Comfort Inn Boston

Nice hotel. Breakfast was very good. There is a shuttle that can bring you to the JFK subway station, we used the shuttle and it was very convenient. Rooms were good. House keeping did a great job. We enjoyed our stay.

Whatever you do, STAY AT A DIFFERENT HOTEL! The minute we arrived, we were met with a group of people outside the front entrance smoking weed. Not that I mind terribly, but I had my kids with me. They were immediately uncomfortable and turned off. The hotel and staff seemed uninviting. The elevators were scary and unsafe, they ended up breaking down during our stay. The room seemed ok, however, the next morning, my kids were bitten up. We pulled back the sheets and found there to be bed bugs. Disgusted, I immediately called the front desk. I was noticeably upset, asked for a manager, to be moved rooms, or to be reimbursed so I could go to another hotel. The front desk gentlemen, Donnie, was verbally abusive, rude and completely non-empathetic to the fact that my kids had bed bug bites all over them. He ended up dismissing my feelings, said he did what I requested in contacting a manger, and proceeded to hang up on me. He stated I was screaming at him belligerent, crazy! NOT TRUE! I went back up to my room to wait for a manager in hopes she would understand my grievances. Ms. Selena Griffin, the supposed manager on duty, came to our room, also didn’t give a damn. She stated that I too was acting crazy, (in front of my kids) stated hotels have bed bugs, and she’ll move me to another room. We didn’t know where else to go, so we stayed in another room (which the fan wasn’t working properly, the lamp didn’t work, wood was feeling off the furniture) but after the way myself and my children were treated, we were too afraid to make any further complaints. A gentlemen whom was staying in a room across from ours, stated that he was there with a school group and complained that his student too had bed bugs and that she was staying in the room right next to our original room. I felt terrible for him and his students. He too stated he was uncomfortable staying in the hotel. I have stayed at many Choice Hotels and have always enjoyed my stay. After this appalling experience, I will never again! We were given a free night out of our three, but that doesn’t make it right by any means. Train your staff better! Clean your hotel, and take a etiquette class or two. No one should come out of a hotel stay looking or feeling the way myself and my kids do.

This Comfort Inn is reasonably updated and clean. We were happy with the condition of everything. Check-in was fast. We were on the 1st floor which can be a little noisy in the morning due to breakfasts, but we are early risers, so it wasn't a problem. The room was a decent size, beds and room were clean. The only minor issue was that there were a couple hairs in the shower. Turning on the water solved that. Breakfast was much better than I expected. They had cereal with milk, toast and bagels, coffee, juice, make your own waffles, several kinds of yogurt, apples, bananas, fresh scrambled eggs, sausage, oatmeal. My family (with picky teenagers) was happy with the selection. There was a good amount of seating for breakfast also. Without traffic, we were 15 minutes from Boston U and Northeastern. A great deal. We would stay there again.

Our room was very clean and well kept! No issues and no worries at all. Breakfast was good, coffee was good! Location is great - there’s a grocery store right across the street for any needs, and it’s only about a 15 minute drive from the major city! No complaints at all! ☺️

Black mold is the best mold, right? How about instead of painting over the mold on the bathroom ceiling, just for it to come back, try cleaning it? Oh and… Every drain was clogged The AC filter was so jammed with dust that the AC fan was making funny noises until I just removed the filters. Mystery brown stains on the linen and carpet, eww. Internet was down for more than half of my stay, had to go to a coffee shop to get some work done. Battery in the room safe was dead. Pictures on Google are a gross misrepresentation of the actual facility, they depict two other companies that aren’t even in the same parking lot as this hotel, almost as if the owner of this place also owns those. People working at the front desk were nice tho. Comfort inn: Do better!

Stayed here this past weekend. The beds were comfortable. The room itself was decent. The complimentary breakfast buffet was nice, it was the same food each day which got kind of tiring. The hotel itself is located about a 20 min drive outside of downtown Boston.

