C T.
Yelp
I had a terrible experience here and don't intend to go back. I went into the store with the intention of buying a large quantity of individual craft beers. I mean, a LARGE quantity (this was a gift.) When I went to the beer corner, I found two young guys, one who was telling the other he would soon be taking his break. Neither acknowledged my existence and though I might have liked some recommendations, I just forged ahead on my own. At one point I was looking at some beer near the entrance to the beer section. Another employee brushed past me and seemed annoyed that I was in the way. I decided to get out of there with what I had, still quite a few singles but only about 1/8th the number I intended to buy.
At the register, a guy rang me up, I was about to pay with my card when a young woman stepped up and said something to him. I think he may have been in training. Anyway, she proceeded to look at each individual bottle / can and I asked her what she was doing. She said he missed one. Fair enough. Just cancel the transaction and start over, right? Nope. She was going to dig through every bottle and match it with the register tape. As you can imagine, this took QUITE a lot of time. It seemed to me she had an inordinately difficult time matching the bottles to the receipt. Needless to say, the line of customers were building up behind me.
I noticed about 5 guys (employees) standing around shooting the breeze. Not one seemed to have the sense to, you know, open another register to check out the large number of people waiting behind me. At one point there were 12 other people in line! And Miss "he missed one," was plodding along, veerrrry slowly, trying to find that one missed beer. I don't know how long it actually took, but I'm sure it was at least 10 - 15 minutes and possibly longer. If I had been the owner / manager there, I would have just let the customer have the supposedly extra beer rather than hold up so many people and create the very obvious ill-will and tension that was created.
When a business hires people who lack sense (like employees who see a lot of customers waiting to check out but don't open a register -- or an employee who creates a lot of aggravation like the one who was matching the bottles to the receipts,) rather than just losing a tiny bit of money on one bottle of beer but keeping the good will of over a dozen customers, then I don't like to support that business with my business. I like businesses that are run professionally, properly train their employees and employ people who use a bit of common sense. There is waaayyyy too much competition out there. Cools Springs Wine and Spirits does not need my business.