Conrad Tokyo

Hotel · Minato

Conrad Tokyo

Hotel · Minato

5

1 Chome-9-1 Higashishinbashi, Minato City, Tokyo 105-7337, Japan

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Conrad Tokyo by Photo courtesy of Conrad, Tokyo
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Conrad Tokyo by null
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Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null
Conrad Tokyo by null

Highlights

Swanky high-rise retreat in Shiodome with panoramic Tokyo Bay views, luxe Japanese-inspired rooms, Michelin dining, a spa, and a glistening indoor pool.  

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1 Chome-9-1 Higashishinbashi, Minato City, Tokyo 105-7337, Japan Get directions

hilton.com

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1 Chome-9-1 Higashishinbashi, Minato City, Tokyo 105-7337, Japan Get directions

+81 3 6388 8000
hilton.com
conradtokyo
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@conradtokyo

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Last updated

Jul 30, 2025

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@michelinguide

Hotels with the Best Views in Tokyo

"Situated on the top floors of a skyscraper in the Shiodome District, the Conrad is easily accessible from Tokyo’s business districts yet is somewhat removed from the city’s hustle and bustle." - Louise George Kittaka

https://guide.michelin.com/en/article/travel/hotels-with-the-best-views-in-tokyo
View Postcard for Conrad Tokyo
@cntraveler

30 Best Hotels in Tokyo for Every Budget | Condé Nast Traveler

"When it opened in 2005 in the Shiodome area, Conrad Tokyo neatly fit in among the pantheon of international luxury brands. Almost two decades later, it remains as eye-catching as ever. Smack in the middle of the ground-floor, a glossy red sculpture marks the moodily lit entrance, and hasn’t lost its dramatic effect. Up on the 28th-floor, a tall lobby soars with bold, black lines which are warmed with light boxes dangling from the ceiling. It's a business hotel, but it's dressed to impress. The King Room Bay View hides nothing: Windows do, in fact, frame Tokyo Bay. But even better, the panoramic view also includes the lush Hamariku Gardens which flourish at the foot of the hotel. Modern furnishings borrow local motifs, whether they're the bedside lamps that vibe with Japanese lanterns or the Sumi-e cherry blossoms painted above the bed and woven across the floor’s lightly patterned carpet." - Brandon Presser

https://www.cntraveler.com/gallery/best-hotels-in-tokyo
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@cntraveler

Conrad Tokyo

"How did it strike you on arrival?When it opened in 2005 in the Shiodome area, Conrad Tokyo neatly fit in among the pantheon of international luxury brands. Almost two decades later, it remains as eye-catching as ever. Smack in the middle of the ground-floor, a glossy red sculpture marks the moodily lit entrance, and hasn’t lost its dramatic effect. Up on the 28th-floor, a tall lobby soars with bold, black lines which are warmed with light boxes dangling from the ceiling. They say it's a business hotel, but it's dressed to impress. The good stuff: Tell us about your room.The King Room Bay View hides nothing: Windows do, in fact, frame Tokyo Bay. But even better, the panoramic view also includes the lush Hamariku Gardens which flourish at the foot of the hotel. Modern furnishings borrow local motifs, whether they're the bedside lamps that vibe with Japanese lanterns or the Sumi-e cherry blossoms painted above the bed and woven across the floor’s lightly patterned carpet. Please tell us the bathroom won’t let us down.Glass walls separate the bathroom and the bedroom but are easily sealed off with wooden blinds. Stark, black surfaces are brightened with white tiled walls and fixtures, the most brilliant of which is an oversized circular mirror that’s outlined in a thick embedded light. Maybe the most important topic of all: Wi-Fi. What’s the word?Wi-Fi? Not free. Room service: Worth it?Yes, there's room service, but knock-knock—hello!—a handful of Michelin-starred restaurants are just an elevator ride away. Anything stand out about other services and features? Whether it’s childcare, gyms, spas, even parking—whatever stuck with you.A long, dramatic swimming pool is worth a dip (especially in the earlier hours when light floods through the overhead glass ceiling). What was most memorable—or heartbreaking—about your stay?If there are any faults found, the hotel staff, spa staff, and heck, even the restaurant staff, tend to bend over backward just to make it right. Bottom line: worth it, and why?Yes. However: Priced several hundred dollars below the other major international luxury brands, the Conrad’s only downfall is its secluded location across a band of highways from the more popular Ginza area. You might end up spending a bit more in cab fare than anticipated." - Keith Flanagan

https://www.cntraveler.com/hotels/japan/hibiyakoen/conrad-tokyo
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@afar

The 6 Best Hotel Rewards Programs - AFAR

"For Hilton Honors members, that means the opportunity to earn and redeem points at high-end resorts, such as the oceanfront Waldorf Astoria Los Cabos Pedregal in Mexico, and cosmopolitan hot spots, such as the revered Conrad Tokyo in Japan." - Chris Dong

https://www.afar.com/magazine/best-hotel-rewards-programs
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@afar

"Arguably one of the city’s most elegant stays, the Conrad sits on floors 28 through 37 of the Tokyo Shiodome Building and reflects contemporary Japanese design, not least in the wood-and-brass lobby, where a bright-red abstract sculpture welcomes guests. Modern pieces appear throughout the property, the work of 23 Japanese artists, yet classical Japanese brush paintings also have a place. Each high-ceilinged guest room features headboards embellished with cherry blossom motifs, as well as freestanding tubs and expansive windows with views of the Ginza district or Tokyo Bay and the Hamarikyu Gardens. Though the hotel is convenient to most major sites—it is within walking distance ofShiodome Station and connected to Shimbashi Station—there’s plenty to keep you on site, from the traditional Chinese cuisine at Michelin-starred China Blue to the Japanese cypress hinoki bath tub at the 29th-floor Mizuki Spa."

The Best Hotels in Tokyo
View Postcard for Conrad Tokyo

gregoryr357

Google
Had 2 excellent short stays here in May and June ( stayed in both a city view and a bayview suite) at the start and end of my 6 weeks in Japan .Rooms were excellent and well appointed, quiet with good a/c with great turndown service. All the staff including Monica ( apologies if i have misspelt it) and the executive lounge staff ( many of whom remembered me from previous visits ) were great. When checking in they were able to arrange a continental breakfast box at 5am as I had to leave early for Haneda. This was greatly appreciated and tided me over until I got to the airport. Breakfast was excellent and hotel location was very good.I had lunch at Kazahana twice and the sushi chefs and staff were excellent and food was delicious. Loved my stays here.

Haniel Christianto

Google
We had an excellent stay at this hotel—it's in a fantastic location, and the hospitality and service were truly superb. We felt very welcomed and comfortable throughout our time here. It was absolutely worth it! We celebrated our anniversary during our stay, and the staff went above and beyond to make it memorable. A special thank you to Fumie for the thoughtful touches and for making our day so special. We are very happy and would highly recommend this hotel to anyone looking for a warm, high-quality experience.

