Qingru X.
Google
I came to this Costco store for a product that I am not fully satisfied with and I walked in the store to ask whether I can return it. Meanwhile, I am aware that I purchased the product almost three years ago; if they say no, I would walk out of the store without a word of complain. I know I am exercising a benefit that only Costco can posibily give in the retail industry. I walked to the return desk and asked the associate whether I can return it; he said no, but he went to ask his supervisor. The supervisor also said no and she offered me to talk with the manager. The manager William checked my account and he agreed with my return. I did not come to Costco to enforce a return, but they accepted it with kindness and understanding. I appreciate all people who interacted with me during this process. The front desk associate and the supervisor could have easily ended the conversation with a simple “no,” yet they went one step further to check with their manager on my behalf. I appreciate all they do for me. Thank you!