Comfort Inn & Suites

We had a great stay at Comfort Inn while in Pittsburgh for my son's medical appointments. The staff was so friendly and welcoming, which made a big difference for us. Everyone went out of their way to be helpful, and we really appreciated it. The whole place was very clean, and we felt comfortable the entire time. Our kiddo especially loved the pool—it was definitely the highlight of the trip for him! Overall, we had a fantastic experience and would absolutely stay here again. Huge thanks to the staff for making our visit so easy and enjoyable!

We checked into our room we turned the temperature up to 75 degrees while we swam. Got out of the pool our room was ice cold. They switched rooms for us. Only one room left. It was just as cold. The hallway was warmer than our room. We had to sleep in all of our clothes and sweatshirts just to sleep. They told me it was warm air coming out slowly and we should expect it to heat up. We had the heat on 86 degrees. They know we was freezing. Then in the morning at 940, house keeping entered our room without knocking or staring they was at the door. I have never been so upset. I thought who breaking into our room.. do not waste your money and stay here. I asked to speak to someone and they refused to help me. I called front desk and asked why the housekeeper entered our room and told me it ok

Great location, close to downtown and plenty of stores, restaurants, and attractions. Nice pool. Modern fitness room. Wonderful complimentary breakfast every day (waffles, juices, cereals,etc) and have a little spot in the lobby to purchase drinks, snacks, and meals

I check in comfort inn and suites in downtown,pa late in morning on Sunday December 29,2024 for 1 night @1day check in 9;46A.M. the guy check to hotel he gave key go up my room right away on 2nd floor it was king size bed room was good the TV work the aic and heat work to and bathroom was good the hot water was good the cold water was good room was good the pool was good and warm to the workout the ttavelmill did not work and ski machine did work only bicycle work have fix them or replace them with new machine and computer did not open page very slow on computer have fix compter or new compter get window 11 to slow computer did not work att all hotel was good the breastfast was good the staff was helpful I went went hockey game the weekend to see new York Islanders@pittsburgh Pegins won 3-2 in 3rd period it was good game that weekend I d come back hotel next time 2nd time as guest good hotel go to back next time and stay at hotel again thank you put up at hotel again I check out hotel on Monday afternoon December 30,2024 around 12:16P.M. the guy check me out right away I got my bill right away at front desk he was nice no problems at all have a good weekend to you ok my email chuckdeutsch@gmail.com 2 email chuckdeutsch12@verizon.net thank you.

The hotel and room were very clean. Good amenities for a mid budget hotel. Typical hot breakfast. I used hotel points for my stay. Easy check-in and check-out. Friendly staff. The hotel is located directly on Banksville Rd. Some noise from passing vehicles, but still reasonably quiet. Request a room at the rear of the hotel if you are sensitive to any street noise.

I think I needed to lower my expectations. Our room was dirty- hair in the bathroom and dirty rubber bands left in the bathroom. Mold growing on the tub and around the tub. The beds were clean but the pillows? Why are they squares lol? It was very humid in our room and the ac didn't help that. Also unfortunately the walls are VERY thin- and our neighbors were very noisy. I don't think we will be choosing a Comfort inn again. We travel often and don't have these issues with other brands.

From the moment we checked in to our checkout was very impressive. The customer service was wonderful. The breakfast was outstanding, from waffles to sausage and eggs. I would highly recommend this wonderful find in Pittsburgh.

We stayed here for parents weekend at the University of Pittsburgh. Rooms are a nice size and are kept clean. Our bathroom sink had a major crack in it (like the entire thing split in half) but was glued back together instead of being replaced and it had a weird smell I guess from water getting trapped. Other than that, it was a fine stay overall

I stayed at this hotel last year and the pull out bed was filthy. I travel to Pittsburgh once a year. I am very disappointed by the customer service. My card had an unauthorized transaction over $100...I went to the front desk and was assured it was a hold and would not post. I returned home and transaction posted to my account.. contacted hotel the man that answered at the front desk became loud and told me there wasn't a charge on my card and continued to disagree with me in an unprofessional tone. I choose this hotel because my grandchildren can swim when we're there. I definitely won't be staying again for our yearly trip.

