Wagner C.
Google
We wanted to follow up and say how impressed we were with how Cooper Mill handled our experience. The service afterward was phenomenal. The team reached out proactively to make things right and took our concerns seriously. They were extremely helpful and reassuring, especially in explaining that all ingredients involved that night were removed to make sure no one else experienced what we did. They also assured us this was a one off incident, which we appreciated.
I especially want to call out Chelsea for going above and beyond. She was incredibly helpful, took the time to walk me through everything, and made sure we received a refund for our experience. She also explained that the 40 percent tip was applied because our group requested special seating, something I wasn’t aware of at the time. Once she explained it, everything made sense, and I was really happy with how transparently and professionally she handled the situation.
Mistakes can happen anywhere, but the way Cooper Mill responded says a lot about their standards and customer care. We truly appreciate the follow up and the effort to make things right.
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I genuinely don’t even know where to begin with Cooper Mill, because this was one of the worst dining experiences I’ve ever had.
Let’s start with the food. It was just ok. Nothing memorable, nothing impressive, nothing even remotely worth bragging about. For the prices they charge, I expected something far better than average. If the experience had ended there, it would’ve already been disappointing. Unfortunately, it got much worse.
Out of a party of 12 people, 8 of us got sick the very next day. That’s not a coincidence. That’s food poisoning. Spending the next day miserable, nauseous, and regretting every bite is not what anyone signs up for when going out to eat. The fact that over half our group got sick is unacceptable and honestly alarming. This isn’t just bad service, it’s a serious health concern.
Now let’s talk about the most infuriating part of the entire experience, the mandatory 40% tip. Forty percent. Forced. No discussion, no flexibility, no justification that made any sense. That’s outrageous. Tipping is supposed to reflect service, not be an automatic cash grab. Being forced to pay a 40% gratuity on top of overpriced, mediocre food that ended up making most of us sick feels borderline predatory.
Yes, the ambiance was nice. I’ll give them that. The space looks good, the vibe is pleasant. But a nice atmosphere does not justify insane prices, mandatory tipping, and food that makes people physically ill. Ambiance doesn’t matter when you’re stuck at home the next day wondering how a restaurant let food like that leave the kitchen.
I will never step foot in this place again. Ever. I wouldn’t recommend it to my worst enemy. Between the food poisoning, the ridiculous forced gratuity, and the complete mismatch between price and quality, this place has earned every bit of this review. Save your money, save your health, and go literally anywhere else.