Front desk was helpful and nice. The breakfast in the morning was good. I like the fact that breakfast ends at 10am. The WiFi was pretty fast. The parking lot was small. If you're there anytime after 6pm, it's almost impossible to find a parking spot. I arrived about 6pm and barely got a spot but then me and my kids left to get dinner and do a little exploring. When we came back around 10pm, the was no spots available. After going around and around multiple times and talking to the front desk, they informed me that I needed to park at the hotel next door and walk. With 2 kids and in the dark, it was about a 5 minute walk. Overall tho, the beds were clean and soft, the tv worked and the deluxe room came with a pull out couch and no microwave. Restrooms were clean tho.

We had a great stay at the comfort inn, staff was very pleasant, room was very clean and tidy. Only complaint was that our room smelt strongly of weed once we had arrived we got rid of the smell with some perfume however once you go out and come back in you could still smell a strong aroma of weed. However we didn’t want to be pains so we didn’t say anything. Breakfast was great, such a wide variety and we were impressed with the breakfast! We would totally book again in the future!

The nastiest hotel I have ever stayed in. In one night I had 3 different rooms. First had a big hole in the wall. 2nd was stinky and dirty, not even vacuumed. And the 3rd one had roaches, the elevator and the hallway smelled like mold. Had to change my vacation plans and have not received my full refund. No one has had the audacity to return my email. The only positive thing was the clerk was nice. Don't do it.. roaches with my little one that has asthma is not acceptable.

Glad to unwind. Room was clean. Shower water was hot and stayed hot consistently. Breakfast in the morning was great. Right down the street from a bar and liquor store and across the street from a supermarket. Parking lot was big and I felt that my car was safe. I like this hotel.

I chose this hotel for two reasons. 1) It was cheap 2) There was an airport shuttle going to Boston Logan Airport. This hotel is one of the cheapest ones, as the ones in Fenway, Cambridge, Allston, Newton are all so expensive. However, you really do get what you pay for. First off, the airport shuttle is not free, lol. It is a cost of $10 to your card/room. They do have a vending machine inside for a variety of snacks, which I pretty much ate a bunch of, and they were all around $2, which I liked. Some places like the airport can really inflate those snack prices, lol. I was grateful that they allowed me an earlier check in. The breakfast was also nice too as they had a waffle machine, omelet, different cereals, eggs, and that lasted until 10am. It was funny since their breakfast options were actually better than the options in my Cape Cod inn. My room was extremely no frills. The clock was the wrong time, which was a personal pet peeve. The lights sort of flickered which was a bit creepy. On the first morning, I had put a sign to not clean/do not disturb, yet the cleaning lady still cleaned my room. I understand that was a nice gesture, except I'd prefer my room not to be cleaned if I specified that since I have a way of organizing things, and I don't like people looking through my things. I wouldn't stay here again as the neighborhood looked sort of ghetto, and so I stayed in the hotel the entire time, but even then it was sort of homely, so I was thankful for that. There's also the gym which had a few running/elliptical machines, and weights. I was happy to have access to that, and they open at 5:30am.

Parking was easy, front staff did well. The room is up to date, clean and oderless. It's not new but it's clean. A rip in the carpet but it's CLEAN. Decent prices.

I liked the hotel. For the price you pay you get everything you need. The staff is friendly, the breakfast was good, room is good, clean, no weird smells. There is the shuttle bus to the airport and nearest T station which is very convenient. Parking is really busy.

The worst customer service. Front desk guy Jose was very rude and disrespectful. He said there is no room available even though we already booked online. Horrible

We were staying here because this place is listed as an extended stay hotel and we were in the middle of buying a home. Some points: The staff is wicked nice. There's a free breakfast. The room was very clean. They allow a pet. The hotel is pretty quiet. Some cons: This is supposed to be a no-smoke hotel and there's ZERO ventilation (can't open windows) and the STENCH of smoke was so terrible I had to buy an air purifier for my room. I also lived on benadryl while I was here because of my neighbors. The toilet ran the first two weeks I was here and took forever to get fixed. If anything was wrong, we were told to talk to the "Manager" but the manager is not on the premise and is not reachable. Since we were buying a house we were told we could have a microwave put in our room if we could get permission from the manager but see the above. We were charged a different rate after our first month here without warning, and we called the desk to ask about it, but they sent us to the "manager" to discuss but the manager might not even exist for all the unanswered messages we leave. . It's not a bad place for short stays but I might stay somewhere I can be certain had a microwave if I had a longer stay next time.

