Bill R.
Yelp
We've been to Community several times over the years, and always had a good time. We learned that they had moved to a new facility even closer to our hotel, so we decided to go have a beer and try out the new kitchen.
The new place is pretty, a bit of a strange layout, and nothing like the old place. The old brewery was basically a converted warehouse with community tables and lots of interaction.
The new building is sleek and modern, but totally lacking the "community" feel of the old brewery. To be fair, the whole place is arranged around a huge patio and it was cold and rainy the day we were there, so pretty much everyone was inside.
The first bartender was friendly and helpful, explaining how to order food from their kitchen and serving some good beer. The place was busy so we sat at the nearest table we could find. Unfortunately, we were apparently in the children's section with several large tables with small children running wild all over the bar. I realize that poorly behaved parents aren't the businesses' fault, and we go to lots of kid friendly breweries, but it definitely impacted our experience.
Then there was the food. You order at the bar and they text you when your food is ready. Then you schlep back to the bar to pick it up. The menu is fairly limited and slightly expensive for pub grub. We ordered a pretzel. 40 minutes later, no food. We were sitting outside the kitchen door and didn't see a lot of food going out. They appeared to be having a large party upstairs with lots of large trays of food going up the elevator.
I finally went back to the bar and see our pretzel fossilized on the back bar. Eventually, one of the bartenders shows up and I ask if it is our food. He tries to give it to me, but it was cold as a stone. He offered to make us another one without even the suggestion of an apology. I asked him what number they had texted, and he didn't want to even check. After I convinced him to look, he immediately saw that they fat-fingered the number. He put in an order for a fresh one and said he'd bring it to us.
We waited.
About 5 minutes later, I see a server take a pretzel to the bar. I follow him to the bar and, amazingly, it's ours. I track down the bartender and he basically throws it at me. I take it back to the table, through the hoard of rampaging children, and meh....
The pretzel was hot, but so tough you could barely tear it. The cheese sauce was excellent. I wish everything else had been...
The beer was good, but that's where the positives end.
Sometimes an upgrade isn't an upgrade.