Carmen Hall
Google
I’ve dined at several Cooper’s Hawk Winery & Restaurants in different states and was excited to see a new location in Georgia. My husband booked a reservation for Friday night, and when we arrived, we were seated quickly. The decor and ambiance were carefully curated. However, once we were seated, things started to go downhill.
Our server greeted us, but since we were still reviewing the menu, she said she would come back. When she returned, we placed our entire order, requesting that our appetizers come out prior to entrees. We ordered hibiscus tea, peach lemonade, a chopped wedge salad, sweet chili calamari, filet mignon with Mary’s potatoes and asparagus, and the Seasonal Chef’s recommendation: miso-glazed Chilean sea bass. After placing our order, we had to ask for glasses of water, as none were brought to us. About 15 minutes later, we finally received our water.
The drinks gradually arrived; my husband received his hibiscus tea, while I was still waiting for my peach lemonade. They provide complimentary pretzel bread, but we had to request it while waiting for our appetizers. My peach lemonade eventually arrived, but throughout the night, I didn’t receive a refill or was asked if I wanted another one.
When the bread came, I reminded our server that we would like our appetizers to come out prior to our entrees. She told us they would be out shortly, as the manager needed to talk to us about food allergies. The manager came, reassured us that our appetizers would be out soon, and then rushed back to the kitchen. Shortly after, we received the sweet chili calamari, but they were cold and hard, suggesting they had been sitting for a while, although they did have decent flavor.
Not long after, we received our chopped wedge salad and both of our entrees. Unfortunately, all the food came out at the same time, which was exactly what we had asked the server not to do. We mentioned to the manager that we had reminded her twice about bringing out the appetizers first. While she apologized, she attributed it to the error of an inexperienced server.
The salad was lackluster, and while our entrees were decent, we struggled to enjoy them since we were still trying to finish our appetizers. Once we finished, we asked for our check. It took a while to receive our check, as our server mentioned she was “working onfixing it.” While we waited, another server came to our table with a dessert, saying “happy birthday.” We explained that it wasn’t our birthday and were surprised, as we weren’t aware that the dessert was meant for us. The server then went around the restaurant before returning and stating he was instructed to give it to us. Although we appreciated the gesture, the dessert had gone around the restaurant, so we weren’t particularly interested in eating it.
Eventually, we received our check and were pleasantly surprised to see that they had deducted the cost of the salad. We appreciated this gesture, but we really wished our food had come out in a timely manner and was served hot. Overall, this visit fell short of our expectations. We hope that if we decide to visit again in the future, our experience will be much better.
