Anthony H.
Google
I love your Costa Coffee at the Lee + White location — always consistent, always solid. But my experience at your Midtown location at the Coda Building (756 West Peachtree St) was unacceptable.
I was hungry and ended up leaving frustrated and humiliated. The lady at the front was the only highlight — she made the best London Fog I’ve had. But the breakfast burrito? It was soggy, smelled off, and clearly wasn’t made with care. I asked her to get the manager so I could understand how this passed as acceptable.
The manager told me, “That’s how all our burritos are made.” I let him know that’s simply not true — the Lee + White location actually cooks them right. He said he’d call them to learn how they do it… then offered me a free drink on my next visit.
I was starving. A free drink next time doesn’t fix a ruined meal today. No offer to remake it. No refund. Just “next time.”
I already submitted a review earlier this month and haven’t heard back. I’ve still got the receipt and photos of the burrito — so let me know if you plan to actually address this, or if this is just how the Midtown location operates.