C J.
Yelp
I've been going to the Evanston location for about 4-5 years now. For the most part, I've always enjoyed coming out to Evanston for coffee - and! More often then not, I would have always given them at least 4 stars. However I don't know whats been going on for the past year. I've never received a bad attitude from their employees. But consistency has really gone down hill lately. Regarding the coffee, it's either too strong or too weak. I've had light roasts that were brewed and came out like a dark roast, and dark roasts that were so weak, they tasted like a light roast. Lately, I don't even finish a cup of coffee. I end up dumping it out, and heading over to Starbucks instead. I haven't completely given up on the Evanston location yet, but I'm losing hope after a year.
I'd say during the last 10 visits, there have been multiple issues with the orders regarding the food. Sometimes you wait forever, and the food was never warmed up or made. Sometimes you get 1 or 2 items right away, and wait another 20 min for them to complete the order. In the mean time, the other items have gotten cold waiting, so what's the point of ordering them heated up in the first place? I've waited almost 30 min a few times when the place wasn't even busy and the order was as basic as coffee and warming up bakery items. I'm not trying to dump on anybody, but it's happening too often now. Another thing that bothers me, is that the prices have gone up, and sometimes the muffins taste like they are old and dried out. For those prices, I don't want to pay for what taste like yesterdays bakery items.