Chris R.
Google
This was the worst dining experience that we had in our entire trip. Where repeat customers Cooper Island is in the past we’ve had decent experiences. However, this time for dinner was terrible to say the least. We were literally the first party that got seated and had all types of issues. first, the house was not at the stand when we went to get seated so one of the servers took us to our table along with taking our drink orders. Then a different server brought out our drinks and took our meal order. That was the last customer service we had. We waited for 45 minutes for a meal to come out, and all five meals came out cold. We were never asked if we needed another drink or how the meal was going. We brought up the issue of the cold foods and the manager, and she came to our table to talk to our party. We told her that all of the food was cold, the meat, the sides, and the vegetables. I had stated to her that it tasted like the meat had been sitting out off the grill for at least 10+ minutes she had the audacity to look me in the eyes and tell me “that was not possible”. No offense, but as an American that lives in the Midwest, you’re not gonna tell me how the steak was not cold. After we expressed our frustrations, she rolled her eyes, did a chuckle, and then walked over to the kitchen as to address something. Listen, if a customer comes and tells you that the food is not up to standard, just do the appropriate thing and apologize and ask how it can be rectified. We were again the first party to be seated and it took as long as it did for the food to come out and it was cold. Not to mention that the kitchen closes for three hours after lunch to do prep. I also want to mention that the operations of the service was awful. They had all of their servers going into all of the sections, which attributed to them not being able to be a attentive to their parties. They need to have one or two servers per section and not running all over the place. Also, we had coffee from the café and it was bad.