Costco Wholesale

Always a five-star experience! Great products and an excellent product selection. Worth stopping by weekly to catch their sales. Friendly and helpful people at the gas pumps. We'll definitely take advantage of the expanded gas station hours!

Yeah, whatever, Costco is great. But the ding dong shopping cart traffic. They need like ten security guards inside being like “NO. THAT’S NOT THE FLOW OF THIS AISLE. GATHER YOUR PEOPLE AND FALL IN LINE.”

As usual, I took my babies and my friend to shop at Costco like any other day on Wednesday, September 3rd, 2025, in the afternoon. I first stopped by the return register while in line for my turn – this is what my friend and I have witnessed. There was in line an Asian lady with barely half a cart full, followed by a white, white, white…customers waiting to have their receipt and cart checked and counted to leave, later followed by a black couple customer… A Costco staff member wearing a floral blouse with yellow/blonde short hair, counting the customer’s items, was taking her time counting every single item in the not even half-full cart of a young Asian lady with black hair, blue pants and eyeglasses. We saw that she took her time counting down every single item on the receipt and in the cart. The Asian lady pulled her cart over behind me to do a return, meanwhile adjusting her pizza box from the baby seat to the front cart area. We saw that the white floral-bloused lady took the receipts of the white customers and gave them a check with barely even looking at the receipts or carts of the white customers. As the Asian girl pulled her phone out to have a look at it, the Costco staff member with a floral blouse asked what she was doing and if she needed help. It was then that the Asian lady replied that she needed to do a return and showed her her phone. After looking at the Asian lady’s phone, she pulled away and gave her one of those unpleasant stares. She continued to check the receipts of the white customers with the same consistency she gave to the first batch of white customers. At this point, my friend and I looked at each other and had a small chat amongst ourselves about what was obviously happening. I lost track of what happened as I was processing my return, but my friend kept her eyes on her being. After turning around from finishing my return, we noticed the same floral blouse lady handled a black couple with the same temperament as she did with the Asian lady. As we started walking over to the entrance, we saw her still taking her sweet time with the black couple. We saw the dismay on the black couple’s faces, and we saw Gary, a black staff member, taking over her position, waiting for her to be done with the black couple. In the store, my friend and I cross-checked references for what happened from each of our angles and confirmed amongst ourselves that racism was racism. As I exited, I saw Gary swiping the floor near the exit. I went over to tell him what had happened and how unprofessional and unfriendly she was to people of colour, different from the white customer, and how disgusted we felt. We would like to give her the benefit of the doubt and be proven wrong. Until then, we truly believe this is racism in broad daylight. Being a customer of Costco for over 20+ years, I have shopped at Costco across the country, and in other countries; this is the first time I've witnessed such an event. Side thoughts: You won’t notice (or maybe if you're sensitive enough) while being in line that you are being cherry-picked until you observe from the side quietly…

The customer service in the membership department is not very helpful at all! I am a brand new member and I wanted to make a return. Called up there first, to see what I needed to make a return. The lady on the phone said that I can throw the nasty food away, take my receipt and get a refund. I drive 30 minutes to get there, presented my receipt and the gentleman said that he can’t give me a refund bc I don’t have the food!!!! If you ask me, their customer service needs more improvement! I’m definitely not shopping there anymore!

WOW! We have never been treated so well! Sam's needs to step up their customer service if they're going to compete with Costco. Clean, well organized and the food at the restaurant tastes so much better! I only wish they sold Hostess products. 🫤

Guess could give them a 4, but left back of trailers filthy with cardboard papers. Tired of cleaning up after you people. Even though it is a store, SWEEP IT OUT PLEASE AND REMOVE PAPERBOARD AS WELL. We do so much delivering for companies and they treat us drivers like we are low life. Companies expect us to bring in swept and clean trailers, give us respect and do the same. They were very efficient in unloading FAST, but really leaving all the trash! Thank, NOT!

This place is BUSY but also pretty efficient. Friendly staff, high quality of merchandise (as expected with Costco). Early hours for executive members is a huge plus!

I like Costco, but today it didn’t have the items I was seeking. It happens. Maybe for the better as the weekend cashier and self serve checkout lines were quite long. That aside, I’m s fan of the store.