Green
Google
Dr. Alan Frank and the current dental hygienist are probably the only redeeming factors here. Outside of them, my experience has been disappointing. I’ve had several issues I stayed quiet about because I’ve been conditioned to accept poor treatment with a smile… even left good reviews and referred people before. But honesty matters, so here it is.
The case management team is a mess… unprofessional, inconsistent, and careless. They’ve gone on full vacations during my process without telling me, fallen asleep during my intake, forgotten to submit paperwork, and made me chase them like I’m their supervisor. One even said, “Um, what is you even talkin’ about?” when I called to ask a simple question. When I asked for a manager, I got bounced to the front desk and told to “call back after lunch.”
I’ve had a therapist talk to me like a child, another sigh and yawn through sessions, and I’ve been left sitting in a room for over an hour before being forgotten completely. Appointments have been scheduled wrong and canceled on arrival. Some staff are kind, but too many are rude, disorganized, or seem totally untrained.
I used to make the trip because I believed in their care. Now I’m looking for a new clinic and dental office. I’m patient, I’m respectful, and I never deserved to be treated like this.