Evelyn B.
Yelp
Dear Compass Coffee Management,
I'm writing to express my concern regarding the service I've repeatedly received from an employee named Katie at your store.
About a month ago, I visited the store to order a latte. When I received it, the temperature was lukewarm. I politely returned to the counter and asked if it could be remade hotter. Unfortunately, Katie responded with an unprofessional attitude. Since then, I've chosen to be served by other team members, who have been much more courteous.
Today, I returned to the store and noticed my drink was on the counter. I asked if all my espresso shots had been included--it turned out they had not. Instead of remaking the drink, Katie poured only half a shot on top. I calmly requested to explain the issue first, as I noticed the drink still wasn't made correctly. I asked if it could be remade properly and requested the extra shot be served on the side.
Katie again responded in a disrespectful manner and slammed my cup down on the counter for the second time. I found this behavior unprofessional and unacceptable. As a long-time and loyal customer--long before Katie worked here--I expect to be treated with basic courtesy and respect.
Frankly, interactions like these make me hesitant to continue visiting this location. I've never had issues with any other staff members, and I've always appreciated the friendly service--especially from past employees like Liz, who consistently provided excellent customer care.
I hope this matter can be addressed appropriately. Thank you for your time and attention.
Sincerely,
Mercy Rajah