Ben D.
Yelp
We stayed here with a large group of people, nine families, 41 people to be exact. I'll start with something positive. Our room had GREAT water pressure.
Now for the not-so-positive. The room wasn't clean when we arrived. The first time we used the shower, the water pooled up in the tub. We discovered the drain was plugged with hair from the previous occupants. Some of the other families in our group had the same issue. We also found candy wrappers under chairs and furniture.
I was willing to overlook the cleanliness issue and give this resort three or four stars, but what happened on our sixth day knocked it down to one star. We decided to cater a group dinner with all nine families staying at the hotel. There were some tables by the bar outside that had been mostly empty all week. That seating area got busy on the weekends, but every time I saw it on a weekday, it was virtually empty. We brought in the dinner and set up at the empty tables, but the bartender quickly ratted us out. A security guard showed up, and told us we had to move because those tables were for bar or restaurant patrons. I had only visited the bar once and ordered a flat Diet Coke. When I returned the drink because it was just sweetened syrup, the bartender said, "Well, that's the only diet soda I have," and gave me a warm Red Bull instead. So that was the bar. And as far as a restaurant goes, we never saw one. Never saw a menu on a table, never saw other people eating or being served, and never had a hotel employee ask if we wanted to order food when we were relaxing at those tables. But as soon as we brought outside food, that area magically became a restaurant. If those tables really are reserved for restaurant goers, the resort is doing a horrible job marketing it.
Going back to the security guard telling us to move, he wasn't very hospitable when making this "request". Despite signs posted everywhere advising GUESTS to wear masks and social distance, this EMPLOYEE got within about two feet of our friend's face when telling us we couldn't use the tables. When she complained that he was too close and not wearing a face covering, he just turned around, walked away, and said we needed to move.
For those of you that think I'm being a Karen, I get it. I know you can't just buy food from one restaurant and take it into another. But Coral Beach Resort is in the hospitality business. The nine families in our party probably spent a combined $20k to stay here for a full week. They could have let us use the tables, or offered to set up tables in another area. They ended up sending us to a windy second-floor patio. We made the best of it, but lettuce was literally blowing off people's plates, and my friends were using their knees for tables when there were plenty of empty tables in a much calmer area, 50 feet below.
No one in our party will visit this resort again, or recommend it to anyone. I can handle a little filth, especially during a pandemic, but how you treat people matters when they are literally paying you to be nice to them.