Costco Wholesale

Costco in Lexington Kentucky has really gone downhill with their service. Their cashiers are absolutely rude!! And the managers that came to assist were no better!! I’m shocked by the lack of customer service!! The store is completely overpopulated, to the point that you can’t even shop. The lines are extremely long and to make it even worse you can’t pay to renew your membership at the register unless it is expired. Not only that if it’s expired and you want to downgrade you also cannot do that at the register. But none of that is made known until you go to the line to check out. You used to be able to upgrade and renew at the register with no issues when they first open. It’s just one extreme or another with Costco at this point! And the line to leave the store is just as long as the checkout lines. I have a membership at Sam’s Club as well and they are absolutely efficient. They have an AI scanner so that you’re not stopped at the door and not only that you can scan and check out on your app!!! Come to the 20th century Costco and work on your customer service because you’re gonna lose long-term customers!

Enjoy shopping at Costco, my favorite. However the Lexington location is oversold on memberships and is irritatingly busy, crowded and long lines. Also, location on far East side makes folks from south and west a 45 minute trip one way. Thus, I often choose Sam’s in Nicholasville as better option. Need the other Lexington location soon, or loosing more business due to these issues.

I came to this Costco store for a product that I am not fully satisfied with and I walked in the store to ask whether I can return it. Meanwhile, I am aware that I purchased the product almost three years ago; if they say no, I would walk out of the store without a word of complain. I know I am exercising a benefit that only Costco can posibily give in the retail industry. I walked to the return desk and asked the associate whether I can return it; he said no, but he went to ask his supervisor. The supervisor also said no and she offered me to talk with the manager. The manager William checked my account and he agreed with my return. I did not come to Costco to enforce a return, but they accepted it with kindness and understanding. I appreciate all people who interacted with me during this process. The front desk associate and the supervisor could have easily ended the conversation with a simple “no,” yet they went one step further to check with their manager on my behalf. I appreciate all they do for me. Thank you!

It’s astonishing how fast this place works. I come regularly. No matter how many things I get, they have me in & out quickly. Even when the lines are loooong, they go faaast. Every single time. It’s like magic, but I think it is actually Great Management. I’ve watched. These managers are Focused and Moving! Much respect! 🫡

Always a five-star experience! Great products and an excellent product selection. Worth stopping by weekly to catch their sales. Friendly and helpful people at the gas pumps. We'll definitely take advantage of the expanded gas station hours!

If you like crowds, rude inconsiderate people, horrible parking this is the prefect place! Unfortunately my girlfriend loves shopping here so us men must go along. The workers are friendly and nice, hate to see the way some people act towards them but I'm sure that's part of the retail job. Good prices throughout the year on different items if you shop around.

I love Costco, and as much as I love even this one - it’s probably the worst one I’ve ever been to. They need to open another location in this town. It is SO BUSY AND PACKED with people every time I go there. You can hardly move around. The checkout is still fast and they do a good job at keeping the shelves stocked. Parking is terrible and maneuvering the isles is hard with so many people.

Normally we like our trip to costco but cashier rushed us and even pushed our groceries out of way. We told attendant we wanted to use our bags for small items and attendant totally ignored us and started placing item in cart. We may have delayed process 15 seconds by trying to bag smaller items. No have a nice day or smile from cashier. Not a good day. If costco needs to rush us out of store , we will not be back.