Debbie F.
Yelp
I have to say, the people in the store, customers and employees alike are a lot nicer than at the Costco where I came from, in Reno Nevada. Everybody's pretty courteous, but the one thing that stood out was the fact that I went there specifically for a dish set that I was told was in stock. My daughter and I went to the isle Where it should have been, but it wasn't. There was a bowl sitting on the display, so we grabbed the bowl and hunted down an employee. We found an employee who told us it was likely in the pallet that was on the top, and if we could find a manager who was willing to drop it so that we could get it, it was likely up there. We found Josh, the front end manager, and he was awesome! He checked on two things that we were looking for, got the pallet dropped so that we could get our dishes, and looked for the other item for us. They didn't have the other item in stock, which was fine because I already placed an order for it, but would've canceled it if I could've found it in the store. The one thing that I did not like was, my daughter and I were walking up, we were within hearing distance, and my daughter said, "there's a manager," and the general manager, who was standing there with Josh, grew wings and took off! He wanted nothing to do with dealing with customers, and that was not OK. If you're the general manager, you not only need to set an example for your employees, but you need to let the customers know that you care, so you don't run away when a customer notices that you're standing there. I won't rate the store lower because of the general manager, simply because Josh and the other employee, I didn't get his name and I'm sorry about that, made up for the discourteous nature of the general manager, who I hope they never learn to emulate.