Cdaworl

Google
This was an excellent stay. The services was great from start to finish. The room was very clean and the view was great. The breakfast options were plentiful. The hotel isn’t located in an area that’s easily walkable but train station is within feet of the hotel. I would stay there again.

김한솔 HANSOL

Google
the Conrad Tokyo truly lived up to its stellar reputation with a quality that felt well beyond five stars. As someone who follows a vegan diet and visited for a special occasion, I was genuinely impressed by the attention to detail. From celebrating our anniversary with a beautifully arranged fruit plate instead of a cake, to preparing a separate vegan breakfast menu, every thoughtful gesture stood out. The level of hospitality from the hotel staff was noticeably superior compared to other hotels. Whenever small issues arose, the way the staff handled them was efficient and considerate. I also appreciated the subtle touch of bringing the welcome fruits after check-in rather than having them pre-set, which made it feel more personal. As someone who collects Conrad plush toys, I was delighted to receive not just the signature bear but also the duck — small details like this really make a difference. I felt genuinely seen and valued, especially as someone with unique preferences. It was the first time I found myself wondering who the general manager of a hotel was, simply because everything was so flawlessly executed. Having visited several Conrad properties around the world, I can confidently say that the Tokyo location stands out as the finest. I’m already thinking of returning to Tokyo just to stay here again. This experience reaffirmed my desire to maintain my Hilton status — it’s truly worth it.👍

karlaj659

Google
Excellent stay at the Conrad. First we used the limousine bus to travel from Narita to the Conrad and very glad we did, we were exhausted and after a short wait, we were on the bus and taken directly to the Conrad. Upon arriving we were treated with the best service as would be expected at a Conrad. After the check in Nova Wang escorted us to our upgraded room. Her help and service were very appreciated since we had not stayed at this Conrad before. She definitly went above and beyond to make us comfortable. We enjoyed the Executive Lounge several times and enjoyed the incredible breakfast and service. The Conrad will be our go to place for staying in Tokyo. Many thanks.

Lana H

Google
Great hotel easy walking distance to the subway for 2 lines and you can transfer to any other line. The park across the street with a tea house was nice to walk through. The best part was the breakfast! They had lots of selections (both American and Japanese varieties) and a few items changed depending on the day. If you prefer they also have a menu you can order breakfast from or choose to eat from the buffet. The staff were really nice and answered any questions we had. There was also a currency exchange machine right in the building.

Darren Shi

Google
I stayed at the Conrad for 7 nights with my wife this past week, I was thoroughly impressed by the exceptional service and amenities offered by this luxurious hotel. The staff and their professionalism and friendliness truly set the tone for a wonderful experience. We were upgraded to a suite for being diamond member at check-in. The suite meticulously maintained with large windows offer stunning views of the Tokyo skyline. It features a comfortable seating area, perfect for unwinding after a day of exploring the city. The bed is plush and inviting, ensuring a restful night's sleep. Additionally, the bathroom is equipped with luxurious amenities, including a deep soaking tub and a separate shower (and of course a Conrad rubber duck to keep you company). Housekeeping staff was great with our needs and nightly turn down service. The hotel features an incredible breakfast buffet of variety and high quality on the 28th floor restaurant and at the executive lounge. The breakfast on 28th floor gets busy in the morning but the service is top notch. The executive lounge at Conrad Tokyo is a haven of relaxation and luxury, it offers a beautiful view of the Tokyo Bay and Hamarikyu Gardens throughout the day. We preferred the breakfast at the executive lounge for its quietness and exclusive breakfast Uni egg dish. The Cocktail hour in the executive lounger offers plenty of food and alcoholic options. The ambiance is serene after sunset, providing a perfect space to unwind after a busy day. The attentive staff in the lounge ensured that every need was met, offering a selection of refreshments and snacks that were both exquisite and satisfying. Overall, the Conrad Tokyo excels in providing a top-notch hospitality experience, thanks to its dedicated staff, exceptional services, and outstanding amenities. I highly recommend this hotel to anyone visiting Tokyo, as it truly embodies the essence of luxury and comfort away from the busyness and crowded areas like Shibuya or Shinjuku.

OccidentalTravellor

Google
We spent 9 nights at the Conrad across two legs of the trip. ||It was absolutely incredible. I can't think of anything that hasn't been (correctly) stated many times across other reviews, but I'll try.||The staff is indeed incredible from the beginning. We mistakenly lost a passport at Haneda airport on our way in. The staff called EVERY lost and found across the airport. because of course there are multiple L&F spots. They hunted it down and I am very grateful to the staff. ||Even before check-in. I was in touch with the concierge on restaurant reservations. Some places are call only, and the staff helped secure every place we needed.||The breakfast is top notch and a phenomenal way to start the day. ||We stayed in both bay and city view and I'd definitely recommend bay view. Although, watching the city at night on the other side has it's own appeal.||The pool is very nice on the 29th floor in the spa. ||They had live entertainment every night in the lobby. It seemed the entertainment changed each night as well, but all soft and pleasant music. ||People do complain about the location, and I get it. There are plenty of places nearby close to Shimbashi station We LOVED Washoku En on the 43rd floor of the building next door. Ginza's a 15 minute walk across the Sky bridge. It's also about a 20 minute Metro ride to Shinjuku, and a little longer to Shibuya (with one change). It was a 20 minute taxi ride from Haneda that cost maybe 7K Yen.||Overall, we could not have had a better experience and truly loved our time there.
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Junko W.

Yelp
It was an amazing hotel. Yes it's 5 star hotel. I want say more than 5 star Walking 7min from Shimbashi station( Yamanote line). Or 2mins walk from Shiodome line. I took Taxi from Ginza, it was 10min and $10. Front desk is on 28F(I am Hilton honors Silver:-(. There is no sign so I asked staffs at entrance. When I got to 28F, it was huge space and have front desk. I checked in by App but we should check in at front desk. They asked about breakfast buffet ($60). If I purchased at check-in, it is $55 but I passed.(I just simply $1=100yen) All staff are so nice, speak English(I spoke Japanese lol), excellent service! My room was 33F/2 Queen size bed. I found Conrad bear on my bed and rubber ducky in a bath tub! There is 2bottle of water, Nespresso and tea bags. You don't need to bring anything, they have everything. I went to lounge to get some drink and dessert . I got gin tonic($15) and dessert ($25). Yes it's pricy. But it's 5star hotel. Everything was great and of course I come back here!
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Dan M.

Yelp
Thank you Japan Conrad And Staff, Treated me like Family here and it's a two way street. The manager on the first floor taxi / car place and the manger on the 28th floor lobby made me feel safe and at home. I even left my camera charger and they brought it with my checked in luggage! . Japan Conrad and Staff set the bar high. Executive lounge , Bay Views, City views, live music nightly nice touch. They have a bar with a beautiful view of the city on the 28th floor that was alone worth visiting. This hotel is located near Shimbashi station it was quite convenient to arrive by train. Even more convenient with a taxi. To the Chef at the Executive Lounge , the scrambled eggs were made perfectly and consistently with that umami sauce glaze that elevated the dish from hot to boiling admirable. The breakfast at Cerise had an abundant amount of variety and selections. The memories made here will last a lifetime Thank you Hilton Japan Conrad and Staff. Arigato Kazoku
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Grace L.

