Comfort Inn Boston

Nice hotel. Breakfast was very good. There is a shuttle that can bring you to the JFK subway station, we used the shuttle and it was very convenient. Rooms were good. House keeping did a great job. We enjoyed our stay.

Whatever you do, STAY AT A DIFFERENT HOTEL! The minute we arrived, we were met with a group of people outside the front entrance smoking weed. Not that I mind terribly, but I had my kids with me. They were immediately uncomfortable and turned off. The hotel and staff seemed uninviting. The elevators were scary and unsafe, they ended up breaking down during our stay. The room seemed ok, however, the next morning, my kids were bitten up. We pulled back the sheets and found there to be bed bugs. Disgusted, I immediately called the front desk. I was noticeably upset, asked for a manager, to be moved rooms, or to be reimbursed so I could go to another hotel. The front desk gentlemen, Donnie, was verbally abusive, rude and completely non-empathetic to the fact that my kids had bed bug bites all over them. He ended up dismissing my feelings, said he did what I requested in contacting a manger, and proceeded to hang up on me. He stated I was screaming at him belligerent, crazy! NOT TRUE! I went back up to my room to wait for a manager in hopes she would understand my grievances. Ms. Selena Griffin, the supposed manager on duty, came to our room, also didn’t give a damn. She stated that I too was acting crazy, (in front of my kids) stated hotels have bed bugs, and she’ll move me to another room. We didn’t know where else to go, so we stayed in another room (which the fan wasn’t working properly, the lamp didn’t work, wood was feeling off the furniture) but after the way myself and my children were treated, we were too afraid to make any further complaints. A gentlemen whom was staying in a room across from ours, stated that he was there with a school group and complained that his student too had bed bugs and that she was staying in the room right next to our original room. I felt terrible for him and his students. He too stated he was uncomfortable staying in the hotel. I have stayed at many Choice Hotels and have always enjoyed my stay. After this appalling experience, I will never again! We were given a free night out of our three, but that doesn’t make it right by any means. Train your staff better! Clean your hotel, and take a etiquette class or two. No one should come out of a hotel stay looking or feeling the way myself and my kids do.

This Comfort Inn is reasonably updated and clean. We were happy with the condition of everything. Check-in was fast. We were on the 1st floor which can be a little noisy in the morning due to breakfasts, but we are early risers, so it wasn't a problem. The room was a decent size, beds and room were clean. The only minor issue was that there were a couple hairs in the shower. Turning on the water solved that. Breakfast was much better than I expected. They had cereal with milk, toast and bagels, coffee, juice, make your own waffles, several kinds of yogurt, apples, bananas, fresh scrambled eggs, sausage, oatmeal. My family (with picky teenagers) was happy with the selection. There was a good amount of seating for breakfast also. Without traffic, we were 15 minutes from Boston U and Northeastern. A great deal. We would stay there again.

Front desk was helpful and nice. The breakfast in the morning was good. I like the fact that breakfast ends at 10am. The WiFi was pretty fast. The parking lot was small. If you're there anytime after 6pm, it's almost impossible to find a parking spot. I arrived about 6pm and barely got a spot but then me and my kids left to get dinner and do a little exploring. When we came back around 10pm, the was no spots available. After going around and around multiple times and talking to the front desk, they informed me that I needed to park at the hotel next door and walk. With 2 kids and in the dark, it was about a 5 minute walk. Overall tho, the beds were clean and soft, the tv worked and the deluxe room came with a pull out couch and no microwave. Restrooms were clean tho.

Our room was very clean and well kept! No issues and no worries at all. Breakfast was good, coffee was good! Location is great - there’s a grocery store right across the street for any needs, and it’s only about a 15 minute drive from the major city! No complaints at all! ☺️

This was like stepping back into 1987 with tile carpet, pull out sink and shower knobs, pop corn ceilings, and 6 channels on TV with only 1 clear one and it was MTV 🤣. Also, their security deposit states 100 but I was charged 277 and when I questioned why I was advised because it was a policy when the hotel is full to adjust the 100 to a full night charge. This would have been better stated in their policy at booking rather than finding out via my cc charge and a call to front desk.

Black mold is the best mold, right? How about instead of painting over the mold on the bathroom ceiling, just for it to come back, try cleaning it? Oh and… Every drain was clogged The AC filter was so jammed with dust that the AC fan was making funny noises until I just removed the filters. Mystery brown stains on the linen and carpet, eww. Internet was down for more than half of my stay, had to go to a coffee shop to get some work done. Battery in the room safe was dead. Pictures on Google are a gross misrepresentation of the actual facility, they depict two other companies that aren’t even in the same parking lot as this hotel, almost as if the owner of this place also owns those. People working at the front desk were nice tho. Comfort inn: Do better!

Stayed here this past weekend. The beds were comfortable. The room itself was decent. The complimentary breakfast buffet was nice, it was the same food each day which got kind of tiring. The hotel itself is located about a 20 min drive outside of downtown Boston.