Jennifer B.
Yelp
My daughter wanted a quaint little wedding in a garden. And thought this place would be perfect. We came to the venue two months before the wedding to look at the property and make sure it would be a good fit for her wedding. When we were there, it was slightly overgrown and we were told that it would be cleaned up, raked, and all the flowers should be trimmed back prior to the wedding. *Three days before the wedding when we came to do our walk-through, there were still some overgrown things as well as enough leaves to make several piles. Not just a few. (The leaves were so bad that they got stuck in the bride dress while walking down the aisle. )
The bridal suite was requested to be cooled off since the heat index was high for the day. When we arrived the air was on but not blowing cool air. When we looked at the filters we were shocked to see an 1/2 of thick black debris. We of course cleaned these immediately and resulted in cool air flow. Then when the bride went to use the restroom,she found over 15 spiders and webs in the bathroom (that we had to kill and dispose of they were everywhere on the mirror in the sink on the toilet). It was so disgusting. The rugs and the couch had stains. That were so bad that we ended up going and getting towels out of our car to place on the couch, so that the bride could sit in her white dress and not get dirty. The stains were on both sides of the couch cushions so they had already been flipped previously. It takes with only a little bit of effort, every few months, clean the rugs and clean the couch. If the cottage is used, it should be at least cleaned after each service. The whole cottage was a total gross mess.
We were given five trash cans with garbage bags that were provided by Corona Heritage Park, but even though they provided the trash cans that we would be paying for an additional trash service for them to be removed from the property. All garbage was placed in the trash cans at the location that they left him for us so that's where we figured they wanted us to leave it but it ended up costing me a $60 fee for them to remove their own garbage cans.
But the most disrespectful part of all of this, the lady who was in charge of the park, stayed for the entire service in with the guests...totally fine but She posted pictures of my daughters wedding and ceremony before my daughter even had a chance to look at any of her own pictures. Again, my daughter had NOT seen or posted a single picture on Facebook, Instagram or TikTok, of her own wedding before this lady posted a picture promoting their venue. It was posted within hours of the ceremony!!
This venue was also infested with thousands and thousands of mosquitoes and gnats. We were not informed that there were any issues with bugs. We had to run to a pharmacy and get bug spray for our guests because they were being eaten alive. Again this is an outdoor venue and I understand that..but we are paying for a service to be provided for us and if that means you need to spray for bugs and clean carpets, and do all of those things then that's what should be done to run your business properly.
I was also informed that within five business days of the ceremony I would receive my deposit check back in the mail. When I hadn't received it by day eight, I contacted the park, I was informed that their accounts have been compromised, and everything had been placed on a hold. I was informed that a new check would be issued and I should receive it in the next few days. That's something you should relay if there's an issue that impacts your clients, Right?!?When I received the check, I deposited it immediately. I was then contacted the following day by the Park asking me if I had deposited the check or not. ANOTHER ISSUE WITH THE REFUND???They informed me that their mailbox had been been compromised and they were having to cancel all the checks that they had issued. So then I sat and waited another five days to make sure that my bank didn't deny the check because they had another issue on their end. Total mess!