. Give tip to workers but they were not very generous for not asking for it. Love the place very clean and the chocolates and apples are what my kids love the most. Will definitely go again.

Excellent service ! :))))) def coming back we loved the service, this service helps me when we have bad days

Prices are too high for what you get. You're better off going to Yogurt Mill, Handel's

So disappointed! Was really looking forward to cold stone, but my local shop was slammed due to cinco de mayo, so my fiance and I decided to give another location a shot. The cream tasted watered down and somehow cheaper than normal. The worker filled the cup only about 75 percent full. As I am sitting here writing this review, other customer that were behind me and complaining of similar issues. So sad. This location needs to get their stuff together!

This is my favorite cold stone to go to! it's always really good and quick service. My favorite is the birthday cake remix.

This cold stone is absolutely amazing! Everyone is so sweet, respectful and helpful. They are also clean and organized and know what they're doing! I've been going here for a while and haven't had an issue.

Came here after surgery for a treat. 04/13/2024. I've Ben coming to this location for 5+ years. They told me I can't put two different ice cream mixes in to one large bowl. I'll never come here again. You lost a customer for life. I hope the owner sees this. There wasn't a single other person inside the store.

HORRIBLE LOCATION. They dont even fill the cup with ice cream! Its barely a scoop and costs almost $10. Yikes! I asked him why theres so little and so light & he said thats just how he does it. Go to a diff location if youre craving!

I read reviews I wanted to visit this place it's best place to go for ice cream best cust service great quality

Delicious, as usual. My kids are practicing to order for themselves and the employee was so patient and kind!

$140 I was so disappointed. Haven't seen such an ugly cake. It looks like my little sister made after a night of getting tossed. Ice cream Good. Cake didn't care to eat and frosting way too sweet.

Do not go here, they charged 2 toppings for 4 marshmallows. We ordered the quart that comes with 4 toppings and they told us after the face that 4 marshmallows counted at 2/4 toppings. Horrible customer service.

Went and asked for one thing, but was served something completely different. the fruit was soggy and it just wasn't good. not a fan of this location.

I love cold stone but this specific location was just a mess. I walk in and the employee was on her phone talking the whole time while helping us I felt as if I couldn't ask for what I wanted because it felt like I was interrupting the employees conversation she was having on the phone. I told her what I wanted and if I could get it small. She then proceeds to make my icecream and puts it in a large cup! I then told her do you guys not have any more small cups? And she said oh yes we do but when you don't tell us what size you want then we just give you the large. I then told her how I asked in the beginning for a small. Obviously she was too busy and distracted being on her phone that she did not hear me. Also the other employee was being rude sweeping everywhere right next to me and practically touching me while I was ordering so I didn't see him until I felt him touch me. Do people not know how to say excuse me anymore ? Because I will gladly move out of someone's way. He did that like twice! When we got our icecream it melted so fast too it was like a soup. Was not worth my money.

Horrible customer service, worker would rather be on their personal phone than serve customers was more than ready to order my order when I walked in. They greeted me as I walked in and then immediately went to mess around on the phone.

Very bad service they look like didn't want to help us at all. They didn't give us napkins.

Amazing ice cream. They are also Rocky Mountain Chocolate Factory. The new owners have brought so many great changes. So many options and flavors. Love it!

Employee Alanis made my ice cream perfect! Will definitely be returning soon to enjoy her wonderful customer service!!

Ice cream is terrific! However, we weren't greeted with a smile. But with a melancholy young woman who looked less than thrilled to be there. And another so busy doing tasks in the background that she couldn't bother to crack a small smile either. Poor experience. Not worth coming back to this particular location for me. It's ICE CREAM! Supposed to be completely joyful!

Cold Stone is pricey but so damn good! Since high school I've only ordered one thing and that's Our Strawberry Blonde. It's so damn delicious! I could eat it everyday. A small (Like It) will cost you around $5 which would be the equivalent of a tub or two at the grocery store but every once in a while it's fun to treat yourself.

This location is one of the best places, amazing service and delicious ice cream. The staff is very polite and take care of customers and their request. You can find your next bday and event cake at this place, I highly recommend this location to all!

Really overpriced, and I had to throw out the ice cream because there was a hair (not mine) on top of it. Enough said. You're much better off at Craft Creamery down Rosecrans (toward Shelter Island).

Really nice Cold Stone that is right next to the movie theater. Winning! It's a chain (franchise?) that is consistent with other locations I have patronized. Plenty of tables inside and especially ones outside. That's just awesome, especially with decent weather here in SoCal. Service with a smile, I know the guy went over on the mixins for me and I enjoyed the completed ice cream with a ton of mixed nuts in it. I would certainly come back.

Like the other review we were met with the same melancholy women. She looked so unhappy to be working, I asked for a few samples and she just stared at us with a huge frown. It became uncomfortable. We did ask if she could mix our ice cream more and that seemed to make her pretty upset. I don't get it? Ehh Safe to say we will not be visiting this location. No one greeted us or said anything besides our total. For $16 of ice cream and not even a smile or hello- not worth it. Save yourself a trip.

I love being able to create my own ice cream masterpiece. We usually get it delivered and it's always on point.

The ice cream brought to us was already melting before we even sat down to enjoy them. They weren't even cold to be honest. For the price you pay for a small serving we thought it wasn't worth it.

Would everyone cut the teenagers that work here some slack? They're just coming to the realization of how miserable it is to work for a soulless corporation. On the bright side, this soulless corporation cranks out some great ice cream.

If customers have to wear a mask or face covering, I would think all their employees would ear one. PROPERLY! I went in for an after my work delight. The female employee wore her mask. This Monday after 4 PM is when I saw a male employee making ice cream with his frigging nostrils exposed. WTF? Regards, concerned customer!

We love this Cold Stone, but beware if you order a custom cake. My son created his perfect birthday cake online and when we went to pick it up, they never made it and said they had no record of it. I had a receipt that included the date and time for pickup. Needless to say, I had a very disappointed birthday boy. They did give us one of the pre-made cakes from the freezer which was less expensive, but wouldn't make up the difference on what we already paid for the custom cake. It would have been nice to be offered something for messing up our order. :(

Why are you ALWAYS out of toppings, especially marshmallows??? LITERALLY just walk across the parking lot and buy some jfc

Nothing to complain about. Friendly staff who makes your ice cream concoction right there. The kids had a blast choosing what they wanted after a movie and it was gone in about 10 mins. They definitely were fans. Not cheap, about 6$ for a small cup. Probably the same as a Swirls Fro Yo.

I love ice cream, especially the ice cream I get here at my local Cold Stone Creamery. Today I went here for my birthday. I always get a small scoop of cotton-candy ice cream with gummy bears, and it is delicious. The staff is pretty good, too. The only reason that I'm taking a star off is because one time a hair got into my ice cream (today my brother got one as well), but other than that I highly recommend going here.

The product is consistent for Cold Stone one however, the slow pace, which the employees serve the customer is painful. By far the slowest Cold Stone I've ever experienced, to the point where I avoid going there if more than 4 people are ahead of me. Be prepared to wait 20-30 mins ( this is nothing to do with Covid)

I don't know why I bother. Every time I come back I satisfy my sweet craving but I feel terrible about myself! Need to go run a mile now. Love their ice cream cakes too. I always order them for special occassions.i always get the nuts mixed in so yummie!

I had already placed my order and I wanted to add an extra item after the fact. The worker I spoke to and the manager were very helpful in solving my dilemma and were very friendly and accommodating. I will continue to get my ice cream there. Great customer service.