Aimee G.
Google
Terrible service by Melanie at Cooper Blues in Doral City Center.
We were a party of two and had just sat down when Melanie approached our table with an extremely arrogant and prepotent attitude. From the beginning, she made us feel uncomfortable, as if we were an inconvenience instead of paying customers.
We ordered two Diablitas from the menu and asked if we could change the tequila. She said yes. We specifically asked if they had Casamigos mezcal, and she confidently replied, “Yes, we do.” My husband even said how lucky we were to have it available. Later, when we confirmed with the bartender, we were told they do NOT have Casamigos mezcal. That means either she lied to us or she does not know her own bar menu, which is unacceptable.
On top of that, we were drinking and she never even brought us water. Basic service was completely ignored.
When I brought the situation to her attention, instead of apologizing or trying to fix it, she confronted me in a rude and disrespectful way, speaking to me as if I was not even her customer, but someone off the street. Her tone was aggressive, dismissive, and very unprofessional. Not once did she apologize.
What made the situation even more clear was that Maria, the bartender, noticed something was wrong after I went to buy two more drinks directly from her. She came to our table to ask if everything was okay and sincerely apologized on behalf of the establishment and for Melanie’s behavior. That shows what real customer service looks like.
Customer service is about honesty, respect, and accountability. Unfortunately, Melanie showed none of those qualities. We were misinformed, neglected, and treated with disrespect. This experience completely ruined our visit and management should seriously address this behavior.