Copa Airlines - Baltimore (BWI)

I must admit, I was hesitant to book my most recent vacation travels on Copa Airlines based on all of the negative reviews and feedback I found on here and on Google.... But, I am here to say I have a totally different experience. Copa Airlines actually was not bad at all.... near perfect in some respects. The service was great, friendly, the seats were comfortable and all flights as part of my travel departed on time. Not to mention the price point, was very competitive for flights to the same destinations that I compared against US based airlines I flew to San Andreas Islands for the first leg of my trip for a couple of days stay Them, I met up with some friends in Cartagena for the rest of my trip. For both legs of my trip and return home flights, there were no issues. I will say my only gripe is the connection information tended to be lagging or lack there of between some of my airport destinations. Also, the double checking process by security personnel directly at the departing gate of your flight during my return flight was a bit annoying being that you went through this process in the airport. Hence, this can leave you a bit stressful racing from one end of the airport to the next, which was something I did not like during my trip to San Andreas on Copa Airlines. I only had a small window of time and go figure the connecting flight was on the other end of the airport in Panama City. We sat in Premium Economy and found the seats very comfortable, spacious with decent legroom. Also, on my return flight to Washington DC I chose the exit row seats which were top-notch and the best. Almost just about as much space as first class. The infotainment screen and content was was great. Lots of good movie choices, and entertainment to buy the time away. During this time, the. Service was fine and the snacks:food was good. And all, no major complaints or issues. I would fly Copa Airlines again. The price and flight schedules could not be beat in comparison to the US based airline I was considering. As I mentioned earlier, the flights departed and arrived on time. Transiting through Panama City was easy thought a bit of a walk. I would definitely recommend and use them again to travel to Central or South America.

The Panama Airlines Baltimore counters’ staff are very unprofessional and disrespectful with their clients. The supervisor in charge in the day/time we’ve been there (supposedly called Kiera) treats us awful, implementing new carry-on size requirements that has not been asked by the Copa staff 2 weeks before in Panama, where we started our flight. Apart from the additional requirements, the way she talked to us was absolutely inappropriate. It is the first time we were treated like that with Copa Airlines after years of being frequent flight members.