Copper Bay Homes

This place is so good. I was super sceptical about this place at first because there was only a virtual tour and no ability to go in person to see my place. The only reason I reconsidered is by reading all the reviews on google. I'm so happy that I did. This is the best place I've ever lived. The neighborhood is beautiful, quiet, peaceful, and the place is built well. I moved in June 1st, and I had a couple maintenance issues. I contacted them and they immediately took care of all of my issues. What a refreshing experience has been. The last place I lived in an apartment complex, was a horrible experience. No maintenance, black mold, people shifting positions every 5 minutes. It was really a bad situation. The quality of the place I live in is great, the staff is awesome, and I would suggest these people to anyone.

My experience throughout the entire move-in process, from submitting the application to learning about the process and ultimately moving in, was exceptionally smooth. The communication was outstanding, and the staff were extremely friendly. Lexi facilitated our approval and guided us through the deposit and other financial aspects of the process. Ally provided comprehensive information and took over during the remainder of the move-in process, including utility setup, house information, and access. She even followed up the day after we moved in to inquire about our experience and if we required any assistance. The house is absolutely stunning. I am thrilled to be raising my children here and welcoming a new family member into this beautiful home. I highly recommend this company.

They have the most prompt responses I have ever seen, especially Ally Bird. I always think of calling them but just an email always did the job. The home was amazing. It would have been nicer if we could see it before we moved in or signed the lease but the virtual tour was assuring enough for us to sign the lease. We got a brand new cunstructed home and it was just perfect!

I absolutely love this home! We were lucky enough to be the first tenants to move in, and it’s been a joy ever since. The house is stunning inside and out it truly puts a smile on my face every time I come home. It’s a perfect space to share with friends and family, and the neighborhood has been just as amazing. The community is quiet and friendly, and the office staff at Copper Bay has been outstanding. They’re always pleasant to talk to and handle any issues quickly and professionally. I highly recommend this company and this home to anyone looking for a great place to live!

We moved from Illinois to Michigan and chose to lease with Copper Bay for 2 years while we look for property to build our forever home. Copper Bay was a perfect option for us because they had so many options in the area we wanted to relocate to. Selling our beautiful home in Illinois to go to a rental for a couple of years was not something we were looking forward to, but getting into a brand new home and even getting to choose the floor plan based on the move in date we wanted has made it a much better experience! The application process was smooth and quick and moving in was even easier. Ally from Copper Bay even got us in a week earlier than expected which saved us from having to live in a hotel for a week. Communication has been quick and pleasant and every issue, large or small, has been handled with exceptional timing and to our complete satisfaction.

From the application process with Lexi Hornbeck to the move in process with Ally Bird Copperbay has been phenomenal. Lexi communicated clearly everything that was required for the application process and responded promptly. Ally’s communication was above and beyond! She obviously has us residents as her top priority. I have had bad experiences with property management companies in the past and these two individuals have me rethinking my position. They have been extremely helpful the entire process. It’s refreshing to see they take pride in their work.

Before signing the lease, the company was super responsive and helpful, but after the lease was signed, they became unresponsive and rude. We have worked with Lexi and Ally. Before signing the lease, Lexi told us that we could install a garbage disposal in the home. After signing the lease, Ally told us we could not install a garbage disposal even though all the hook ups were available for a garbage disposal. If we had known that at the time, we would have rented somewhere else. We were also delayed moving into the home because the previous tenants left the house with flees, so we had to pay extra to stay an extra month with our previous place with Copper Bay took care of that problem. Once we finally got to move into the home, the previous tenants of 2 years had left the home a complete mess. It was so filthy and it was annoying to have to clean our previous rental and our new rental in the same week. The company did however offer a small reimbursement for the hassle, but it was worth nothing compared to the rent. After move-in, we tried calling the company several times about the issues. It ended up that they disconnected their phone line and told us the only way to communicate with them was through our rental maintenance portal. After being at the home for a few months, we took our cats to the vet, and after paying several hundreds in vet bills, discovered that our cats got flees from the house that we were told was flee-free when we moved in. The company hired someone to come take care of the flees again, but we had to pay to move our cats to a hotel for a night and pay for all the medicine. It is outrageous that we had to pay all that money just because Copper Bay couldn't bother to hire proper professionals to take care of the problem before we moved in. We have overall been very dissatisfied with the company and cannot wait to leave them behind in a couple months. Do NOT waste your time and money with Copper Bay. They do not even deserve the 1 star rating.

I wanted to give an amazing shout out to Kristin Browning at Copper Bay Homes. Kristin worked with our organization on a relocation and the level of genuine customer service as well as communication, responsiveness and true compassion she gave was beyond expectation! I can't thank Kristin enough for all of her work and dedication to make this transition not only possible, but seamless! Thank you again Kristin and Copper Bay is beyond lucky and blessed to have you representing their team!