John H.
Google
This was our fifth visit to CIBC, and unfortunately an unpleasant experience. The restaurant was completely booked, and seemed to be understaffed for the number of guests they had. A first round of drinks arrived fairly quickly, but once we placed our dinner order we were left sitting at the table for almost 40 minutes before our meals arrived. As we started eating we quickly realized all of the main courses were cold. I don’t mean not piping hot-I’m talking they were at room temperature. We would have mentioned it to our server, but she never came back to check on us or see if we wanted more drinks, which by then were long gone. With no other option at that point, we ate our cold dinners.
Badly disappointed, I approached the hostess, who was dealing with another unhappy customer. When it was my turn, I told her about our cold dinners. She asked what table we were at and I showed her. While I waited at her desk, she informed the manager of our complaint. The manager went to our table, and asked my wife what the problem was. My wife informed her that all our meals arrived cold. She replied “that’s impossible “ and walked away.
The hostess wound up deleting the $40 service charge from our bill, but we still paid $250 for bad service, cold pork and steak, and congealed sauce.
Bottom line is CIBC is no longer the great place it used to be. Do yourselves a favor and spend an extra day at Norman Island instead.