armaan wahi
Google
Disappointing Experience with Customer Service and Discriminatory Behavior
I recently visited the Cometeer mall kiosk at Westfield Garden State Plaza., intrigued by their promotion offering free samples to help promote their brand. Unfortunately, my experience was anything but positive, and I left feeling disappointed and unfairly treated.
On two separate occasions, I was directly impacted by what I can only describe as inconsistent customer service and, frankly, behavior that felt discriminatory. The first incident occurred when my sister and I visited, and she was handed a free sample of coffee, but when it was my turn to receive mine, I was told that only one coffee could be given per group or couple. I understand rules, but it struck me as odd that the policy was applied so selectively. My sister, clearly part of the same group, had already received her sample, and I was then denied mine with no satisfactory explanation. This felt frustrating and confusing.
The second encounter was even more perplexing and disheartening. When I visited again, the staff member continued to move his tip holder away from me while actively asking if I had “never had coffee before.” To me, this felt condescending and borderline racist. I can’t help but feel that his questions were based on my identity, especially given the way he interacted with me versus others. His attitude made me uncomfortable, and I left the store feeling excluded.
As someone who has worked in digital marketing for nearly a decade, I understand how crucial brand image, customer experience, and word-of-mouth feedback are to a business’s success. What I experienced at this coffee shop was not just disappointing—it was completely unacceptable. Rather than feeling welcomed or valued as a customer, I was left feeling dismissed and discriminated against. This kind of behavior not only undermines the effectiveness of any marketing campaign but actively damages the brand. Based on my experiences, I would never recommend this coffee shop to others. No promotion or product can make up for the lack of basic respect and professionalism I encountered here.