Sheets and mattress had blood stains at the head of the bed. No water pressure from the shower head. Very thin walls and the proximity of the airport means you hear planes overhead all day and night. Breakfast was ok. A woman was unconscious on the front steps when we were checking in and emergency crews took a long time to arrive. I would not stay here again.

Good place. We were supposed to stay at the sister property but they over booked. They put us in this hotel for the same price. Which it was an upgrade. The back parking lot is backed by trees. There is no lights. They have not removed the leaves from the parking lot. It was very spooky back there. The staff could be a little nicer. But the hotel is very clean. The inside kept up very well.

Stay away from this place. Unless you like bugs and unresponsive management. Had a bug in the bed. I asked to speak to the manager. He never responded. So i checked out and did nit stay overnight. They have not refunded my prepayment and the manager refuses to retuen my calls. I even provided then a photo of the bug since the manager would not cone to my room to inspect it for himself.

Super nice staff. Hotel was very dirty and our toilet didn't work. Our shower had hairs in it and we got 6 different sets of sheets that all came with stains on them. Very disappointed in my Boston experience

Room was fine, actually better than I had anticipated. Why only two stars? Because breakfast is accompanied by a blaring serving of propaganda via Fox News. You can believe whatever nonsense you like, but in a public space, just put on the local morning news or something not completely engineered to make your grandpa an @$$hole. There are children in the room. Just gross.

When we checked in the attendant was not friendly. We asked to reserve the shuttle to the airport for 8:30am. She wrote our name in the book and said ok. In addition, the attendant said they would be charging me 10 dollars per say for parking when i booked the sleep/park/fly package. They apparently were going to overcharge me and pay additional parking fees. During our check in a drunk gentleman was almost falling over in the lobby. We ran as quickly as we could to get to our room. The room was out of date, dirty and the water pressure in the shower was minimal. Our room faced the train tracks and we heard the train running. The next morning we arrive at the desk for the shuttle and they tell us it runs on the hour not the half hour. Why did the attendant the night before tell us that? And write down our name and say ok? I was very nervous we were going to miss our flight, luckily we didn't. I will never stay at this hotel again. I will probably never consider comfort inn for future travel stays either.

It's a great hotel if you're looking for something super cheap because a lot of the hotels in Boston are expensive...we are on the outskirts so you would have to drive into the Boston touristy area but it's less than 20mins depending on traffic. Once again it is a cheap hotel so don't be expecting anything fancy...it is clean & free breakfast....sadly no pool even though it says seasonal outdoor pool but it may be a mistake.

This is the worst and the most unprofessional costumer service I have ever meet. Waited for 2 hours for their driver to pick me up to hotel. You got nothing but cold.

"Disappointing" The Comfort Inn was disappointing in that the hotel was not clean and needed repairs in many areas. The hotel smelled of disinfectant cleaner, which was so strong it was sickening. We had a spacious room with 2 queen beds, but the desk chair was broken, and there was no other furniture in the room such as a small table and an additional chair where there was ample space. The beds and pillows were spongy and uncomfortable. The water in the toilet was dark brown and required many flushes to get clear water. The staff at the front desk and breakfast area was not well trained and did not seem to know what they were doing. Would not recommend this hotel.

This Comfort Inn is reasonably updated and clean. We were happy with the condition of everything. We were on the 1st floor which can be a little noisy in the morning due to breakfasts, but we are early risers, so it wasn't a problem. The room was a decent size, beds and room were clean. The only minor issue was that there were a couple hairs in the shower. Turning on the water solved that. Breakfast was much better than I expected. They had cereal with milk, toast and bagels, coffee, juice, make your own waffles, several kinds of yogurt, apples, bananas, fresh scrambled eggs, sausage, oatmeal. My family (with picky teenagers) was happy with the selection. There was a good amount seating for breakfast also. Without traffic, we were 15 minutes from Boston U and Northeastern. A great deal. We would stay there again.

I was not happy with this hotel. It's basically on a highway with overpasses all around, not close to public transportation. It is very basic and very dated. Our AC had a strange smell. Beds were fine and continental breakfast was basic. If you're looking for a cheap place with no charm, this is ok. 4 out of 10.

