Evan D.
Yelp
I am sorry to say that C'n'B will only be the second one-star review I've ever given on yelp. Please understand I write this in an effort to correct what I feel was an unfair policy to us and not to spread malice to an otherwise respected business in San Luis Obispo. It's not my practice to start yelp wars, name calling or otherwise. As I have reviewed other businesses in SLO for their excellence, I so too must consider the reverse. So here we go...
Jockey Box, what is it? It's beer tap built into what looks like a standard cooler. Inside the cooler on the other side of the tap is a coiled metal tube, you put ice inside the cooler to cool off the beer which settles in the coils on its way to the tap. On the other side of the coil, coming out of the cooler is a tube that connects to a keg and it's all pressured by a smaller tank of compressed C02. It's a portable beer tap... Got it? Okay good.
We needed to rent such an item for our wedding and the only place in town that seemed to supply these for rent was C'n'B. So I did my research, found out what these things cost to buy vs. rent in other cities. The average going rate is around $300 used and between $25 and $50 per day to rent.
So we call C'n'B up and find out that yes they rent them for about $40 a day but they require a $500 deposit (to ward against potential damage to the item). C'n'B apparently rents these things from the beer companies who charge them a lot of money and in turn they have to pass this liability onto the consumer. Fair enough. Still, we found this to be excessive but because we are responsible people, we figured it would be no problem. We stop in two weeks prior to the wedding, put a $20 reserve deposit on the Jockey Box and while in the store, confirmed that the $500 deposit could be made with a check or credit card. Great...
Day of the wedding, I'm the groom and I've already had a number of fires to put out that morning. I'm not crazy; let's just say I'm polite but extremely focused to get some things done. After all, I'm about 4 hours away from getting married and I had to break away to pick up the jockey box at C'n'B. I walk in, give them our reservation name and prepare to either write them a check or (reluctantly) use a credit card for a deposit. The guy behind the counter gives me back my $20 deposit and says bluntly "Cash only." I explained that we were told check or credit cards would work and he then told me that was not the case. I said "I'm 4 hours from getting married, I don't have time to get $500 cash." He then lectured me on how expensive jockey boxes were (as though I were renting a brick of gold, I ask you?) It's an igloo cooler with some Macgyvering done to it. I've had an easier time renting a luxury car at the airport! What's more, I don't care who you are or where you come from, are you really going to give a guy behind the counter of a liquor store $500.00 cash without a lawyer present?
So I shut off, I'm not giving these people my hard earned cash over a beer tap, I grabbed my $20 drove out of my way to a competing liquor store, rented a keg tap for $10 and apologized to our bar tenders that they would have to be pumping a keg all night long. Then realizing we had no ice tub for the keg, 1 hour before I was supposed to be standing next to my future wife reciting vows, I was in a line at BevMo sweating bullets renting an ice tub for the keg. After all that extra running, I had about 20 minutes to get into my tux and drive to the wedding.
So in the end all was well and while I can put this out of my mind, it needs to be asked: If they are SO valuable and SO much trouble, why offer these stupid jockey boxes at all? Why? Why? Why? And why treat a guy so coldly in his wedding day? As though I was going to steal the thing and sell it on the black market.
I suppose I'll never forget how much running around I did on my wedding day and it will be a funny story I tell for years to come. On the flip-side, those hours I wasted doing that over a stupid policy disagreement could have been better spent with the people I loved that day and for that alone, here is your star.
Good Luck but count me off your list -E