Yelp
I loved our stay in this Hotel!!! The location is so convenient. The train station is literally just a few mins walk, like 5 mins. It's just a few blocks from the restaurants and shops. The staff were super nice. All of them. They always had a smile on their face and were always willing to help. The room was spacious and clean. The view from our room was amazing. The toiletries were refilled every day, including the toothbrush kit! And if you decide to wear the pajamas, they replace it too every day. The bed was comfortable so we've always had a restful sleep. The housekeeper always did an excellent job especially when I came back to find that she organized my toiletries. That extra service was highly appreciated. The restaurant did not have a wide variety of choices. However, everything tasted fresh and was really of great quality. It's not a disappointment at all. I truly enjoyed our stay and would love to come back!!!
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Doris Y.

Yelp
Clean and spacious room, very friendly staff and I love love the view at happy hour at the executive lounge.
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Holly L.

Yelp
A lovely hotel and I really enjoyed my stay here. The hotel is a little hard to find at first from the train station with the network of sky bridges but once you find it, it is great. First of all, everyone that works here is so incredibly kind and accommodating. The room--we had a twin executive suite--was beautiful! I loved the view and the couches in front of the window. A major advantage if you have jet lag is the gym is open 24 hours a day (the pool and spa have limited hours). The gym has foam rollers, which I always love, and lots of treadmills and weights. There were also bottles of water in the gym, a rare luxury so far for my time in Japan. The executive lounge offers breakfast, tea, and a happy hour every day. I actually preferred the breakfast in the main restaurant, Cerise, as it opened earlier, had more options (including GF bread) and a more diverse menu of western and Japanese foods. The Conrad is close to the Ginza neighborhood as well as a nice park across the street. My biggest complaint is that the hotel repeatedly either asked about my husband or addressed me as "Mr." In messages. I am not married and my Hilton account is in my name, as well as the reservation. I would recommend staying here in the future.
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Elle M.

Yelp
Hilton has me rethinking my loyalty to Marriott, lately. The Conrad easily rivals the Ritz. Gorgeous sophisticated property in the Minato district of Tokyo, close to many major sites of interest for Tokyo tourists. There's a separate check in for executive status to avoid a wait at check in.
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Kirk M.

Yelp
Our stay at the Conrad Tokyo was truly exceptional! The hotel offers breathtaking views of the garden and bay, which add a serene backdrop to your stay. The indoor lap pool was fantastic, providing a great place to get a swim workout or just relax and unwind. The spa was another highlight; the massage was excellent, and the facilities were incredibly serene, offering a perfect escape from the hustle and bustle of Tokyo. The breakfast buffet was a delightful start to each day, featuring made-to-order eggs, various Japanese breakfast items, cold cuts, breads, and pastries. The hotel's location is very convenient, just a 5-minute walk to Shiodome Station and a 15-minute walk to Shimbashi Station, providing plenty of train options for easy connectivity. Ginza's shops, stores, and restaurants are also just a 15-minute walk away. The staff, service, room, and overall cleanliness of the hotel were impeccable. Every aspect of our stay was top-notch, making the Conrad Tokyo a highly recommended choice for anyone visiting the city.
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Nat W.

Yelp
Everything you expect from a high-end hotel can be received here. There was a couple people in front of us at the check-in desk, We were directed to the executive lounge so we can avoid waiting in the lobby. Once we get to the lounge, we were taken care of by 3 ladies and they were so good with my daughter. They upgraded us and on top of that, we were able to upgrade to a suite for such an affordable upcharge. Everytime we went out of the hotel, they were so nice to give us water bottles to take. Even upon checking out, they gave my daughter a sticker book. They really make you feel welcomed and cared. The only hiccup we had was at the breakfast buffet. An Europen male server was dismissive when we asked multiple times for a different table, saying no other table was available. The thing was there were available when we asked first time around. And we would have not minded waiting for another table either. But his way of saying no was not nice, definitely could have been said in a different way. He finally let us move when we became firm about it. That would not have happened if it was a Japanese staff for sure. But again that was just one staff who probably does not even know the etiquette of Japanese culture (which Conrad should not have hired). Everything else was excellent and I would definitely stay here again on the next visit to Japan.
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Cindy H.

Yelp
Conrad Tokyo was our home for the first five nights during our Japan trip. As first timers in Japan, Conrad Tokyo has set the bar super high for the rest of our two week trip. Beautiful luxury hotel with high ceilings and luxurious feel, they have several restaurants and a beautiful bar area with someone performing on the piano at times. During the middle of our stay, we were upgraded to a Bayview room, but the city view room was just as impressive given the high floor we were on. Between Conrad Tokyo and Conrad Osaka, Conrad Tokyo had more amenities in the room and in the spa facility. We also had the buffet breakfast at Conrad Tokyo and it was fabulous, with a great view as well! The hotel was not as busy compared to Conrad Osaka, so I practically had the swimming pool, ladies locker room, steam room, and sauna all to myself. The ladies room offers different beauty and skin care amenities to use, and what I loved was the ladies amenity kits that were available in the mini lockers to be used. Things such as neck cream, facial masks, facial serums, hair serums, and high-end sunblock were all available. My only regret was that I did not utilize the spa soon enough! We also took advantage of luggage forwarding to our hotel in Kyoto, and the process was very smooth. It took approximately 10 to 15 minutes on the morning of our departure and took a day for the luggage get to the next hotel. I believe all the hotels that we stayed at use Yamato delivery service (cat logo). Overall, this was a wonderful stay and I can't recommend it enough! Thank you, Conrad Tokyo, for kicking off the first leg of our honeymoon to such a strong start!
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James M.

Yelp
2 nights (Wed, Th), King Suite Bay View #3525 * 1 BR / 1.5 Bath * 72 sqm / 775 sqft * stunning Japanese inspired decor * panoramic views overlooking Hamarikyu Gardens & Tokyo Bay ~210,000 JPY | ~$1,500 USD (per night) Check-in: Exec Lounge (37F). Suite wasn't ready until 230pm so we made good use of our time by utilizing the EL, gym, pool, spa (dry sauna, steam room, jacuzzi). (EL) Breakfast: 7-1030am (EL) Afternoon Tea: 3-5pm (EL) Evening Cocktail: 6-8pm **Guests w EL access are welcome to enjoy the facility up to 30m after check-out. Gym: (diamond members) comp gym (top/bottom/sneakers) and swimming (trunks) gear Pool: comp swimming caps Diamond breakfast (2) options: EL or restaurant (Cerise) At Cerise, you can get (1) entree + buffet. I highly recommend the fricassee lobster omelet or smorrebrod lobster King Suite Bay View = PERFECT LAYOUT/VIEW!!! Elegant chaise lounge chair overlooking Tokyo bay Comfy Conrad robe/PJs/slippers Bathroom: heated floors Tub: integrated TV TWG tea bags TV remotes (BR/LR) can be found by pushing up on the wooden cabinet directly below the TV, revealing a hidden compartment (tv remote + bluray player + remote) **If you're into surprises, there's auto-turndown service each night (remember to disable DND) Thank you so much for your gracious hospitality!!! I will definitely be back!!!
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Elizabeth S.

