Copart - Kansas City East

My worse Copart Experience Yet… Would never recommend anyone else to purchase a vehicle from this location - Waited 4 Hours To Get Loaded just to be told that the general manager is refusing to Load the vehicle that I purchased - Thanks to that Dirt Bag General Manager I Wasted my whole day at Copart and spent $300 On Towing Service to get it loaded - General Manager Name Is Jeffery i can’t believe they put such a Unprofessional And Disrespectful Human being to run this location - I contacted Customer Service and will be anything in my Power To inform people about this TERRIBLE Experience

This location keeps getting worse by the day...What is the essence of scheduling an appointment and arriving on time only to wait for over two hours just to pick up one unit. They leave just one person upfront sometimes that do not care about drivers wasting their ELD time just to pickup. Management should really look into time management for this location

I’ve had a couple run-ins at this location, but I do a lot of rebuilds threw copart and have dealt with multiple locations. Today I went to view a 2011 dodge ram I’d won for an $8000 bid. Before I payed for the vehicle. I wanted to put my hands and eyes on it to be sure it was what I saw in the photos. (sometimes copart can’t disclose all damage with simple, minimal photos. So be sure to check them out in person to be sure this is the vehicle you want!) I’ve done this many times but I knew it was a bit tough to get a view of the live vehicle at this location. But was hoping my experience and loyalty to the company would help me convince! Well.. I pretty-much walked in and got immediately shut down but one of the workers…. as I tried to plead my case and sneak that 5 minutes in to be sure this is the truck I wanted for a good chunk of my money! After a minute or two of hearing my case Stacey Henry asked me a couple simple questions to verify the vehicle. And took an extra 20 minutes out of her day to bring the truck to the warehouse. And let me view it with her, and at the end. She asked me if it was going on sale tomorrow!, which tells me even though she had no idea that I had already won the bid on this vehicle. She was willing to go above and beyond to help a customer that just needed a second to be understood. I can safely say the truck turned out to be in better shape than I thought. And Stacey Henry added a new customer to her location, as my dealer buddy was with me to view the truck. And was also very happy with the level of service we got. Remember guys. These guys deal with some angry and hateful people some days, sometimes, giving a smile and some respect. Can earn you the same. Thank you Stacey Henry. For a great experience at this location. As I’ve had issues with the other locations. I’m happy to have a kind experience to review.

I was a regular customer and I speak for those who share the same problems I have at the KC location. I am a rebuilder and need to look at the vehicle I am buying because the pictures are not accurate and don't show everything. 1st of all they don't allow you to look at the car which is problematic. I should decide if I need to spend more money on frame damage, engine damage or a BAD transmission. They basically take that decision factor away from you. When you show up they immediately shut you down and say no to viewing a vehicle. Other COPARTS have a very well organized system for viewing a car except Kansas City KS. When I'm there I see these young STAFF WORKERS on their cell phone and putting stuff in a microwave to eat not really working. If you don't believe me just show up and everything I wrote here will be validated. They don't care about you or customer service. The young black female that works the counter has terrible people skills. She is usually the only one at the counter while the waiting room is packed. Another critical factor is that they took away the seating. If you have physical limitations you have to stand in their lobby for hours. I have screws and rods all over from 4 combat tours, I have told them I can't stand for long periods of time, I also asked for a chair to sit on and they looked at me like I'm crazy. I read the last post that was given 5 stars. My question is why everyone is not given the opportunity to view a vehicle? why special treatment to that individual. That raises some serious red flags. Money has no color it's all green. LET PEOPLE SEE THESE DAM CARS AND SHOW THEM ALL RESPECT. You will see that the cars will sell like crazy! FIRE THE MANAGER AND GET NEW STAFF!!

They obviously dont want to sale too many cars. Probrably why thier nasty lot is overflowing. Front desk lady is horrible. Edit. Just got off the phone with michelle. She was very helpful, patient and an asset to this company. The woman on the right of the two cubicles at front, needs to be reprimanded for her attitude. If you dont like your job, quit. Please!

place is terrible. waited in line 3 hrs to preview cars after they texted me to come in because you have to wait in line with their kiosk. also last couple weeks they had no 1 to help preview cars. so paid $60 for service they dont supply adequately. then once you put a deposit in to bid and if you lose,, it takes up to 10 Days! the get a refund! wow they have no help. its always something. i would avoid at all cost.

Let me tell you something . This location it’s with zero organization Doesn’t matter if you make appointment or not If you are whit one, two or three car trailer you’re going to be the last one This is crazy I have appointments from 2 PM now it’s 5 and I’m still not with the car And the answer when I got from the manager it’s :-everybody have to wait!!!! If I have another option I never gonna come here again but No problem I don’t have a choice

Beware of this business. This place basically had stolen my car from a tow company lot without my permission and took it to their lot. They never notified me and my car was not a total loss it needed to go to an auto body shop. It took several weeks to get my car back. The car is now trashed inside and I had medical paperwork in the console that I needed for an appointment that someone read and threw on the driver floor. There are HIPA laws! If I could give them zero stars I would. Also while at the lot the company took my license plates.