T P.
Yelp
Pros:
-Decent parking. Parking may seem intimidating in the area, but I've always found a spot a short walk down the residential street.
-Beautiful aesthetic
Cons:
-Mediocre food. I paid $14 for a salted maple sausage sandwich off the seasonal menu--I was told by the cashier it was a popular choice, so I was optimistic about it. The portion size was small for $14 (it was the size of a regular English muffin and was fairly flat in height--not stuffed) and it did not taste like it was worth $14-the flavor didn't redeem it, unfortunately. A $7 breakfast sandwich at Starbucks would have been more flavorful and satisfying. Simply overpriced--the marketing team worked hard to write the description of this sandwich and make it sound better than it looked and tasted. Far overpriced and not worth it--please save your money.
-Mediocre drink. I ordered the $7 Strawberry Crème Matcha Latte and it was nothing to write home about. Not the best matcha and also not the worst.
-Inconvenient food and drink delivery system for "for here" orders. I ordered my items "for here," got a number, and went to sit at my table near the back. My food was delivered without my drink and my number was taken. I flagged down a waiter and asked how my drink would be brought to me if my number was taken, and the waiter said drinks needed to be picked up separately at the counter when my name was called. How inconvenient. Why not just deliver my food and drink to my table at the same time, so I don't have to get up again and leave my food or items unattended (if I can't carry by food, bag, jacket, etc. all with me back to the counter again), or risk losing the table that I found?
Delivering customers food to their table is a convenience for the customer, so it doesn't make sense to offer that convenience to half the items on a tab but not the other half--that nullifies the convenience factor for the customer.
A friend that was with me received half her order (a drink) as well and had to go to the counter to get the croissant that she ordered but didn't receive. Fortunately, she was able to pick up my drink from the counter as well, while I stayed and watched her drink and the secured the table that we settled in to.
If you're not going to deliver the entire order to the table, don't bother having table delivery--just be like Starbucks and have people pickup the entire order at the counter. Be like a sit down restaurant and bring both drinks and food to the table or be a coffee shop and have customers pickup up everything at the counter--having customers sit down only to get up and sit down again is inconvenient and an inefficient process for the customer.
I wouldn't recommend this coffee shop to others because the food I ordered was overpriced and mediocre, and their table delivery system didn't take into account the customer experience and disrupted the flow of my time with my friend by having us get up and deal with undelivered items--not a good way to start the experience at an establishment. However, the front staff were nice and the guys who delivered our food from the back and cleaned up our table were nice. I hope management can come up with a workflow that prioritizes the customer's experience.