Logan V.
Yelp
I just had a frightening encounter with the manager of this location. He was unusually aggressive and insanely rude, hateful & confrontational when I called about a small problem I had. I don't think he could have been more unpleasant if I pooped in the chili.
If you're like me, you're reading this and thinking "Yeah, but what did you do to set him off, Karen?". I am telling you, I did nothing. It is not in my nature. I treat people like I want to be treated. I despise drama and avoid it whenever possible.
I simply asked about replacing 2 coneys that had onion on them that I had requested be left off. I started getting immediately grilled (no pun intended, but that is funny) about why I didn't call yesterday.
Whenever I tried to answer, he just went on this unbelievable rant saying "How do I know those are even ours? How do I know you didn't get them somewhere else? I get a lot of people trying to pull this scam every day." and so on nonstop.
I was trying to calm him down and ask him to please give me a chance to answer. When he finally did, I told him I was very busy yesterday and just did not have time. He then proceeded to lecture me about that, getting even more aggressive. I kept trying to talk, but he kept angrily interrupting me, going on without taking a breath and raising his voice to drown me out whenever I did try to interject something. I was stunned.
After the call, I had to go home immediately even though I was still shopping and needed to do lunch because he was so very nasty, I had a panic attack and started shaking.
To be very clear, I do not want anything. If they wanted to give me free coneys for a year I would decline because I am never going to a CI again, ever. I just want someone to check this guy out and get him calmed down before he hurts somebody. I hope they also talk to the employees. I would be willing to bet they are scared of this guy too.
I have been going to CI since 1965 when my Mom took me to the original one downtown all the time. It was one of my favorite places for over 50 years & I have a lot of great memories there. I am incredibly sad that is all over.
If you have any doubt about this story, I challenge you to call this CI and ask to talk to Tony about some issue. Get back to us about what your results are. Then tell CI.