Y R.
Yelp
This past Saturday I ordered through their website a bit before the restaurant was scheduled to open, paid almost $50 for: 1 alcapurria, 1 pastel (hervido), 1 large sancocho, 1 bistec encebollado with white rice and beans, and 1 canoa. I showed up to pick up the order as indicated by the restaurant - 12:30PM and the chaos began. The food advertised on their menu was unavailable. Speaking to who appears to be the manager started telling me that they were able to make the bistec encebollado, la alcapurria, and la canoa. The rest of my order did not exist, "no tenemos sancocho hoy, tampoco tenemos pasteles" and trying to be reasonable I accepted to replace some of those items so I could just get to enjoy what I thought was going to be authentic P.R. food. BUT...it was a total waste of time and money and a disappointment on flavor. After waiting close to an hour for the sopa de mariscos (which the manager refused to explain what kind of seafood it was) and the extra alcapurria (since they didn't have the pastel), they still couldn't get their stuff together. They kept stalling me, "it's almost ready, it won't take much longer." The soup was awful, no taste, seafood was not fresh, BEWARE - it's frozen shrimp and mussels (saw the manager go out and bring back bags of it from Sedanos) - tiny shrimp and mussels in an unflavored broth with rice, cubed red peppers and onions - with a $16 price tag. In the end I had to get a refund for the 2nd alcapurria because after the hour, I said no more, they can't even fry 1 alcapurria after all the time they had me waiting. The beans were a joke, no flavor, beans in unseasoned water is how it needs to be advertised - bistec, of course also bland. I won't be returning to that place - unfortunate to see that the quality of the food and service is so poor. Got offered tap water as a courtesy drink for the inconvenience. Take the advice of this customer who did not get paid to write a 5 star review.