I was surprised that this hotel received such poor reviews. This place is a solid 3-3.5 stars. My room was very clean. The set up and furniture were decent, and it seemed to have been renovated within the past 1-2 years. Sure, there was a stain on the carpet next to my bed, and there were some scratches in the tub/tile, but all in all it was not too bad. My room also passed the bed bug check, which was great as I saw photos of bed bugs posted at other hotels in the area! The staff were very friendly, which was great! Internet was free and had a decent speed. Finally, location was close to the highway, but sometimes proved tricky for our uber drivers. The things that were subpar were as follows: 1. If you stay on the fifth floor, there is only one elevator that goes up (of two). The elevators have separate call buttons, which results in a bit of "ring and run." 2. This hotel is cheap, and not in the good way. I have never stayed somewhere that all toiletries were provided except for hair conditioner. My colleagues were also missing hair conditioner. 3. Breakfast was quite "meh." The donuts were super moist and when sausage or bacon ran out, it was not replenished. This was at 8:00am. It would be nice if management spent a few dollars to provide some much needed protein!

After having a horrible experience at the Bostonian hotel in downtown and canceling there. We found this place the same night and saw it was alot cheaper per night, they had a parking lot, handicap parking right up front and parking was alot cheaper. If you book online before going there, you'll get better rates through expedia and travel websites such as that one. The front desk lady was nice and courteous, helped us out as she saw we had a rough night with the rates and parking. We give this place a high rating because it was priced right, cheap parking , handicap friendly, family and couples friendly. Away from the downtown Boston metropolitan area so very quiet and no loud people or young party goers or anything like that. Free breakfast ,coffee/tea in the rooms, ice machines , soda machines and snacks available for purchase after hours. The maid and crew are always cleaning in the morning so if you need anything from them, they are right outside your door to ask for more necessities for your room and are very kind. We would always get up late so we never got the maid service to our room but we didn't mind that because they were always near by to ask for things we needed. I highly recommend this place for families or couples. It's only 10 minutes away from downtown Boston and just up the street is the Kennedy Museum and Salem is about a 45 minute drive away, you get there pretty quick and it's a nice scenic drive there. It's a perfect location if you want to save money, be in between places to see to have options and not feel stuck in one area , more freedom. Stores, gas stations, markets are just located down the street if you need anything so thats a plus and lots of convenience. It's not to fancy but just the right comfortness, it was pretty clean , a few stains here and there but nothing excessive. We were happy there. If we ever go back we would stay here again.

I wish I saw these reviews instead of the ones on Priceline or whatever damn website I booked this room on. I think it might have been travelocity. Cause these star rating is more accurate. The front desk service was like a hostel. Very dry. No real customer service. Did I mention very dry? We go through the process like as if in ordering a death bed. Get my key. Go to the room and I walk into a rain forest. Very warm and damp. Check the filters on the AC just because that's what I thought was the issue and sure enough, it was. It was filthy. We called to see if they can fix the issue, We waited and waited and nothing. We packed all of our stuff and headed back to the front desk after seeing that the drain on the shower wasn't draining and seemed clogged. Agggghhhhh. We get another room. About 3 doors down and it was better temperature. Cooler but it wasn't "COLD" like we would have liked it. Smh. TV? Umm let's just say I give it ONE star. It was very staticky. Called about that and they played with the cable just like I did and said it was "A splitter" and he's not sure which room it's coming from. Long story short, it was never resolved. For a ONE night stay at $150 bucks. It wasn't worth it. My sister in law is staying on the 4th floor and her results are the total opposite. She has a cold room with a perfect picture on her TV. Inconsistency seems to be the name of the game. Stay away from the 3rd floor folks!! You've been warned.

We had the WORST stay here at the comfort inn. It took us over 30 minutes to get signed in with only 2 people in line, it definitely didn't help that the lady at the front desk was prioritizing calls. Next, our room smelt like cigarettes which makes sense since we found what looks to be a burn hole in a comforter that was supposed to be a replacement for our comforter with what looks like pee stains...felt disgusted sleeping in the room. Didn't use any covers.

Very clean room but poor customer service. The room was right next to fitness center. Called guest desk to complain individual working out at 3:30am and front desk clerk responded there is nothing he can do. I requested he let individual know patrons are sleeping at this early which time front desk indicated that if I don't like then I could checkout early. Very arrogant and rude behavior.