Reasonable price for this area. Was right by the road, but surprisingly didn't hear much traffic in the room. Definitely not a hotel that you can get to anything by walking, so you'll need a vehicle. It shows a little age (squeaky shower, leaking faucet, etc), but overall average shape. Free breakfast with a few hot options. Unfortunately, had someone yelling/screaming (sounded angry) in the hallway multiple times in the night and didn't hear any staff come to try and quiet them down. I felt slightly uneasy, which is why I ultimately gave this a 2-star rating.

The rooms were nice sized and clean. The pillows and bedding were horrible. The sheet on my grandson's bed had a medium size hole in It. My bottom sheet had a hole from a cigarette burn in it. The indoor pool is very small. The breakfast was not good. The waffle mix tasted sour. The muffins were not good either. Not the greatest if experiences.

Last minute decision to visit our son at the university of Pittsburgh. Found a room at this hotel for 2 nights. Very clean, comfortable and friendly. Especially Terri. She was awesome and sweet. The staff was very attentive to anything we needed. There is breakfast served in the morning. Cereal, waddles , egg and sausage. Biscuits and gravy and lots of other items. Something for everyone!! The room was great. I know I didn't take pics. The sheets smelled clean. Everything was clean. The pillows were comfortable. Lots of plugs for charging devices too. Our stay was great. Would definitely stay here again and highly recommend it!

I booked 2 standard king rooms at this property for my husband and myself along with my daughter and son-in-law. At check-in at 4:45 pm, we told that only one king room was available, and so my daughter and her husband took the room with 2 queen beds. Our room was dirty; there were multiple handprints of some unspecified substance all over the headboard of the bed. My daughter who is 7 months pregnant received a phone call after midnight from the front desk claiming that they never paid for their room and that they needed to leave so another person could stay in the room because the hotel was losing money on it. Needless to say this was very disturbing to all of us. It was resolved but not to my satisfaction. The next morning the breakfast was definitely substandard. The waffle batter was like water. The coffee and orange juice were undrinkable, and the milk for cereal and/or coffee had a weird chemical taste. This hotel was basically a dump for $250 a night and I will never stay at a Comfort Inn again.

They charged inflated prices for the game and was told they had a shuttle to the game, the shuttle was a lady driving a car and added too many people to the car so had a women sit on her husbands lap. They said they had a pool but could not get in with door key as told. No one at the front desk when we tried to inquire on the pool and we couldn't call front desk because the room phone didn't work. The room had an odor. Breakfast ended at 10 am even though the game the night before didn't end until after midnight and didn't get back to the hotel until after 1 am waiting in the "shuttle" ride. No one at the desk when we left to discuss with.

A little mold on the wall was wondering why my room had an old food smell like garlic but just was tired and wanted to hit the sheets just to find out the comforter was dirty the next day when I went to put water in the fridge well that was the smell old Texas roadhouse meal in the fridge smh I did call the front desk someone came up and sprayed which was nice

Good hotel. Checked in before the Steelers game. They offered a "shuttle" which is not the typical shuttle we expected. $15 cash per person for round trip. It's more of personal drivers that take you and pick you up from the game. The driver we had was great; pick up service after the game was ok - multiple groups waiting and people jumping in the car as it arrived - not as organized. Hotel room was spacious. Clean. TV pulls out & turns towards bed. Breakfast is basic and slow to refill. Front desk associates are nice.

Clean and brand-spanking new looking, this Comfort Inn made for a very comfortable stay in Pittsburgh. My girlfriend and I stayed here for 1 night on a Friday-Saturday stay and we were surprised at how new this hotel looked. We stayed in a King Size Bed room, which included a wall-mounted LG LCD, a microwave and mini refridgerator. The room was roomie and very clean. In addition, the hotel also provided a complimentary hot breakfast from 6-9am. Unlike the room, the breakfast was a bit disappointing. There wasn't much of a selection, but the eggs that were served weren't great and the sausages were just OK. The eggs were not scrambled, but in an odd form I had never seen. The eggs were flat, with the yoke in the middle, but the yoke had solidified with the whites.The breakfast also included bananas, apples, oranges, cereal, mini muffins, danishes, waffles, yogurt, coffee and juices (orange and apple). Despite the disappointing breakfast, I would still definitely recommend this Comfort Inn because the cleanliness of hotel and rooms and the rather low price of a stay.

