K L.
Yelp
This one star is given to the discriminative practice by the receptionist/hostess.
The food was wonderful but we had a really bad experience with the receptionist/hostess. We (party of 4) arrived at about 6pm and we made a reservations without specifying sitting inside or outside. The hostess was not friendly at all when she met us at the front (and I even saw her rolling her eye ball). When we inquired whether we could sit outside as there were about 4-5 tables available outside, she informed us there were no seating available outside because "we are fully booked..." she said very arrogantly, and "maybe next time...".
We understood. So we sit down and waited for our server. 30 minutes - we were served only water but nothing else. No one came to check on us except for a girl pouring our water who can barely speak English.
During our wait, the same hostess brought 3 batches of guests in and sit around us, all of them left - you can guess why - where we sit was the back of the restaurant and nobody liked it. What's more, she brought all of them OUTSIDE! "Oh, Now you can follow me outside", she said to them delightfully and held the water bottle high as if she just won a gold medal. But we were just sitting behind those tables she brought out! Did she think we were dumb or we won't say anything only because we looked nice and quiet, and, Asian? Obviously none of those customers had reservations outside in the first place.
We were very angry and complained to our server who finally showed up after 30 minutes when we asked for our server. Oh, I forgot to mention that hostess sent people outside with laughter and great manner, but when I called her and tried to asked for our server "excuse me, madam", she passed our table as if we never exist.
Anyways our server was great and he helped to connect us with the manager. The manager was also very nice and moved us to outside seating immediately - and you can guess... yes, there were tables available outside even after she moved 3 party-of-two outside! During our 2 hours dinning outside, there were always table available (one or two). I cannot think of any reasons for the fuss she tried to make at the beginning except for discrimination.
I would give 5 stars to the food, the manager, and our server. But I had really bad experience with this hostess and it disgusted me. I felt that we were singled out because we are not blond or white, whereas all people she had been friendly with are.
NO CUSTOMERS SHOULD BE TREATED THIS WAY. THIS IS BOSTON, THIS IS MASSACHUSETTS. Although the manager and the server were fantastic, I decided to give it a one star because of this extremely unfair treatment we had. It truly ruined my night.