CoolRooms Palacio de Luces

I have not stayed there yet but i really loved their treatment of clients and responsiveness. Planned to stay in this hotel but due to family circumstances had to cancel the whole trip. Reservation was non refundable initially but after explanation of the situation they proposed me the voucher which i can use in next half year which leaves me with a good impression of the hotel and i am eager to be there soon. Really appreciated

A lovely modern hotel with a traditional palacio exterior. Our room was in the Palacio part of the hotel and was huge, beautifully furnished and included many accompaniments, including delicious chocolates. The staff were extremely helpful , friendly and efficient. Food , including breakfast was excellent. The dining room is beautiful with great views. It would have been nice to eat outside if the weather had been better. The pool, gym and spa facilities are also excellent and a good range of reasonably priced treatments are available. There is a free EV charging point which staff manage to ensure that different users can access when the previous car is charged. There are many pretty towns along the coastline though parking for people with mobility issues is somewhat limited. We have never been to this part of Spain before and would be happy to travel again and stay at Palacio de Luces

We were not happy with the stay at this CoolRooms. From checkin, bar and restaurant staff, spa, and check out, all of our encounters were disappointing due to the staff attitudes. Very cold and borderline rude. It really put a damper on our stay because otherwise the hotel itself is nice. The rooms are a good size. We found the room lacking bar soap and wash cloths in the bathrooms but otherwise comfortable. By comparison we also stayed at CoolRooms in Madrid and all of the staff were friendly and we really enjoyed our stay at the Madrid location. Coupled with the bad food we had at Tella, next time we are in this area we will not stay at this hotel again.

Just amazing. I give as a present to my parents a 4 nights at this hotel, for their wedding anniversary, and I couldn’t be more happy choice that I made. The workers are incredible polite and respectful taking care about all the small details, the attention that they gave to my parents was impressive.

Where do I start? This hotel is a mixed bag. The property itself is beautiful, and the rooms are fantastic. However, the staff doesn’t appear well-trained or particularly happy, which affects the overall experience. For instance, our used wine glasses were not replaced, and the reception staff was less than efficient. The breakfast room is gorgeous with a fantastic view, but the food falls short. In contrast, dinner in the same room was excellent, with both the food and service being top-notch

CoolRooms Palacio de Luces is a masterpiece of luxury, comfort, and world-class hospitality. I can’t recommend it highly enough. If you’re looking for an unforgettable escape, this is the place to be. I’m already dreaming of my next visit!

Outstanding hotel with amazing staff . The food is excellent and served in a dining room that will stay long in your memory.. The hotel is beautifully designed blending modern with more traditional Morris fabrics. This creates a most enchanting environment that is chic but not stuffy Stay here

We simply had the most enjoyable time at Pacacio de Lucas. The staff was kind, attentive and helpful in making our first visit to Asturias lovely. We happened to be there during a quiet time and felt lucky to be enjoying such a beautiful property. We took advantage of the spa area and had massages - Mar was especially wonderful. From start to finish we had a great visit. The rooms were decorated beautifully and the bed was quite comfortable. I would recommend this property without hesitation. Oh - and I left behind a cherished necklace in the bathroom and they sent it off immediately! I'm happy to have it back. We will most definitely be back to this property.