Luke S.
Yelp
My wife and I had a terrible experience at Colette Bakery South Boston store recently. When we walked in, we noticed three employees behind the counter. All were wearing gloves, but they weren't using them properly.
One of the workers was touching her face with her gloves on, another was on her phone, and the third was cleaning. When we ordered, the worker who was cleaning took our order without changing her gloves. We asked her to change them, and she did, but then she used a dirty tray covered in stains and old food to put our pastries on. It was disgusting.
Another worker, who was touching her face with her gloves when we came in, also handled our food without changing her gloves. When we asked her to change them, she got mad and walked away without saying sorry.
The person at the register was polite but not helpful. We asked if she was the boss, but she didn't answer. Overall, the staff didn't seem to understand how to handle food properly, and they were rude too.
I reached out to the owner via email to share our concerns but never heard back. We've been to your other Colette Bakery locations in Medford and Melrose many times and enjoyed them, but this experience was awful. If things don't change at the South Boston store, we won't be going back, and we won't recommend it to others.