-A room that smelled of sewage -A replacement room with a broken lock -Credit card fraud -And a manager who refused to help My wife and I were staying in Boston because our son was in In the hospital and we were looking at an expensive hotel stay. Seeing the price, she booked the stay via the My wife was assured that there would be no fee for early check out if my son recovered early. Our first night was uneventful and fine. The second evening we had to move rooms as there was an overpowering sewage odor permiating that 1/2 of our hotel. Our new room had no hot water and bathroom door locked us in. We checked out the following morning. That evening I noticed 8 charges on my credit card from the Comfort Inn I called and spoke to Alicia who assured me that it would be cleared up the following day. Three more charges appeared that night. This maxed out my Credit card as the charges added up to $5000. I called again and spoke to a night manager (Oliver). He tried to correct the problem, apologized, offered us a $100 discount. Oliver Promised there would be no further charges and that he would pass all info on to Mahmoud and homer (general and assistant managers) In the AM I found that I had been refunded my first charge of $1084 but had also been charged 260 I called Mahmoud as discussed. He seemingly knew nothing of the events . I asked if Oliver had e-mailed him. He did not answer and asked what was going on. I proceeded to explain the entire story to him. He seemed to be getting frustrated on the phone and I did as well. I attempted to ask him several times if he had even seen the e-mail from Oliver. He refused to answer and spoke over me. After being talked over several times as Mahmoud began to raise his voice I also got upset and raised my own voice. He repeatedly accused me of being disrespectful. I told him that if he could not answer any questions over the phone I would go down to his hotel and we could discuss it in person. My wife took the phone and Mahmoud began to vent to her and told her that I had raised my voice and he did not have to have such a disrespectful conversation. She tried to discuss the now 13 charges to my credit card but he was not interested. She said thats fine "my husband will come down and resolve this in person" She called back approximately 1 hour later to again attempt to discuss the financial burden choice has put on my family and Mahmoud accused(several times) myself and my wife of threatening him and said that he had called the police. He justified this by stating that when someone threatens him he will do what is necessary. My wife then tried again to work through these 13 charges. She explained that Oliver had told us that this could be resolved today. He said he could do no more. I feel taken advantage of, unheard and disrespected in a time when I needed help the most. I will never stay here or at a Choice hotel again.

Solid 4/5 star hotel. Very clean, organized, aesthetic, with in room coffee and toiletries. Breakfast included waffles, cereal, fruits, eggs/sausage, and yogurt plus freshly made oatmeal and milk. Friendly staff. Note that they'll charge you $4.95 per day for parking and the safe (even if you don't use it) which I couldn't get out of. Please just include that in the base price... -1 star.

Great for the price, very close to the city. The staff was great! Alicia at the front desk was very knowledgeable & ready to assist with any questions. We had a pleasant nights stay.

Had to switch rooms the first night because my shower head was leaking all over, and the water pressure is HORRIBLE. The entire 3rd floor smelled like weed so bad that I was embarrassed to go to my job site because I was afraid I was going to smell The new room I switched to smelled awful and there's water damage everywhere in the hotel. The internet is horrible too and kept cutting out. I'm not usually this much of a Debby downer, but this hotel was just so bad.

I swear I have the worst luck ever. I stayed here the other night and to my surprise there was some plastic sticking out from underneath the mattress. I lift the mattress up and to my surprise I see a bag of marijuana. Clearly this room was not cleaned from the previous occupant(s)! I brought it to the attention of the front desk clerk and I was told that they were going to send maintenance up to take care of it. I didn't realize that was a maintenance matter. Of course because I always book through third parties, I was not reimbursed for my troubles. At least there were no bed bugs at this hotel compared to my other stay in Boston.

Horrible desk clerk, she wasn't about to give us the room we booked she gave us such a hard time after a very long 6 hour drive (we got here by 3 am) we even called ahead of time and whoever was on the phone wasn't pleasant either, they hung up quick after answering the phone didn't even say goodbye. Saw RATS. Air conditioner in the room SUCKED. The bed was like a rock and the pillows are so soft they make your head sink all the way down to the bed. Never will I EVER go to another Comfort Inn. If I could give this place 0 stars I would within a heart bead. Was NOT worth 410 bucks including a 100 dollar deposit, will gladly go to a fancier hotel spending the same or a little more the next time I choose to visit Boston.

