Megan S.
Yelp
Pros:
very cozy aesthetics. Board games and books in the breakfast room are a nice touch. Ample parking. 2 complimentary bottles of water in the room. I appreciated having a microwave and mini fridge in my room, and the window AC unit cooled the room nicely.
Cons:
the free cookies in the lobby was a jar of broken chips ahoy that guests reach their hands (no tongs or utensils); very unsanitary. It's the same in the breakfast room with the peanut butter, Nutella, etc in self-serve community jars. The water smells like sulfur and left my hands sticky after washing so I used bottled water only to brush my teeth and wash my hands. The bathroom door frame is out of square so the door cannot be closed.
Danger:
The hotel doors don't lock, at least in room 219. Without a keycard, just a small turn of the handle is evidently all that's needed to gain access, even when the lock is physically "engaged". There's no auto lock and, from the inside, there's only the lock that disengages when the handle is turned (EVEN THE OUTSIDE HANDLE) - ie. there's no safety latch, no deadbolt, absolutely no way to secure the door!
This lack of basic safety equipment allowed a random man to enter my room in the early morning hours while I was unclothed, stepping out of the shower, as my young children sat in fear of the tall, heavily tattooed man standing before them in their bed.
I immediately gathered my kids and approached the front desk, only getting the clerk's attention by repeated "excuse mes" and "good mornings", and after explaining the situation, I was coldly told, "it's the lady who checked you in last night's fault" as she hardly looked up at me from her scrolling on her phone.
I told her, as a solo mom traveler with 2 young kids, it's terrifying to find a strange man INSIDE my hotel room - and so we're clear, this was not housekeeping or an employee; she confirmed it was a random hotel guest! She literally replied "I get it..mom intuition", and without so much as an apology she continued, "you're not supposed to be in that room. My system shows you in 114 so I'm not sure why you were switched to 219".
I had no idea what she's talking about, as there was no mention of "switching rooms" when I was given my room key, but I began to ponder the details..
Could there be more to this? I hate to be an alarmist, but in 2025 you never know..safety lapses like this, given hotel regulations and safety codes, don't just happen...
I'm a young, 100lb mom traveling solo with 2 young children (5 & 7) who checked in late at night (10:30pm)..the hotel clerk recorded me in room 114 in the system while directing me to 219, a room that I later determine does not have a locking door..advised me to only use the rear entrance & exit as it's "closer to my room" than the main entrance, and in the early hours of the morning, an unidentified MAN walked straight through the door and into my room (seeing me fully NAKED as I jumped out of the out the shower upon hearing the door open), while my 2 small children sat TERRIFIED on the bed in the presence of the heavily tattooed male stranger standing before them.
I yelled out and by the grace of God he left without incident, but what if I hadn't caught him coming through the door? Afterward, I saw through the peephole as he fled that he appeared to have an older woman companion waiting further down the hall..
With the hotel having it "on record" that I was in room 114, it's not a stretch to think my children and/or I could have been taken from room 219 with the hotel claiming no knowledge of it. Again, in 2025 you just never really know..but given the facts and circumstances of my experience, it really isn't a stretch to suggest this may have been more than an oversight of safety equipment and record keeping..
I immediately collected my things and checked out as quickly as possible, focusing on getting my kids to a safe place ASAP. I requested a refund but conveniently, the manager wasn't there, just the still-on-her-phone front desk clerk, who advised my travel agent needs to contact the hotel as my reservation was for an additional night.
A day later, I learn from my travel agent the hotel is REFUSING TO REFUND ME! They returned my prepayment amount for the additional night I didn't stay since I checked out, but are still charging me for placing my children and me in danger, for having my bare body exposed to a strange man, and for failing to provide basic safety!
For years I've traveled as a solo parent with my 2 young kids, taking trips numerous times each year; I thoroughly vet our accommodations and ensure every safety precaution is taken, but you can't prepare for a situation like this!
I've filed a police report and strongly urge caution to all parents traveling with young children.