From the start, the staff was extremely friendly. We got up to our room, which was very reasonably priced for Labor Day weekend, and it was big and very clean. The elevator did seem a little scary, but that wasn't an issue. The pool was nice and big. Next time I stay, I will remember my bathing suit! All in all, I am fully satisfied with my stay. If I ever do come back to Pittsburgh, I will definitely be staying there again!

We used this hotel for our family vacation and it was a great stay. The front desk clerk went above and beyond to make sure we were taken care of. It was in a great location with not too much traffic. The room was a nice size and the pool was great for the kids. I would definitely recommend staying here if you're in the area.

Weekend in Pittsburgh and some spare honors points to burn. My brother suggested this particular hotel for its location. Full disclosure: I prefer staying over by Robinson because it's an area I know. Here we are trying something different on the other side of town. I will not hold the location of this place against it. But really it's not an area I'd go out of way to stay at under different circumstances. The traffic getting over there near the Liberty bridge is a B on a normal day. While I'll give them a break on location, there are other things that just don't work. One elevator. One. For a busy hotel, having only one elevator just makes no sense to me. Also, breakfast is a total cluster. So many people, not enough tables, not enough food. They ran out of simple things really quickly. Like ketchup and coffee. It also seems like there's approximately one housekeeper for the building who couldn't get around to our room until 2:30 right as we were coming back. And the thing that makes this place difficult for me to want to return to? The Internet is probably one of the worst of any place I've stayed to date. It's great to have it but only if it actually works. It dropped out constantly and you could load no pages when in use. We're the rooms nice and the decor overall lovely? Yes, it's actually a very nice suite setup, but the little annoying things were hard to let go. I can tolerate a lot if the Internet is decent. I know it's terrible to base so much on that, but we all know the stakes here. This hotel should seem far promising than it actually turns out to be. It just seemed to miss the mark in too many ways in my opinion.

Very nice. Not the newest but the staff is really nice. The coffee machine was not working and the owner personally went to the kitchen and made me a cup of coffee without me even asking. Great customer service!!

Just checked in - you might have heard about this raging pandemic? Clerk, no mask. "I've never worn one. I have a breathing problem." If management is dumb enough to go along with that s*** God knows what else they put up with. Booked for five nights, checking out after one. Not going to attach a pic of the guy but I'll send you one if you like, Choice Hotels.

Stayed here for a work trip, and it was everything I needed. The hotel is clean and fairly new, and the staff is friendly. There is a gym and a pool which is nice. The gym could use a couple of updates- some free weights would be good, and the buttons on the treadmill and stationary bike get pretty stuck so they're basically useless. I didn't parttake in the free breakfast, but from what I could see it looked pretty solid for a hotel buffet breakfast. The location is also pretty convenient since its just a short drive to the strip and downtown. Overall, pretty standard, but good!

I am Diamond member with Choice hotels and I have never been treated so poorly at any hotel in my 20 years of corporate travel. In the middle of the worst thunderstorm in decades with flash floods all over Pennsylvania the manager in this hotel gave away my guaranteed reservation because he could sell it for more after midnight. These people are scum and deserve none of your travel dollars. Diamond Club... Over 100 nights with Choice Hotels last year... How much do you think they care about your stay? 1 in the morning in the lobby and this profiteer is literally standing over me blathering about the fine print in something on the website while I try to book another room. He has totally refocused my efforts on writing a review so the world can feel how this kind of welcome feels after a 3 hour drive that took 6 hours. Please sir, continue to berate me and tell me how this my fault because I did not answer my phone when you called less than an hour to ago to alert me that you were giving my room away. Yes continue please... show me the names of the other three guests you will put out on the street tonight. Knowing that I am not the only one makes me feel... like you are an even bigger snake! Perhaps you could help me find a room nearby? Nope not even a mention of that no idea who has rooms tonight and you don't care where I stay as long as it not with you... Ahhh no worries kind sir...I was able to find another room nearby. Thank you so very much for all you have done for me tonight.

