Costco Wholesale

Costco has great deals and a variety of clothes, shoes, food, appliances, you name it. The weekend is very crowded. The store could go a better job with organizing the lines for check out. For example, the self checkout has two rows of registers so there should be two lines to get to those but there’s only one line. So for a customer to see a gigantic long line is daunting. But it really was faster because it was feeding into st least 6 or more registers. Then, once you purchase your items there’s another line to get out of the store. Again, it’s one line, but they could put a barrier up and have two lines. This is where they check your receipt.

This store is almost always busy, so a visit can take a bit of time. That said, it’s well stocked and offers a great range of products, including plenty of Indian grocery options. Parking can be tricky and the checkout lines are often long, but aside from that I really like the place and the overall experience. If you’re an executive member, it tends to be a bit smoother.

I am a longtime Costco member and usually have positive experiences. However, at this particular location, I want to bring attention to a recurring issue involving my service animal, which is protected under the Americans with Disabilities Act (ADA). During my first visit, I was stopped at the entrance by an employee who requested I wait for management, even though my service dog was clearly identified and securely strapped to me for safety. After completing my shopping, I spoke with a manager who apologized and assured me that the employee would be spoken to. Unfortunately, on a subsequent visit to return an item, I encountered the same employee. Despite my calm explanation and the fact that my service animal is protected under the ADA, I was once again questioned and singled out. This repeated harassment not only made me uncomfortable but also goes against ADA guidelines, which protect individuals with disabilities from discrimination. I hope Costco will provide additional training to ensure that all staff members understand the rights of service animal handlers. Everyone deserves to shop without unnecessary interruptions or discomfort.

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Service person called me, evil, a liar, and told that I should be ashamed of myself, repeatedly. This is because me and my husband were running on fumes after checking 4 other gas stations and all were out of gas after the winter storm. We didn’t have a Costco card, and while my husband was signing us up for one, I asked someone to scan their code to see if we could avoid paying for a full year of membership we won’t use. The service guy shut that down. Then, a nice lady helped by scanning her code. Holy cow, the service guy lost it. He calls me evil, a liar and repeatedly tells me I should be ashamed of myself. I couldn’t even tell him my husband was still trying to get a membership even if I wanted to. Worse, when I’m not phased, he starts yelling at the lady who helped us, and shuts down the pump we’re trying to use and calls for the manager. Cue the manager calling us liars about being out of gas and about all the other gas stations being out. I believe the direct quote was, “oh I haven’t heard that one before.” The manager then tells us we have to go inside to get a card (not true, we got the app for the QR code), and god and I’m going to do everything I can to get that $65 back.

Costco is well known for It’s quality and reasonable prices. This branch is well organised, fully stacked, good staff, neatly decorated, always has good amount of people( busy). Rest rooms are neat & clean, has toilet seat cover sheets, hand dryers…👏👏👌🏼😍

Wonderful store, however parking is such a problem that I cancelled my membership a few years ago before coming back. It’s common to have 30 waiting for parking spots. They need to build a multi- level parking garage. Do not try to get your tires changed / serviced here unless you have 4 hours to kill. Terribly understaffed tire center. Bought my tires at a West Coast Costco that was much better run.

I just had the single worst customer service experience that I’ve ever had in my life. This Costco is the only gas station in the area to have gas for the current winter storm emergency. I went; intending to buy a monthly membership or something. I got in and a kind person saw our confusion trying to sign up and offered to swipe us so that we did not get stranded (we were running on fumes and this was the only gas station with gas in the area). The service person came over and screamed at my wife about how she was ‘evil, a liar, and should be ashamed of herself’. That is not a paraphrase; it is a quote. He shut off the gas, and called a manager. The manager was entirely unhelpful. He would not even help us buy a membership or answer questions about the cost or if there were monthly options. He also proceeded to call us liars. We eventually bought a membership online, and I will be doing everything in my power to cancel it at soon as possible. Speaking of, the customer service rep inside could not help us with that either and could not tell us if it was possible to do online. Truly, a remarkable amount of ineptitude and rudeness.