Yessenia D.
Yelp
Connies doesn't have the best customer service but my husband,daughter and myself usually come and eat here about once a month. I have a 4 year old son who is allergic to shellfish and unfortunately tonight I didn't have a sitter to leave him with. So before arriving I called to see if it was okay to take him a " happy meal" from MCDONALD'S. Had they said no, I totally respect the rules and regulations of the restaurant, but whoever answered the phone said it was okay. So my family and I drove over 50 minutes to just get rejected. We sat down and the first thing we were told was " we cannot serve you all because of his happy meal." I politely said, "I called about an hour ago and was told that yes ,I could" The waitress went on saying, well there's a sign on the door.. I went to the front door...NOTHING. No sign. I asked to speak to the person who gave me the okay over the phone and they refused to ask around. The manager came and was basically kicking us out. At first he was a little rude talking about, I must have called another location, that he doesn't know who actually gave me the okay but the worse one was he demanded that my son should eat outside in the car. So then I asked and said okay, " if we order from your menu, could you cook the nuggets in a separate oil that way my son doesn't get an allergic reaction" and he straight up said " NO". He went on that we weren't going to be able to eat and refused all around to receive service, he mentioned how he doesn't want to be responsible if inspection comes and there's outside food and get written a ticket, but then again we saw two walking roaches by the door. Once I started getting upset and raising my voice, he started apologizing. An apology after you basically lied, assumed that I called another location, refused to believe me and demanded that my four year old child eat somewhere else and once he was done with his food to come back and get service?????
I get it.. restaurants have policies but that is why I called an hour before to make sure. As manager he handled the situation horribly... He could have politely changed the scenery by understanding and offering anything... a free drink.. ANYTHING would have made me feel better about the situation, but all he did was demand, apologize and tell us we won't be able to eat there.
This is why food industries fail because of the services they provide. It's not the food it's the people. It's disappointing that this restaurant behaved poorly and was trying to tell me what to do about my child and his eating habits.
So the moral of the story is- They are rude, They lie, and They have lost a loyal customer.