Costco Wholesale

Do not bring your dog unless you plan to sit outside for an hr for a scheduled tire rotation. Or dress accordingly. Will be going back to Sam’s for tires, there’s no reason not to allow an ESA certified dog into the waiting area.

Most of the time I have no issues with the tire center. Prices are got customer service is good. The last 2 times now I have gone to get a balance and rotation they service has not been great. I left each time and the job not being completed. The last 2 times they have not properly placed my center caps on. The first time they just handed me all 4 and sorry we were busy and we can't put them on. The second time they left 1 hanging on with one screw. They started I was already missing them. When going back to have them finish the job they just took it off handed to me and call your rim company for more. I asked for some form of compensation due to my caps not being this way when I dropped it off in the form of a gift card or discount and was told we put down that u didn't have them and was nothing else we could do. Now my truck looks worst with one fully center cap off! Do better next time costco.

I have been to about 4-5 costcos. They all have been very consistent with the cookies. Soft center, gooey coco chips. I bought 4 cookies from this location. Every single time- exterior is overdone. Dry and cakey on the inside. Coco chips barely melted. Either the recipe is different at this location, or they are not cooking it consistent with the other 4 I have been to. Very sad.

First off, I truly believe that Costco offers the best rotisserie chickens on the market today! However, the change that was made in the packaging of said product is most undesirable. Stopped purchasing on a weekly basis because of the flimsy packaging. To go from a totally sealed plastic container to a flimsy zip-lock bag has been a joke. The bag never stays sealed and thus the heat escapes, as well as the juices of the chicken. The pricing is outstanding at $4.99 but I would gladly pay a little extra for the more dependable packaging used previously!

Costco in Lexington Kentucky has really gone downhill with their service. Their cashiers are absolutely rude!! And the managers that came to assist were no better!! I’m shocked by the lack of customer service!! The store is completely overpopulated, to the point that you can’t even shop. The lines are extremely long and to make it even worse you can’t pay to renew your membership at the register unless it is expired. Not only that if it’s expired and you want to downgrade you also cannot do that at the register. But none of that is made known until you go to the line to check out. You used to be able to upgrade and renew at the register with no issues when they first open. It’s just one extreme or another with Costco at this point! And the line to leave the store is just as long as the checkout lines. I have a membership at Sam’s Club as well and they are absolutely efficient. They have an AI scanner so that you’re not stopped at the door and not only that you can scan and check out on your app!!! Come to the 20th century Costco and work on your customer service because you’re gonna lose long-term customers!

Very clean. There is truck parking on the back. Store very well organized. Checkout lines are a bit long

I came to this Costco store for a product that I am not fully satisfied with and I walked in the store to ask whether I can return it. Meanwhile, I am aware that I purchased the product almost three years ago; if they say no, I would walk out of the store without a word of complain. I know I am exercising a benefit that only Costco can posibily give in the retail industry. I walked to the return desk and asked the associate whether I can return it; he said no, but he went to ask his supervisor. The supervisor also said no and she offered me to talk with the manager. The manager William checked my account and he agreed with my return. I did not come to Costco to enforce a return, but they accepted it with kindness and understanding. I appreciate all people who interacted with me during this process. The front desk associate and the supervisor could have easily ended the conversation with a simple “no,” yet they went one step further to check with their manager on my behalf. I appreciate all they do for me. Thank you!

It’s astonishing how fast this place works. I come regularly. No matter how many things I get, they have me in & out quickly. Even when the lines are loooong, they go faaast. Every single time. It’s like magic, but I think it is actually Great Management. I’ve watched. These managers are Focused and Moving! Much respect! 🫡