Manufacturing HQ of Cometeer, Inc.

Holy ripoff bat-man. My box of Hoffman's finest showed up over a week after I ordered, assuming they were just freshly brewing and freezing my own batch. Turns out it was sitting in warehouse melting. Opened up the shipping box, same day I received it, with temp hotter than outside temp here in Florida (90+). Coffee was ready to drink when it arrived, no hot water needed!! One and done for me

(Edit: I had a chance to speak with Alex Kaplan, Head of Product at Cometeer. He assured me that Cometeer would be taking steps to provide more transparency around subscriptions, send reminder emails for upcoming shipments, and continue to evaluate shipping partners to balance speed and quality. I'm cautiously optimistic and look forward to seeing these changes implemented). After being a subscriber for over 3 years, I have unfortunately cancelled my subscription. As a local MA business with a great product, I have wanted to support Cometeer and see it grow. However, their abysmal website design and shady subscription practices have made this impossible. As time has gone on, the quality of their delivery service has gone downhill. For two years, things were perfect. This past year, I have had packages misdelivered, arrive melted, and missing coffee. Cometeer will not inform you of an impending delivery until it is too late to reschedule and their website is frustrating to navigate. Combine this with the James Hoffmann discovery box concealing a hidden $80 subscription, and it is the final straw. I believe in Cometeer’s product. It is a shame they feel the need to skimp on bottom barrel delivery services and deceptive practices to squeeze more money out of their customer base.

I went to the Burlingon Mall and tried a sample and was sold on the spot. The coffee was so smooth and creamy and the fact that you don't need a machine is so convenient. I was really impressed that such a small capsule of cofeee could be so good. The shot of coffee mixed so well with the milk it blew my mind. Shout out to the barista and salesman Darnell!

Terrible experience. Signed up for a trial after a friend sent me a "gift" referral. My subscription renewed without warning 3 days after receiving my initial order when it was set for every 4 weeks. Customer service was terrible and unable to cancel the order even though I would be traveling and unable to receive the package. It's actually impressive that in less than 10 days they turned a potential customer into someone that will never purchase their product again.

My husband had an account and ordered his normal supply, paid for it and then added specialty order a day later, again paid but nothing. No customer support at all you send an email and generic response. We canceled my husbands account thinking order would come as we paid, but I couldn’t keep logging in as him. Then I ordered and it had a shipment date like his order, but now same thing on line just sitting as ‘processing’? No response no way to get in touch with anyone. Horrible customer service especially for long standing orders. Again. I paid for my order too and nothing. NOT WORTH the membership! Stick to your own brand.

Never let me know my normal subscription was out of stock. Charged me anyways and sent a bunch of coffee I didn't order or want. Response to my support email (no way to call... classic terrible customer service) was that their ‘system auto substitutes when out of something’ and they completely ignored my request for refund since I didn’t receive anything I ordered. I’ll be disputing with my CC company and reporting them to BBB. I've spent thousands with them over the years and this is how they treat customers.

I love cometeer coffee! I want to thank you guys for delivering a quality brew! And I definitely want to thank your quality assurance department for ensuring said quality. They must work very hard to make sure that good coffee makes its way out as perfect as it does! They should be named employees of the month! ☺️

Subscription model and dark business patterns. So disappointed to see James Hoffman attach himself to such an unreliable product. They are trying to ship capsules that must stay frozen to you, what happens is they melt in the process and when you bring it up to customer service they say “it’s safe to still drink” No, no it isn’t. It isn’t pasteurized food. Maybe sell without trying squeeze every dollar you can from a customer. For example I pizza doesn’t mean I need a pizza subscription! Common sense guys