Posh G.
Yelp
Long review sum-up: "When we showed up to pick up my vehicle the pompous owner told us we were out of line to question him and belittled us by asking "do you even know how much my computer costs and to run these tests?" To which we happily answered- "we have our own, it doesn't cost, but we used your shop for timeliness".
The conversation ended by the owner telling us his shop is not for us."
He also bluntly said "$150 is a tiny amount of money. This isn't brutal."
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Wow, not a review-type personality: no matter the times I swear to myself, "I'll leave that positive/negative review later tonight".
We were a return-client to Concours Cars as they are close-to-home and had been a excellent option to tow a dead car to in the past and get timely work done for a new starter.
We had never met anybody who works here- the tow dropped off my vehicle and we picked it up later with the keys on the wheel.
Because of this effortless and timely service we decided to use Concours again, today: when my vehicle died unexpectedly in a shopping center.
I went to check-in shortly after it arrived at Concours to see if they would run the tests today or how long I could expect to wait on further news.
Turns out, timely as ever, my car was already fixed when I showed up- less than an hour after it had been stored at Concours.
The fault of my dead vehicle was a simple poor connection my my battery and they cleared the cars computer.
We were charged 146$ and some change to which my partner handled over the phone and inquired as to why the charge was so hefty for under an hours' work, and a simple connection issue that only needed tightened. Monkeys work. We didn't believe as a return client we would be nickled and dimed as we all know how building business-relationships work.
So, after explanation to my partner by the owner we were happy to pay or sum with no turmoil in our conversations.
When we showed up to pick up my vehicle the pompous-owner told us we were out of line to question him and belittled us by asking "do you even know how much my computer costs and to run these tests?" To which we happily answered- "we have our own, it doesn't cost, but we used your shop for timeliness while we needed to focus on our work day".
The conversation ended by the owner telling us his shop is not for us.
If I could leave less stars, you know I would. What a sour taste I left with and I sympathize with the others' who too have felt compelled to share their negative experience.
Paige L. Vancil