Geneva B.
Yelp
Yeah, I may have to stop spending money at Cookies . I get real irritated, when you get different outcomes depending on what employee or manager you deal with. I get even more irritated, as a regular customer since it was Essence; that you all are promoting just ANYBODY to management positions. Who have no social, or customer service skills. There's a young lady with pink hair, that you recently promoted to Manager that has a condescening attitude. One let's be clear I'm not a child, so don't speak to me as one; because as soon as i'm waiting outside to let you know i'm not to be played with you're going to want to make me an "angry black woman". It doesn't matter from security, to bud tenders, to management, and inventory I treat everybody the same and actually have a GREAT relationship with everybody from Johnny to Red to everybody inbetween. I'm one of their best DAILY customers, but trust my good money can be spent elsewhere.
SN: I have been getting the BOGO on my motivators for the past week, I was told by management 7/26/22 that they would honor the promo as well as using my industry discount as that's how it's been done multiple times and because i've been told the same thing multiple times. However tonight upon arriving, the only manager was the pink hair girl you all just promoted. Who felt like telling me about some meeting you all had, which holds and bears not weight with me as a customer. If you tell me something, I HOLD YOU TO IT. I also don't like the attempts of trying to get a reaction out of me, talking about I can't be on my phone which is an airpod and my phone is in my pocket. I have been coming to this location since 2019, with the SAME ROUTINE and DOING THE SAME THING. Rather it's walking in on my airpod, or walking into the main store with my 2 liter soda from Walgreens. Apart of the reason this is allowed, is because i've built such a great relationship with the staff and they know I have no ill intent and never come in with a bad attitude. However, I have no issues reciprocating energy and i'm sure that's not what you want.
It's apparent you all are hiring and promoting people, based on friendships and not the need of customers or the store. I will be in to speak with Johnny and Dylan (the GM I think that's his name) ASAP to see what you all are going to do to rectify the situtation. As a customer that comes in EVERY DAY, I know how much my stuff is. So when i come in knowing my total is going to be $30, after taking a Lyft and having to walk to 3 different stores because systems were down; it leave a bad taste in my mouth when you all randomly want to change things and only one manager seems not to know what I was told or what's being honored for me. I'm also aware that she can't count, because if it's buy one get one; after taxes it's $38 however the "manager" kept telling me my total is $48... HOW SWAY?! Even without my industry, that's not correct.
All these app & payment updates, but no training?
Most the staff is good about recognizing regulars, but it's definitely hit or miss depending on who's working. Your VIP customers that come in every day, and have spent over $8,000 at your location should be treated the same way the owner treats his friends and gives them special privilges.
The staff will ask to bum cigarettes, ask you to smoke them out; but don't come up there short on your money... nobody can help.