Yelp
Really enjoyed our stay here. The service is amazing, Conceirge booked us sushi Michelin star reservation. The room was spacious and very clean. We had two bathrooms. The view of Tokyo bay. Tip: you can leave ur luggage here! We went to Osaka and Kyoto for two days and they let us storage our luggage here and we just pick it up. Remember to take a photo of it in case anything happens. Room is pretty quite and everything especially the service was amazing. Highly recommend
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Kiki T.

Yelp
My GOODNESS Everything here is just FANTASTIC!!!!!!! From Check-In, to housekeeping to everyone that works at Cerise, just beautiful!! Rooms are fantastic, clean...it was sad to leave this place. It is our first time here to Japan, and this place made it happily memorable!!! Oh! The Executive Lounge is great also, and the selection of food is also amazing!! These wonderful people (by culture, they don't accept tips), are just the kindest and hard working people!! Arigato Gozaimasu!!! (Heart Heart Heart). I love the brand of Byredo Mojave Ghost Shower Gel and Lotions!! Wish I checked to see if they sold it at gift shop!!! Smells sooooooooo amazing(well, to me it does). Love Love Love!
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Sarina S.

Yelp
Incredible stay in Tokyo! Location is great, a short walk from transit. If you like to walk it's perfect for walking to Ginza or the Tsukiji Market. Service was phenomenal! Rooms are spacious and all have great views. Highly recommend!
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Eric Y.

Yelp
If you're staying at a Conrad, you have high expectations for the hotel, the rooms, and the staff, and Conrad Tokyo does not disappoint. It's a beautiful property with outstanding service, from the staff that greets you at arrival and delivers your bags, to the friendly folks checking you in, and the staff at the restaurants, they're all top notch. The rooms are beautiful and spacious, you pretty much get everything you would expect from the top of the line Hilton in one of the great cities of the world. It's also located near Ginza, within a 5-10 min walk of the Shiodome station. Cabs are also easy to get from the lobby. Depending on what side of the hotel you're on, there are views of the bay, or the city. Also worth noting is the excellent breakfast buffet, which has both Japanese and western options. You can order one item off the menu, different omelettes and other made to order items are available, and also grab as much as you want from the buffet choices. Both times I've stayed I've noticed the taco bar!
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JD H.

Yelp
I'm going to have to go with "good", but not "great". Don't get me wrong, this hotel has plenty to be proud of and for the guests to love, especially the helpful and polite staff everywhere to be found. But if I evaluate it compared to other Conrads I have been lucky enough to stay at around the world, it is not the top ranked one in my opinion. This review may come across as sounding overly-entitled since this is a luxury hotel brand and frankly, it is plenty luxurious but if I am rating it with an attention to details, here is what falls a little short for me: 1. Location: This may be a positive or a negative depending on why you are here. From a positive standpoint, it is an easy, 15-min walk to the old Tsukiji Outer Fish Market. So, for a foodie like myself, it is prime location to just walk there for a fantastic breakfast. However, it is also located within an office high-rise complex which might also be great if you are here for something located in this area of high-rises. It is also right next to a train station so you can catch trains to other areas. However, the negative is that because it is in an office high-rise, there is not much else around that is within walking distance (meaning you will need to take a train or car to get most other spots for touristy things) and if you happen to be there on a Sunday like I was, since their are no office workers coming in to work in the buildings, very few of the area restaurants are open. There are at least a dozen respectable looking sushi and ramen spots in one of the office towers but all were closed on a Sunday. That sucked. 2. Accessibility: The entry to this place, both by car and on foot, is a little difficult. It is kind of buried behind a blind driveway or in an office building courtyard. Once you do find it, it is a separate elevator up to floor 28 for the main lobby, then a walk to another elevator down the walkway for elevators to your room. Not a big deal but it does turn a quick trip out to grab a bite, get to your car, or find a 7/11 into an ordeal. If you make it down to the lobby and realize you forgot your wallet in your room or something like that, it will take you 10 minutes to navigate back up and down again. Don't ask me how I actually know this but you can figure it out. 3. Size Matters: One thing that was a little off-putting was that the entire layout seemed to be too small for the number of guests that were in the place. I guess that is a good sign that business and travel has returned after the pandemic but it actually seemed like there were not enough spaces or resources to accommodate all of the guests' needs. The lobby was often packed especially around checkout time with little space for people to wait or sit. The Executive Lounge was a mad rush to try to find a place to sit and the staff could barely keep up with refilling the edibles before hordes of guests descended upon them like locusts during a swarm leaving empty plates and chafing dishes in their wake. It made the typical semi-exclusive executive lounge experience feel like a goat rodeo. Finally, the restaurant at breakfast had a good line up waiting to try to get in to eat by 8am. I have not really had that kind of crowd surfing experience at any other Conrad I have been to. Once in, the food on offer and the service was great but the line-up felt like a Vegas buffet. Other than the above, this is a hotel with elegant decor, some great views of the water, rooms with plush appointments as expected (did I mention that the highlight of the entire place is the heated toilet seat?) and extremely personable staff. All of that gets it high marks. But the nit-picky details above just miss the mark of a completely flawless experience.
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Aeris W.

Yelp
We stayed here for 3 nights and it was a wonderful experience. I want to shout-out to their concierge team for helping us with all the restaurant reservations. They were super friendly and helpful. They'd always get back to me within hours of emailing them even with the time difference. Very impressive! The hotel room was clean, spacious, and comfortable. Pretty much what you'd expect at a 5-star hotel. We tried their afternoon tea during our stay and it was amazing! The food was beautifully presented and everything tasted delicious. The hotel breakfast buffet was also excellent. However, there was an older waiter who was rude and snobbish, but I'm not going to let his attitude define the entire experience.

Leslie C.

Yelp
Checked in today for the last leg of our Japan visit from Los Angeles. The most attentive and helpful staff imaginable. Truly lovely. And dinner here was a dream. From the valet to the bell hops, customer relations, concierge, check in, teppanyaki chef and wait staff - a sublime experience. If you want to feel like royalty, the Conrad is waiting for you. Thank you all for a wonderful visit. Edited to add: just came back to hotel to find an immaculately tidy room and a handwritten note from housekeeeping. I truly never want to stay anywhere else.
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Maite M.

