Cook Out

I don't know where to start, ordered and had to ask for the rest of our order after paying 26 dollars and only receiving one tray. Had to repeatedly tell the young girl that there's more. Fine whatever, we get home after receiving the whole order ,the big double burger had the small patties not the normal patties, burnt and barely any cheese. Our spicy chicken sandwich was a regular sandwich only spice on it was black pepper. I wish I looked at the reviews before going. Just go the extra distance if you really want cook out, avoiding this location.

We stopped at the 70 business location in Clayton and I won't be going back. The guy mumbled into the microphone so low I couldn't hear him. He could not get the order right so a woman came on and after two more attempts we finally got the order made. We proceeded to the window. The guy in the window never said a word, just looked at me. I handed him my card. He took it, swiped it, handed it back and still never said a word. He handed me the drinks, still not a word just a blank "I hate my job" stare. Finally got the bag of food and it was missing food. I sat there waiting for him to open the window back up which he finally did (still not uttering a single word). I told him what we were missing and he closed the window. A woman then appeared and I told her what we were missing. She asked what we ordered. I gave up on trying to use words since no one there seemed to comprehend anything and I pulled the receipt off the bag and handed it to her. She asked again what I was missing (I had already told her and him three times). She comes back with the missing food and hands it to me without a word. I wouldn't go back there if the food was free.

So I went through the drive-through there were no cars there so I ordered a large chili cheese fry, but I asked for them to cook my fries fresh so by the time I drive from the Order machine to the window, my order was already ready which means they could not have fried the french fries fresh for me so the girl called the manager and he’s gonna say oh they’re fresh why I said how could they be fresh when you have no customers in the drive-through line that means that they were sitting there so he says oh well you gotta try them first before you can make that judgment so I took a fry out It was warm on the inside of the french fry so I said this is not fresh. This is not hot so he went back to the back and supposedly made me some more french fries but when I got home, I saw something inside my french fries that didn’t look normal so I didn’t eat it because in chili cheese fries there’s nothing white slimy so that goes to tell me that They spit in my food so be careful with your food. I am a very unsatisfied customer so I hope your corporate office sees this

Possibly the worst fast food service experience I've ever had in my life. My cousin and I drove 9 hours straight from NYC back home and needed a bite to eat late at night around 11 PM. I checked the bag after ordering 5 quesidillas and I asked the girl if everything is in the bag because I saw 2 wrapped quesidillas and I assumed they were bundled together in foil. I went home and saw only 2 quesidillas....I took a pic of my receipt and food then drove back to ask for the rest of my food. They kept saying I needed my receipt and I showed them my picture of the receipt, she didnt even look at it and THREW THE BAG OF FOOD INTO MY HAND AND SLAMMMED THE WINDOW SHUT with a nasty look on her face. THEY DIDNT EVEN MAKE THE CORRECT QUESIDILLAS I ORDERED THAT I PAID FOR WITH MY OWN MONEY. I WILL NEVER COME BACK TO THIS PLACE ID RATHER STARVE AND DIE

We have been to this location several times, no issues. Friendly staff, our order was correct, and food was good. Our favorite place to stop for a quick dinner on the way to hockey games.

My mom bought 40 dollars of this junk, my cajun wrap tasted disgusting, shakes were okay and cheddar burger was okay but all was wrapped super messy. Only teens seem to work here, ones who are impatient and dont listen, asked what so many times we had to ask them to repeat back and they still got it wrong.

Ordered from this place via the drive-thru, food was tossed into bag as everything was opened and/or torn. Items were missing from my order, a burger and hot dog I got charged for but never received.

Owners bought an old iconic diner under the informal agreement with the former owners that they would leave the diner open. The new owners reneged, demolished it, and created this monstrosity instead. Greedy and dishonest!