Super clean and super nice. Breakfast was great. Coffee available all day. Pool was new and clean. Perfect location- 2 miles to downtown. Only thing that stunk was check in was at 3 and our room wasn't ready until after 3:30. Not usually a big deal but when traveling with kids- that makes things hard.

I usually stay at this hotel when in Pittsburgh and really like it! Super friendly staff, always easy parking, quiet (the walls aren't paper thin), spacious rooms and always a good rate when I'm staying here. It also isn't far at all from the main/central part of Pittsburgh!

My best friend and I stayed in this location and naturally as a choice member she decided we should check in for some overdue R&R. The staff especially Larry were absolutely amazing! The room was remodeled and immaculate! The indoor pool was clean, stocked with towels, modern furnishings and heated! Breakfast is included and there's a small semi secluded covered outdoor space to get air, smoke or even grill if you chose! Super impressed with the entire experience especially the price! Awesome accommodations!

Not sure what the lackluster reviews are about for this place. It's brand new. It's reasonably priced through any third-party vendor. The location is convenient. It's clean. The staff is friendly. Not much more I could expect. For the people complaining about the breakfast...it's a free continental breakfast. No...the eggs are not prepared by Wolfgang Puck, but in a pinch, if you want to get some free food in your gut before embarking on the day, this gets the job done. If you want a really delicious breakfast, go somewhere and pay for it. The scrambled eggs and bacon were serviceable. Would I be disappointed if I went out to breakfast and got served the same stuff? Certainly. Are they reminiscent of the bacon and eggs I ate at a strip club buffet in 2009? Yes, but that's neither here nor there. I've stayed here twice in the last two months and the only gripes I have are that the Wi-Fi sucks, so you need to use a personal hotspot and the address of the place can send your GPS on a long detour depending on where you're coming from. There's a road that runs up behind the place (Banksville Ave., not Banksville Rd.) between the hotel and the light at Crane. You'll can save time by using that - otherwise you'll get routed through downtown 85% of the time.

It seems that they revamped the whole establishment in past year or so. Everything including lobby, breakfast area and rooms appear new and shiny. Being nostalgic about this area, I decided to stay here instead of downtown. Good decision! We stayed overnight and our bed was really comfortable. Washrooms again had shiny new faucets with clean and fresh feeling. I had some questions regarding my credit card charges and they were met with patience and courteous service. Plenty of parking. Downtown is less than 10 mins drive so you can save a few bucks which would be definitely more than weekend parking near PNC park. Very happy with my stay.

I had a good staying here, employees are friendly and ready to help you out anytime if you have any request. Hot breakfast, and very good coffees i can say which i liked it, they have decent clean pool and Gym. All over good stay and i will stay again. I took it out 1 star not particular reason but still they can do better for 5th star. Thanks

Very underrated hotel with new amenities and lovely front desk staff. The exercise room, pool and lounge are great. The hotel and rooms are modern and incredibly clean. We had booked a double room with a sofa bed through a third party but the room we received on check in did not have the sofa bed. The woman at the front was very helpful and within 5 minutes we were moved to a new room with the beds we needed. We were very happy with the service. The beds were comfortable and the shower head had great pressure. Would definitely recommend this hotel to anyone staying in the area! Great price and multiple restaurants nearby also.

It was ok. The food was ok. The service was ok. The room was huge though. I loved them. Two beds, a futon, a tv, mini fridge, microwave, coffee maker, and a nice bathroom. The pool was a little small, considering how many people would be staying there. The gym was nice too. They also offered lemon water, trail mix, and fruit downstairs. The walls were thin though. You could hear everything from the other rooms. Overall, it was ok.

checked in October 18th at 9:00pm Day shift clerk was pleasant. Nice rooms for the price. Room had microwave, cofee maker, and small fridge. breakfast area is well stocked and clean. There is an indoor pool and a laundry room

I tried calling multiple times to make a reservation at this hotel and no one ever answered the phone. I finally ended up calling Choice main customer service, who verified that this was the correct number. At one point I called and it rang and rang, then someone picked up the phone just to hang it up again. I don't know anything about this hotel other than with this kind of miserable customer service, I don't know why anyone would choose to stay here.

Great breakfast. Awesome pool, it needs to be warmed up a little more for my liking. Clean and comfy rooms. I totally recommend this place!