Yelp
Recently stayed for 3 nights while visiting Tokyo and was blown away by the amazing service here! The room was booked through Amex Fine Hotels and Resorts and we were upgraded to a beautiful room on the 31st floor with an amazing view of the Hamarikyu gardens. I was blown away by their vegan teriyaki bowl that was DELICIOUS with impeccable presentation. The staff here really lives up to the Conrad reputation. Access to the metro is super convenient with the Shimbashi station located next to the hotel. Cannot recommend this hotel enough if you're visiting Tokyo.

D Rik L.

Yelp
Every I visit Japan, I can't never forget about the service. Conrad is just above and beyond.
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Jack W.

Yelp
From the lounge to breakfast to checkout, I had a wonderful 3-night stay here at Conrad Tokyo. Although the upgrade was not exciting as a Diamond member, we were well taken care of by the staff. The in room dining was quite special. The facilities including the gym, sauna, and pool were beyond expectations. I'd like to also give a shout out to Izumi-san, who helped us at the lounge and even at checkout was incredibly thoughtful and friendly. She is amazing and really highlighted the service at Conrad Tokyo for us.

Michelle S.

Yelp
Great services. All employees were always smiling:) Breakfast was so good. Definitely we will be back to stay this hotel!!
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Latisha S.

Yelp
Beautiful hotel! Stayed here for 3 nights and it was the best hotel we stayed at on our vacation to Japan. King Suite Bay View: Heated floor bathroom. 1 master bath and another toilet in the hallway. Bed was comfortable and view was spectacular. Shower had great water pressure. Overall room was updated and clean. Breakfast could be changed up a bit as it was the same buffet served every day, but they did have a good variety. Service was always great. Loved our stay here and will always be looking for Conrad brands in the future.
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Melissa W.

Yelp
My only regret is that we could only afford to stay at the Conrad for one night (85k Hilton points). Conrad Tokyo definitely lives up the Conrad brand. Its the kind of room that once you walk-in, you don't want to leave, but you know you should really be exploring the city. The bathroom felt particularly luxurious with double vanities, soaking tub, and high-end furnishings. All the shared spaces are very well done. They have a beautiful swimming pool, but when I was there, the other guests were very serious with their laps - not a place just to hang out. The locker rooms are spacious with long vanity tables wth zen vibes. Attached to the locker rooms are gender-serparated saunas and jacuzzis. There are 4 jacuzzis linked together, but designed for one per person - it was amazing. They also have a massive executive lounge with additional benefits but unfortunately I don't have elite status with Hilton.
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Yuko H.

Yelp
I like Conrad anywhere as service usually exceeds expectations. I communicated early check in via phone app but that message wasn't read until after I already checked in. Despite of 3 hours early check in, front desk willing accommodated my arrival and they were very friendly. He asked if I needed extension cords or adapters. I couldn't understand why he asked but after I got settled in my room, I learned why he offered extension cords. There were no USB or any electronic outlets by the bed. I found a few outlets by the table but not close enough if you want to use that table to work on your laptop. Perhaps it was only a junior suite room design but it wasn't really a business traveler friendly. Junior suite was very roomy and I really liked their bathroom. Double sinks and plenty of room. Breakfast was just average. Unlike Shinjyuku Hilton, they don't serve champagne at the executive lounge. I decided to eat at the lobby level restaurant as the executive staff said they have more options down there. When we took an elevator to go down, they weren't communicated that we were coming down. Staff knew we were coming right away, she could have notified of our arrival via phone to make it smooth once we got down there. Restaurant did sell champagne for breakfast at 1,500 yen and it was quite good. I highly recommend trying their champagne for breakfast. Food choice.... it wasn't that much. Lacking healthy options. I would have liked more fruits, brown rice and organic cooked vegetables. Pool is a good place to relax. I liked their big window, get to see the downtown Tokyo skylines. Changing room has shower, steam room and individual jacuzzi. Service here was excellent. If you are interested in running, I suggest run towards the imperial palace and do the loop. It was 12-13km including the loop from this hotel, and the imperial palace is a very good place to run. Despite of small minor mishaps, my stay here was comfortable. Front desk staff was very friendly. I generally like Conrad but compared to price and service I received at Tokyo Hilton, well I might consider Conrad Tokyo again only if price is right.
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Benjamin F.

Yelp
Booked the Conrad through Amex Fine Resorts and holy moly was it an incredible stay. For those of you who don't know about the AMEX perks, you get early check in/late check out, $100 resort credit and free breakfast for two every morning. Btw, the breakfast spread was INSANE. So good. Anyway, from the moment you enter you're greeted by the friendly staff and whatever scent they're using in the lobby (my friend thought it was Hermes) is heavenly. The decor is super modern, the hallways are exquisite and the views from the lobby and rooms are strikingly beautiful. The beds were also sooooo comfy. I took full advantage of the men's locker room, gym and pool. All were top notch. If you're looking to stay on the east side of Tokyo, this place is a great 5 star option without having the chaos of the Ginza neighborhood but, still walking distance.
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Kalani S.

Yelp
If you love Tokyo and enjoy Ginza Conrad Tokyo is the place to stay. The service is 5 star quality and not to mention they have an amazing executive lounge that you can enjoy having unlimited drinks should you be a Gold or Diamond Honors member. Pros: Impeccable service Cons: A lot of money to stay per night
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Chris S.