The Comfort Inn, Morrissey Blvd, needs to close. There is nothing redeemable there. I'll simply highlight the main issues: A. Get employees who understand our language, which is English. B. Fix the plumbing- I had to engage a stuck faucet every time either I or my wife needed to use the bathroom faucet. If you do intend to stay there bring a pipe wrench or channel locks. C. Breakfast is served in a paper bag from the check in counter. Breakfast was a frozen Jimmy Dean breakfast sandwich-when asking for a napkin the employee brought over a box of tissues-are you people even serious about hotel management?! I ran a larger hotel in Baghdad, Iraq, in a dynamic environment, that actually worked. Need any training- give me a call. D. Parking- they fleece even money by charging a fee simply to park there. E. The place is NOT as clean as they claim. In conclusion-look elsewhere-that place is not a hotel it is a deteriorated hovel, nothing more.

Pleasantly surprised with the accommodations here. The front desk staff was delightful. Room was clean and comfortable. The complimentary breakfast was typical of Comfort Inn fare. Room was clean, no issues with temperature or tv. I didn't find the neighborhood sketchy. I had no need for shuttle services, so I can't rate that perk. I would stay again.

Let me just say this. Management, look at your security cameras of the front of the hotel this morning. It's like a circus in this place. A damn joke. Hotel room was musky asf, and hella disgusting. What's the point in having airport shuttles when they don't even arrive on ti.... You know what. Forget it.

DISGUSTING. Booked for 2 nights and the first night was TERRIBLE. Hair on the bed and we had to lay out TOWELS to just get through one night and couldn't call room service at 2:30 in the morning after coming back so late. Floor was covered in dirt. Next morning i Immediately went downstairs to see if we can get a refund for the one night we won't be staying and she gave me 2 wrong numbers that didn't work to call first. Also the TRAIN REPEATLY goes back and forth after every TWO MINUTES so loud and we couldn't sleep at all. Never again. If there was an option for 0 stars that's what they will get.

management is rude reception doesn't answer the phone and when they do they are rude and I've seen cockroaches and mice and bedbugs if you are displaced and the redcross puts you in this place protest and say you want a better hotel because this place will try to treat you like a homeless person even if you aren't they are crap and should be shutdown by the board of health they shutdown use of the shuttle to people and still require people to wear a mask when clearly the mask policy's have been let go in the shuttle they are useless and dont clean the rooms appropriately oh and dont smoke out front or they'll get pissy about it dont give them a attitude they know everything (ya friggen right) then asking the housekeepers to clean is like pulling teeth this location should be shut down by choice hotels this place is located in the worst place in Boston and if you want your money stolen stay here

I stayed here for a night in the past month. When I first searched for hotels by price, this place consistently appeared as one of the least expensive options in the Boston area. At first I was worried that it was a tad far out (about 4 mi from downtown, 5 mi from the Logan airport), but it had free shuttle service between the hotel and the airport and the JFK Redline T stop. In the end, my frugality won out. Check in time is 3 pm. The place was very busy while I was there, but the people at the front desk were always polite and helpful. In fact, while I was waiting to check in, two chartered buses appeared out of no where and out poured 100 teenagers and their parents. Not really sure what was going on, but they were quiet enough at night for me to sleep well. The hotel is older and my room felt like it was stuck in a time warp from the 1970's. Amenities include free continental breakfast, wireless Internet access, basic cable, parking, and local calls. There is free hot cocoa, coffee, and oatmeal in the lobby at all times. Also, it is right next to the Family Fun Center which has bowling as far as I could tell. Average hotel, but I gave 4 stars for the shuttle service. There are at least 3 different shuttles going back and forth to the airport, the JFK T stop, and the convention centers. Decent option for people traveling on a budget. I would advise that if you need the convention shuttle service from Hynes during rush hour, it's probably faster to just hop on the T and catch the T shuttle to the hotel. I caught the shuttle from Boston Medical Center and then the driver got called for a pick-up from Hynes and because the person calling it made us wait almost 30 minutes, it took me almost 2 hours to get back to the hotel. So please be considerate!

