Maria L.
Yelp
Writing this review really hurts. But Yelp is not just for writing about good experiences - but for growth and constructive criticism where it's needed.
Let me start by saying that I have been coming to COPA for YEARS: Ever since they opened, through COVID hard times, through several price increases/inflation, etc. As a business owner myself, I understand certain unwelcomed changes are sometimes needed out of sheer necessity. But my experience when I brought a new client on his birthday last week was UNACCEPTABLE.
COPA now has two completely different sections and if you're having hookah and drinks in one section, you cannot order from food menu at all. I thought that was bizarre, but we went with the flow (maybe it's due to zoning issues/ differences of the two segments?).
But what really upset us was 1) The hookah took SO LONG to be served we asked for them to cancel it, but then all of a sudden "it is being prepared now, can't cancel" and 2) How the server just completely DISAPPEARED after saying that if we wanted water we could just serve ourselves from the tap at the end of that hookah room (and just came to check maybe twice if we wanted more hookah after it was FINALLY served or cocktails over more than an hour) -- then they had the AUDACITY to still charge us 20% gratuity for being Offline members!? The majority of Offline member restaurants do not charge required gratuity btw, and even the few occasions they do, you BET it is the most amazing service we have ever had and they really are deserving of the 20%. That 20% should have been given back to us as cashback for serving ourselves, for waiting so long for hookah and then being DENIED canceling it.
Again: I've been going to COPA for YEARS (even during COVID) and have never been treated with such DISRESPECT. Now I don't even know if I want to go back, ever, after this terrible experience. I will also tell all my clients and colleagues I know to AVOID COPA and never give them any business. This was not only a disrespectful experience to a LOYAL COPA customer, but even worse: This was an EMBARRASSMENT for me in front of a business partner.
What a SHAME :'(