Yelp
What can I say other than, DANNNNNNNGGGGGGGGGG? When I visited Tokyo back in 2016 with my family, we were at the Andaz Tokyo along with the Grand Hyatt Tokyo, to which back then I mentioned that the Andaz Tokyo was the luxury king in town. However, having stayed at the Conrad Tokyo with my wife just this last month, I am completely won over by not only the design elements of the hotel, but the impeccable service we had during our stay. Before I begin, I want to big a huge shout out: Bing Shu, the Chinese Guest Relations Manager was one of the best and most attentive staff I have ever met. He helped us get not only out Shinkansen tickets due to Golden Week, but also helped establish a new connection to Conrad Osaka with his counterpart, Midori at the Conrad Osaka. Talk about being a VIP! He's such a fantastic manager and I love everything about him. They made our stay at the Conrad's the most unforgettable one possible. In addition, we loved using the Conrad Concierge service - they were able to quickly grab us some of the hardest tables in Tokyo within a few minutes, and we had blast learning so much about Tokyo through them! With that being said, when we arrived from The Strings to Conrad Tokyo, we were quickly escorted to the 37th floor to check in - as the Executive Lounge, it offers breakfast, tea time during the afternoon, and lovely canapes during dinner, along with free-flowing wine and beer. The lounge is a step above most lounges I've been to and rivals that of the Ritz Carlton Club lounges. While we had to wait till around 3pm, we had no problem exploring the Ginza area along with the Hamiyrku Gardens. When we came back, check in was a breeze. And then the room appears. And boy, is it one of my favorites. A mix of contemporary and old-school Japanese elements, the design of the room is incredibly impressive. Beautifully furnished and well oriented, our executive room felt so luxurious. It took my wife's breath away when she saw all the lovely gifts the hotel gave us: from the Conrad Tokyo bears to the Conrad Rubber Duck to all the desserts from afternoon to even the night, it was such an amazing experience. Let's talk about the room size. These rooms are huge for Tokyo standards. Extremely spacious, the expansive views along with the high ceiling made staying here feel like an apartment. The room utilizes space extremely well, with a comfortable window bench (better than the Ritz Carlton Hong Kong one, that's for sure) and large windows that are controlled via the control panel near the bed. The bathroom was incredibly spacious and expensive-feeling. With double vanities, a huge soaking tub, walk-in shower and a ton of Shanghai-Tang toiletries, this room blew our minds. Like I mentioned before, we even had the Conrad Tokyo Rubber Duck, which was awesome! We were able to enjoy some of the best of views of Tokyo (though I still think the Andaz Tokyo and Park Hyatt Tokyo commands the greatest views of Tokyo) and with the window couch, it was such a great place to just enjoy a cup of coffee while watching the sun set. The daybeds were fantastic and really comfortable. In a place where real estate is so important, the swimming pool on the 38th floor made it such a nice amenity to have during our stay. I was able to get my body back in shape and awake in the morning, and it commanded some insanely great views of Tokyo. In addition, there is the traditional onsen/steam/sauna in the changing room that helped to unwind or help start the day. The pool was incredibly well heated and kept me going throughout my jet-lag on the 3rd day. As previously mentioned, we were given access to the Executive Lounge, which is probably the best thing I'll ever have with my Diamond status. We had complimentary breakfast, afternoon tea and evening cocktails. In addition, so much Japanese whiskey and wines were laid out for your pleasure, which is incredibly awesome. The dinner selections were also impressive and quite delicious - who said you had to spend money to get some meals on Tokyo? We had such a beautiful time there. Let's face it - Conrad Tokyo is the still the top 3 hotels in Asia, and that's saying a lot. For a Conrad Brand, this is one of the best, if NOT the best Conrad next to Osaka, which is just as amazing. The Conrad Tokyo remains as the best luxury hotels in Tokyo, and while its counterpart Conrad Osaka may be trying to steal its crown, the hotel remains as a bellweather of Japanese culture risen to its highest in hospitality. Thanks so much, Conrad Tokyo!
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Julie L.

Yelp
Our family had a trip of a lifetime to Japan, including 5 days in Tokyo and a week in Club Med Tomamu in Hokkaido. It was difficult to choose a hotel in Tokyo as there were many choices. We finally selected Conrad Tokyo due to our Hilton Points. We also stayed at the Westin Tokyo using our SPG points but was not as impressed. We loved the sleek and modern design of the Conrad lobby, located on the 27th floor. It is a great place to watch the sunrise across the bay. The rooms are equally chic, exuding a sense of quiet luxury. The bathrooms are the state of the art. As Hilton Gold Members, we enjoyed a wonderful Buffet Breakfast with an elaborate spread of both Eastern and Western cuisine. The Truffle Egg Benedict was to die for! The Club Lounge had a spectacular view and some afternoon snacks. The best part of our stay was the warm hospitality extended by the staff. To mention a few names, Aisha, Yuka, Yumiko, Tomoko, Shinohara, Miho, Sarah, Ken, and Taniguchi. They all went out of their way to make our stay memorable. We shall definitely be back
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Steven T.

Yelp
Great hotel. Staff was friendly, hotel was beautiful and the wood was good. I will be coming here again.
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Jason Marc D.

Yelp
One of the best Hilton hotels stay at. Incredible views from the room. Its 10 minute walk from Shimbashi station. The downside is the breakfast. I am not a fan of the spread. It's the same variety everyday.

Catherine S.

Yelp
First time staying at The Conrad and it was incredible. My friend and I went for a relaxing weekend and the staff were so kind and accommodating. Definitely would stay again!
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Liana F.

Yelp
This is one swanky hotel. If the hotel lobby is on the 28th floor of a building, you know you're in an expensive place. My boyfriend and I stayed here during our last night in Japan. Our room was on the highest floor of the building. The hallway look like something straight out of the Inception movie -- one long hallway with high ceilings and dim lighting. The room was enormous. Again with the high ceiling and the square footage of the room was likely bigger than my boyfriend's SF studio. It was so clean and sharp-looking. The complimentary welcome goodies and Conrad teddy bears were waiting for us. The king bed was high enough for me to have to jump onto it. I initially wondered why the staff asked when we'd check in but when I opened the ice bucket, the ice was already in the bucket. The staff filled our ice bucket... The bathroom had two sinks and a bath tub next to a glass window so we could watch the TV while using the tub! You bet I watched Adventure Time while taking a bath. The shower wasn't huge but was spacious enough and had the rain shower head; for some reason, rain showers make showering feel more fancy. We did not eat at the hotel since we chose to go to Tsukiji market in the morning. The only major con -- aside the price but the high price isn't unexpected from this kind of establishment -- I found is that it's not necessarily in the most convenient location for typical tourists. There's not much directly around the hotel. It's like a ~ 10 min walk to the Shimbashi station (JR) and a ~20 walk to Tsukiji market. Sure there's a Shiodome station but we tried sticking with the JR lines as much as possible since we had the JR pass.
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Willie R.

Yelp
I stayed here for a week for a business trip and thoroughly enjoyed my time. While I more frequently stay in Roppongi, being in a new neighborhood in Tokyo was a breath of fresh air. First, the design. From the moment you step into the (first) lobby at the Conrad, you can tell that all of the design choices have been carefully considered. It is minimalist yet gorgeous. From the parking lot or taxi drop off area, you take a set of elevators to the lobby on the 28th floor. The staff are really friendly and helpful, and I found them to speak English very well also. There are several restaurants inside the hotel, including China Blue, which offers a wonderful breakfast spread each morning. The lobby bar, TwentyEight, is nice for cocktail hour, although it was packed to the brim once we had our conference clients in there. As expected in Tokyo, the service in general was spectacular. I particularly liked how the bathroom has a separate set of blinds from the regular room, which makes it possible for a staff member to clean it while you're typing away in the main part of the room. I appreciated the thoughtful way that things were stored, like the tea and coffee built-ins in the TV stand. I also took advantage of the gym, which is nicely appointed. It overlooks the indoor pool and has a variety of machines, in addition to weights. Can't wait to return same time next year!
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Derek S.