Asked nicely with front desk to change our comforter coz it has fresh blood clot. My company was actually nice about telling them it's a "STAIN". We went out for dinner, went back in after 3 hrs and still this damn comforter still sitting on the floor. Had to call them again and took them sometime to come up and just hand the comforter. When I told the housekeeping and warned her not to touch a fresh body fluid, she picked it up with her bare hands like its nothing serious to her? That one star was because I can't post without giving Comfort Inn a star.

We booked two rooms and both are really clean. We enjoyed the breakfast every morning. We really appreciated the Great shuttle service, even on Christmas! We will book it again if we visit Boston!

They said they hv shuttle but were very bad in communicating details about it. I almost froze outside the subway stop. I saw some weird people around the place and at hotel was bit scared, but was not bad. The price is pretty cheap. Good thing they have secured entrance.

I hate to leave lousy reviews, but I do want to let the public know about this stay. 1. I did do my due diligence and called directly to the hotel before checking in asking if there was a place to get food when we got there. I was told the bowling alley next door has food. I asked, "You mean it's right next door?" I was told "NO its actually in the same building - they are connected". Well folks that how we ended walking about 3 blocks in the pitch dark, (no streetlights) in a not very good part of town! Never would have put myself or my husband in this situation. 2. We were told that this was a "shuttle hotel" 5 minutes from Boston Airport, in no uncertain terms! When we called for the shuttle, no-one answered. When we finally got thru after numerous attempts, they snapped at me "it's not free you know!" What?! It felt like they wanted to talk us out of taking the shuttle. (We checked the prices for Uber/Lift and it was close to $50.00 from airport to hotel.) It then took closer to 25 minutes to get from the airport to the Comfort Inn, and that was with no rush-hour traffic! God help you if think this is 5 minutes from the airport, and you are trying to make a flight. The shuttle only runs every hour on the hour, which ended up being a huge inconvenience for a pilot who rode with us in the shuttle. Sorry, but we were either lied to, or someone answering the phones there does not have a good grasp of English. The bowling alley is NOT right next door, and the shuttle is NOT 5 minutes from the airport. FYI beware.

My car was stolen and I was treated so poorly had charges that were changed and the owner was extremely rude andRacist he charged us for a parking pass and then try to say we never had a car after it was stolen

Stayed two nights, commuting to Boston Chinatown using Lyft. Room was clean, comfy, relatively quiet (busy road, joyriders), AC filters clean, bathroom clean, *everything* clean and pleasant. Lobby has some seedy characters at times, but parking is well lit and secure. We will stay again! Trip into town about $14

This place is decent and I'm unsure of all the mixed reviews. It is what is claims to be---what you'd expect from a comfort inn further away from downtown Boston metro. The area did not feel sketchy to us at all, as some reviews suggest. Our room was clean and we had no complaints. We stayed here for five nights back in October. I'll say that service was great---almost all of the employees that we encountered were friendly and helpful in meeting our needs and offering recommendations for things to do. The shuttle service does have some quips, but our front desk attendants were diligent in calling them when we had been waiting too long. It seems like even they got annoyed with the shuttle drivers at times. The biggest complaint regarding the shuttle service was on our first night in. We waited for probably close to 20-30 minutes, then proceeded to board the shuttle that came and the driver informed us of his name, and that he is going home. Why even act like you are going to take us somewhere If that was the case. Very frustrating. We got this driver a couple times later on the trip, and he received no tip whatsoever. However, the rest were pretty nice and the wait times improved. Their shuttle takes you to the JFK/mass station and then you hop on the t train to go downtown, or wherever you may choose. It is important to note that they have separate shuttles that also transport you to and from the airport and you need to schedule your airport trip at the front desk. We did not because we were not aware, but lucked out and got on one of them. Otherwise, shuttles run approximately every 30 minutes to the t station. I think they run like this until midnight and if you are returning later than that, you have to call the hotel directly to get a shuttle to come. It is important to note that the t station also closes around that time, so if you are going to be out late, it is probably best to uber back to the hotel. Housekeeping service was top notch! We had the nicest lady. She would greet us every morning and wish us a good day, asking if we were gone for the day or just going down to breakfast so she knew whether or not to clean the room yet. Just extremely nice and cheery, always. She even knew when we checked out on our last day and would say hope you enjoyed your trip/stay. We tipped her for sure. Side note: They also left you with new makeup cleaning pads each day, which is not something I'd expect from comfort inn. Loved this little addition! The hotel offers continental breakfast each morning. It is average, but again, typical of what you'd expect from a hotel this style. It didn't change much each day-your typical bread items, cereal, waffle maker, and for hot items, egg patties and sausage patties. So it gets old, but it is basically what you should expect from a hotel like this. Coffee and lemon water was always available in the lobby-another nice perk, especially when waiting for the shuttles!!! This hotel is close to a bowling alley with a bar/grill, as well as another restaurant, and within short walking distance of a liquor store so you can pick up some for your hotel room if you don't have a car. Also to note it is within walking distance of an enterprise about a block and a half away, which was great for us, as we chose to rent a car one day of the trip and were able to simply walk here to get and return our car. Otherwise, taking the shuttle to the t station and or ubers at times are the best way to get around. If you are looking to cut costs on your next vacation and don't mind being out of the downtown metro, I'd recommend this hotel. Decent accommodations with the free shuttle service and breakfast making it cost efficient and great customer service overall made our stay a pleasant experience.