We just stayed there great location! Close to everything price great. Breakfast great. Coffee all day. We had pool to ourselves. Gym.. Frontdesk friendly Vinny n Maryellen for breakfast area. Clean rooms n hotel. Definitely worth it .. was like 10 min to get to stadium ,casino downtown . Definite I would stay again

We were visiting from Denver and everything about our stay here was great! The staff were especially personable and helpful. The room was beautiful...very clean and very well-maintained! We would absolutely recommend this location for those looking for an affordable hotel in Pittsburgh!

No complaints about our 3 night stay here. Couple miles to downtown, but can be confusing to drive around as it's on a one way and you always feel you're circling around (which I think you are in Pittsburgh). This was a no brainer for us with a 3 night stay, 3 kids. Free hot breakfast saved us a bundle on eating out, and kids loved the pool. Front desk staff was helpful and friendly. You need a car to get around, nothing is in walking distance but like I said, short drive. We are from outside of Toronto and found the traffic extremely manageable, even the night of a Pen's game.

Crappy motel. First one of the card keys they gave me were faulty. When I pointed out the defective key was the old school swipe type of card, the clerk assured me it would work on the automatic locks. After two trips telling her no in fact it didn't work, she finally gave me a new card. The suite we rented was okay. The floor plan was a bit silly with the couch/lounge area positioned far from the TV. The crib we asked for was filthy dirty with food and other assorted fluid stains. When I asked for a crib sheet, they acted like I asked for the moon. Of course they don't have appropriate sized sheets or blankets available to cover the disgusting stains. On one of my many trips to the front desk, I slipped on a slick patch on the floor and fell heavily. When I told the clerk, she asked me to show her where. I did limping all the way. She never apologized, asked me if I were okay, and worst of all insisted I fill out an accident report (on a random blank sheet of paper) while ignoring the slick floor - another accident waiting to happen for the next unsuspecting person.

We spent three nights at this new hotel. The good news: clean, in-door pool, pretty quick ride to downtown Pittsburgh. The bad: for a new hotel this place has VERY NOISY air conditioners--so loud that they interfered with our sleep. The building is new and yet the ice machine (also VERY noisy) was out of order during our stay and one of the towel racks in the bathroom was already coming off the wall. We had NO wifi in our room despite the efforts of the front desk clerk who came to our room to get it going. The biggest problem: This is a large hotel with a VERY small breakfast area. Guests were eating in the lobby and taking things to their rooms because there were no seats available, even at 7:30am when we were usually having breakfast. We cannot recommend this hotel.

I made a reservation on Expedia.com. I booked 2 rooms because a friend grew up in Dormont and wanted to stay close to Potomac ave while she was in town. I booked the rooms for 2 adults and 2 kids in each room. I left a message through Expedia asking if they had a pool and if I could get connecting rooms. The hotel rep who replied said that the pool was for registered guests only and no pool parties are allowed. Also they did not have connecting rooms. I was so confused. I never mentioned anything about a pool party. I was hoping that they had an indoor pool so the kids could have something to do during our stay. What hotel rep responds that way. I guess when you ask if they have a pool they assume you want to have a pool party! Isn't the pool there for the guests to use? I cancelled those rooms immediately, if you treat customers like that by making accusations because I asked a question, I will spend my money somewhere else. That was the first and last impression. Beware of hotels like this. If your children are not welcomed to play in the pool, go somewhere else.I will never spend my money at a hotel where children are not welcomed!

My dad is in a wheelchair and needs a roll- in shower, not a tub with a chair. My parents stayed there in March, and everything was great, they were given a room with a roll-in shower. They just called and wanted to book another room and they asked for the room with the roll-in shower that they previously had. They man on the phone first said they didn't have rooms with a roll in shower and then when questioned (because my parents had stayed in a room with a roll in shower at that location) he said all the roll in showers were taken out and are now gone. When asked politely to speak to a manager or someone higher up, we were transferred to a line where no one picked up. I called again, spoke to a different women, she proceeded to again transfer me to a line where I was put on hold for over 10 minutes. I then hung up and booked a hotel somewhere else. I would never recommend this place as they clearly do not abide by ADA standards. They will be reported and hopefully fix their illegal issues.