Yelp
Stayed here again while in Tokyo and this was truly a world-class experience. TripAdvisor's Top 25 hotels in Tokyo and a 5 diamond property. As part of the Hilton family of hotels, room selection can be made online 24 hours prior to arrival. Upon arrival by taxi, the valets willingly grabbed our luggage from the taxi and brought them to the 28F hotel lobby. Check-in was cordial and professional. English was a non-issue with the Check-in agent. Another valet waited with my luggage in the lobby and brought me to my Bay View room and helped unload my luggage. He also gave me a tour of my room too! The ~500+ sq ft room was huge by Tokyo standards. Shower was excellent with fantastic hot water pressure via the rain shower-head and handheld shower. The toilet also features a heated seat and bidet. There's also a bathtub with a handheld shower. Remember to take the Rubber Ducky home too! The bed was excellent. Comfortable and sheets were excellent! Threre's even a tiny teddy bear on the bed to take home too! Sound dampening was world class. Couldn't hear a thing from the rooms next door, down the hall, upstairs or downstairs. No water sounds, no door slamming sounds etc. Automated blinds did a phenomenal job of keeping out the sunlight in the morning! Tip: Gratuities are not required in Japan.
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Yukiko M.

Yelp
Very beautiful hotel. Nice view. You can see rainbow bridge , Hama rikyu, and more! All staffs are friendly and professional!! This is my first time staying here. I would love to comeback!!
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Theresa H.

Yelp
This is possibly one of the best hotels I ever stay in my life time. Conrad Tokyo and St Regis in Rome are my top 2 favorites of all the hotels I ever stay. I believe I got an upgrade at St Regis so the room is more of a suite. However, the rooms at Conrad Tokyo are as big as a suite and larger than most hotel rooms in Tokyo. I have visited Tokyo twice and twice I stayed in Conrad Tokyo. It was my excellent experience at Conrad in 2009, that I would not want to stay in anywhere but Conrad when I visited Tokyo again last month. Conrad Tokyo is situated in the Shiodome area. The nearest station is Shimbashi station if one wants to head over to Ginza area which is one station away. The Shiodome area has certainly added more shops and restaurants since 2009. Across the hotel is the Hamarikyu gardens which is another must go in Tokyo. Tried to get the Bay view executive room like the one I stayed last time, but I guess the hotel was pretty booked during my stay. This time I got the city view, I could see the Skytree from my window. The view was great though not as amazing as the bay view. The bed made me slept like a baby, well rested every morning. The bathroom was huge and have amenities that I have not seen in other hotels. Headband, bathing cloth and toothbrushes? I am sold. The closet has a pair of sleep shirts. They are so comfy. I wonder if the hotel sells them. Every night, the turn down service staff would leave behind a pair of cute tiny bears on the bed. Lovely! Had the executive room, meaning an access to the executive lounge. Since the lounge on the 37th floor was booked for private function by Louis Vuitton, the hotel set up a lounge on the 28th floor. Breakfast selection was small but good. Those breads in the breakfast basket were heavenly. I had wayyyyyyyyy too much carbs during my stay there. Oh boy!!! Too bad Gordon Ramsay closed his Michelin star restaurant. Went to his restaurant in this hotel in 2009, loved the ambience, service and food. It is a pity! Service at Conrad Tokyo is top notch. The staffs speak well, polite and accommodating. They made you feel valued. Everything is so perfect here. In fact, this is the only hotel that makes me feel so sad when I checked out. Darn!!
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Jason G.

Yelp
My partner and I stayed at the Conrad Tokyo for three nights, and overall, this is a beautiful hotel with some of the best staff I've experienced at a corporate hotel. With a price under $300, this was a pretty good value for vacation travel. The location is linked underground to two major metro stops, so it is convenient to explore the city. Yes, it is not as close to the touristy areas like Shinjuku, but those are easily reached. The hotel itself is beautiful. It's the top floors of the Soft Bank building, and the lobby area is very impressive. The Executive lounge offers fantastic views over Tokyo Bay and the gardens. The staff here was excellent. The front desk took an earnest interest in making sure our stay was great, and the concierge track down a lot of options for us for dinner in activities that we asked about. I told the Executive lounge staff that I was interested in sake, and they brought over some sake that they don't display but have available for guests. We booked just a normal room, but because of our Gold status with Hilton, we were upgraded to an Executive floor room. However, we told the front desk that it was our honeymoon, and they upgraded us to a Junior suite that was not on the Executive floor. That was such an easy trade to make because the suite was absolutely beautiful and huge. Hard to believe that such a large room exists in Tokyo. All the technology was up-to-date. Overall, I absolutely recommend this hotel. It's beautiful and the staff can help you navigate whatever you want to do in Tokyo.
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Liz B.

Yelp
Oh boy. The Conrad just ruined me for all other hotels. An upgrade to the Royal Suite 2500 square feet of fabulous! It is really just... wow. The bathtub fills from a spout in the ceiling and the shower is huge with enough room for a small party. The entertaining area is large with a sitting room and dining area. There is a small kitchen with enough glassware for 24 people. I'm without words so pictures!!
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Lita G.

Yelp
I'm sad to only give the Conrad 3 stars, but my expectations were so high, I am unable to give it a higher rating. I stayed in Japan for a week, and at first I stayed at 2 other hotels that were much cheaper, so I decided to splurge on my last night there at the Conrad. Considering how nice my previous accommodations were, I was super excited to get to the Conrad since it was like 4 times more expensive than the others, and came with very high reviews. My first gripe with the Conrad was access to it and its location, as it had no shuttle to/from the train station, which other cheaper hotels had. Even my taxi driver had a hard time getting there, with all the construction going around. Later, when I left to explore the area around, it took me an extra 45 minutes to get back to the building due to construction, definitely not a location that's good if you're getting around on foot. This was my biggest frustration, and the reason why I will not be returning here. But if you're on business and have a car service available I'm sure that wouldn't be a problem. The room was as pretty as the pictures showed, but I did notice the furniture started to show some wear, and some modern amenities were missing. Again, I compared my experience to the other hotels, and expected some of the small modern details I had encountered through my journey. The biggest miss, there was no USB outlet to charge devices. I have to say though, service was outstanding, the views were magnificent, the bed was an absolute dream, and the breakfast buffet (only about $15-20 if added to the reservation) was amazing. I spent most of my last day at the hotel because I wanted to take full advantage of what I had paid for. I went to the pool, which was gorgeous, and fortunately they didn't mind my "fashion" tattoos, I took a bath and enjoyed the TV on the bathtub while checking out the view of the bay out the window, I slept a lot, and could not stop enjoying the view. Hotel is beautiful, and right next from Tsukiji market and lots of good seafood eateries, but if you are on a budget and walking everywhere this is probably not your best bet.
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Boon Y.

Yelp
I think this is the best hotel I have ever stayed so far. The service from its staffs are no equal. I was greeted by name from the time we entered the lobby, the check in process is smooth and fast. As diamond member, I got a bay view room and access to the executive lounge. The view is fantastic, can see the bay and rainbow bridge. The food served at the executive lounge is so good that make me almost do not want to eat out. The room is very big and clean. The bed is very comfortable as well. It has a good location with pleasant walk to the subway and train station and can easily get you to anywhere in Tokyo. The limousine bus stops in front of the hotel, thus makes it easy accessible from Narita airport. I can't wait to go back.
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Patrick L.