The shuttle from the airport has the gumpiest drivers ever. There suggestion we take Uber so they did have to driver to airport or train station for the ballgame. Wow.... The front desk employees are just there to give keys. It would break them to say Hello or Welcome to our hotel, have a good day. No personality. Housekeeping never come to our room. So if you want to be treat like you are visiting your teenage children at college this is a place to come. I would bet my children would show more respect and kindness just not cleanliness. I would not put this hotel again. Top of the hour for airport shuttle is a joke!!! Undependable

This review is most importantly for the front desk and how well Shanté (I hope I'm spelling that correctly) handled our check in and issue with a neighboring restaurant which they work with as an option for guests. She was amazing during our check in, fast, friendly and so up-beat. She signed us up for a member program with the hotel, and explained everything very nicely. The restaurant we went to was a disaster but Shanté was so sweet about it, listened intently and apologized on behalf of them. I am so impressed. I work for a high level hotel chain and was just expecting a nice clean room but we got so much more than a gorgeous room with a huge, comfortable bed! Very happy with this hotel!! Not to mention the shuttle service and breakfast.

They lose your money when it is suppose to be refunded . Due to the Coronavirus are trip was cancelled. It took 13 calls and a rude manager and they have no idea where the money is.

Rooms are comfortable, staff very friendly, walk to bowling alley that has a brew pub for some good beer. Close to a lot of decent restaurants. Shuttle service takes you to T which will whisk you downtown for sightseeing. All in all a good place, reasonably priced.

AWFUL!! I stay there for work on a regular basis and Mr. Mahmoud the manager is one of the rudest individuals you'll ever have the displeasure of dealing with. We had an issue with the van pick up and was directed to speak to him about it and the drivers (Juan) poor attitude was reflected in his behavior just rude and unable to make a cohesive argument. If my job didn't dictate this place to me I would never pay a dollar to stay there rooms are old and have an oder however the front desk people are nice.

I would give this hotel 0 stars if I could. The pillow was dirty, the hallways were dated and poorly wallpapered, and the free shuttle that was supposed to take us to the T station was late. We sat around waiting for a half hour to the T that was 5 min drive away. Unfortunately, it was 30 degrees outside, otherwise we would have walked there. I would NEVER recommend anyone stay here. I regret getting this hotel. It made my experience in Boston negative.

This place is a typical discount hotel. No frills, just a bed. The hotel came with a continental breakfast, a lobby that goes in "lock down" mode at night (attendant behind shielded glass), and a dated bedroom. It's old, but cheap and decent. The only thing of note about this place is that it is about 7 miles outside downtown Boston. They have a free shuttle to/from both the airport and a local subway station, HOWEVER, the shuttle departure/pick-up time are unpredictable, so don't count on them. We had one night, when a group of 12 guests angrily waited to be picked up at the subway for nearly an hour -- argh! Makes you wonder if the money saved vs. hotels in central Boston is worth it, given that we spent a LOT of time waiting for shuttles.