Cook Out

I went to Cook out several weeks back and when I got home and bit into my burger it was barely cooked. Giving the benefit of the doubt, I figured this was a one-time incident and went back this past week. Shame on me, because when I got home yet again burger very undercooked. I'm glad I decided to cut into it to check for doneness instead of trusting it and biting into it. I won't be back, this is unacceptable.

Went to cookout tonight and placed my order, when i received it the food was cold. Went back and stood at the window for 5 minutes for someone to come over and help me. When the young lady came around the corner eating her meal (which i assume was hot) she set it down promptly and asked what was wrong and i explained it was cold. She took the food back in with out any further info about 10 minutes later she comes to the window and hands me a bag but quickly pulls the receipt off of it. To my surprise its the same cold food. Well i learned my lesson Cookout will never receive another dollar from me.

I drive 15+ min to this location when I live next to one why ? Bc of things like today. First of all the food was AMAZING 👏 🤩 don't get me started on the half & half TOP TIER !!!! 💯💯💯💯💯 HANDS DOWN BEST TRIP SO FAR !!! Definitely going every Saturday at around 10ish pm !!

Ordered seasoned fries and got cheese fries. Cashier was very short and unpleasant. If you dont like your job then don't work there. Management needs to hire better people or just plain new Management.

The young woman at the window, Jaysha, was the loveliest and most sincere employee. She smiled and gave me my Oreo milkshake and fries. To be honest, she's the sweetest staff I've ever seen there! :)

Love Cook Out and all their options. The White Cheddar Cheese Bites are my favorite of the sides.

I don't know where to start, ordered and had to ask for the rest of our order after paying 26 dollars and only receiving one tray. Had to repeatedly tell the young girl that there's more. Fine whatever, we get home after receiving the whole order ,the big double burger had the small patties not the normal patties, burnt and barely any cheese. Our spicy chicken sandwich was a regular sandwich only spice on it was black pepper. I wish I looked at the reviews before going. Just go the extra distance if you really want cook out, avoiding this location.

We stopped at the 70 business location in Clayton and I won't be going back. The guy mumbled into the microphone so low I couldn't hear him. He could not get the order right so a woman came on and after two more attempts we finally got the order made. We proceeded to the window. The guy in the window never said a word, just looked at me. I handed him my card. He took it, swiped it, handed it back and still never said a word. He handed me the drinks, still not a word just a blank "I hate my job" stare. Finally got the bag of food and it was missing food. I sat there waiting for him to open the window back up which he finally did (still not uttering a single word). I told him what we were missing and he closed the window. A woman then appeared and I told her what we were missing. She asked what we ordered. I gave up on trying to use words since no one there seemed to comprehend anything and I pulled the receipt off the bag and handed it to her. She asked again what I was missing (I had already told her and him three times). She comes back with the missing food and hands it to me without a word. I wouldn't go back there if the food was free.