Yelp
Staying at the Conrad Hotel in Tokyo...felt like being lost in translation; and my good God, this hotel is like the ultimate utopia for me. Located virtually in the heart of Tokyo, together with it's perfect window views scenery, and it is located with direct access to underground tube station. The Conrad provides service with perfection, an outstanding breakfast buffet and large rooms with beautiful window views over the Tokyo bay. Everything about the Conrad Hotel makes a very clear point to attend to your needs. The hospitality service here at the Conrad Hotel is quite personal and very professional. The front desk staff were very quick and attentive; the hotel concierge were always willing to help; restaurant catering staff were friendly and attended to do the minor things. One really cannot fault them for the service. The staff here really go the extra mile to make you feel welcome and special and honoured (some might find them overly effusive but not me) This hotel is simply a heaven in a large city. the Japanese restaurant is my favourites in town. The staff are very welcoming, helpful, kind-hearted and the guests are just as nice as well. I would most definitely recommend this hotel, if anyone has plans in visiting Tokyo.
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Chris P.

Yelp
Do you feel like having the staff lie to you? Ignore obvious discontent? Then the Conrad Tokyo is the place for you. On the last night of a twelve-day trip, I had a twenty-hour layover in Tokyo. I originally had booked a room at the Hilton Tokyo Narita Airport, with the intent on going into the city until the trains nearly stopped running, then heading back out for a long night's sleep. After some thought, I decided to splurge and book instead at the Conrad Tokyo. I figured that the combination of Hilton Gold status and booking through the American Express Fine Hotels & Resorts* would ensure a great stay. I was wrong. The Conrad Tokyo is located in the Shiodome/Shimbashi station complex, near Ginza, on the 28th through 37th floors of its building. Getting into and out of the hotel is relatively easy. Once one enters the hotel, one must proceed to the 28th floor to check in. I checked in around 18:30 or 19:00. The problems began then. During the process, I was greeted and welcomed as a Hilton Gold and Amex Fine Hotels & Resorts member. Fine. The agent informed me of the benefits, but mentioned I would not be receiving an upgrade because "the hotel was sold out tonight." Note the choice of words. The whole hotel. The problem is that her statement was categorically--and perhaps more importantly, verifiably--false. At 21:15 that dinner that night at Kazahana, the Conrad Tokyo's Japanese restaurant, I checked availability on a whim. The hotel was anything but sold out. Not only were base-level rooms available, but multiple tiers of suites were available. Any statement that "the hotel" was "sold out" were categorically false. The desk agent either (1) lied to me, or (2) was uninformed, either because she failed to inform herself of crucial information or because management failed to disseminate that information to employees who need it. Conrad Tokyo rooms are divided into two categories: regular and suites, with both categories having executive-floor flavors. Each room can either be city- or bay-facing, with bay facing rooms being more expensive, but apparently physically no different than their city-facing siblings. I detail this because twin suites were available throughout the day. This is the category into which basically every other Amex Fine Hotels & Resorts participant would upgrade my room (including even the SLS Beverly Hills, which was otherwise a fetid disaster). Failure to upgrade when an upgrade was available is a huge, huge strike against the hotel. The staff's lies or incompetence in the matter compounds the problem. As mentioned above, the hotel is split amongst ten floors. There are supposedly three or four elevators, but for a short hotel with what should be plenty of lifts, it takes a painfully long time to make it anywhere in the hotel. Plan accordingly. The decor--both rooms and common areas--are Japanese minimalist. They're nice enough, but let's be honest: One can find equally nice decor in hotels with competent staff. I dined at Kazahana, partaking in one of their kaiseki menus. It was fine, but the problem was that it was only fine. It is disappointing when a meal onboard ANA's first class is better than a meal at a Japanese restaurant specializing in kaiseki menus. Sure, the ANA seat would cost far more than the meal had I not booked with miles, but under no circumstances should a pre-prepared and reheated kaiseki meal outclass a ¥14,000 kaiseki meal. Finally, check-out was disappointing. When the bellhop asked how my stay was, I said, "I should have stayed at the Park Hyatt." No follow up. When the desk agent asked me how my stay was, I shrugged. Again, no follow up. No one cared. But you should. There are too many fantastic hotels in Tokyo for you to waste your money here.
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Gloria S.

Yelp
Nice hotel! The food for breakfast was great! The staff were so nice. They knew we had kids with us and immediately upon check in, they presented the kids with specially wrapped cookies. Inside was very clean and smelled good. Would definitely come back here again.
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Bevano L.

Yelp
This is the fanciest hotel I've been and the only hotel i know with lobby at a high floor (28th). The view from lobby, restaurant is mesmerizing as it's overlooking the river. The room is new, and much bigger than a standard room from Hilton. It certainly has the wow factor when you enter the room. Big bathroom with bath tub in the middle, big oval light on the mirror, automated bathroom curtain that separates bathroom from living room. The room blind and curtain is also automated which is pretty cool. Definitely a good place to stay if you can afford it
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David S.

Yelp
Posh. Lavish. Romantic. Rooms have an amazing view of Tokyo Bay. And a touch cold. When I came here, there was a HUGE line for checkin. Literally people were being told to sit and wait. Took almost 30 mins just to get to the desk. Then the room wasn't quite ready yet (it was post check-in time). So they gave us a complimentary drink at the bar while we waited. Hey guess what, checking out, same deal. Huge line and had to wait. The room was amazing and the hotel kinda isolated but close to the station (as many are in Japan). So ya, I'd come back but it wouldn't be my first choice.
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Seema S.

Yelp
They had that amazing customer service I always look for! We had a wonderful family stay there. The customer service was polished, kind, efficient, thoughtful, and really sweet. The breakfast options were perfectly layed out and so pleasing to the eye as well as the palate, the view was amazing, and I would absolutely go back.
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Kit C.

Yelp
everyone in this hotel was super polite and highly efficient. staff here definitely helped us make the stay easy and cozy. everyone was super friendly and helpful. we ordered breakfast room service everything was great except for the pancake but it wasn't bad.
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Chris P.

Yelp
A truly well done hotel, from well-appointed and fastidiously cleaned rooms and public spaces to wonderful restaurants (including a bang-on breakfast room, Cerise) and impeccable service. The latter has been some of the best I've encountered the world over (I travel 2-3x month for business and am fortunate enough to stay in beautiful hotels). Well located near a park and the Shibuya station, too, and with impressive art exhibition installations in the lobby and surrounding areas. Pricy, but with ample reason.
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Ty W.

Yelp
This is my favorite hotel I've ever stayed at! The executive level customer service was impeccable. The rooms were spotless and had amazing views. Also, all of the staff were extremely friendly and helpful. When I go back to Tokyo I am 100% staying here again. Also, the afternoon tea is delicious.