Doctor Michael M.
Google
Dear Costco Customer Service,
Yesterday 06-2-2025 around 7 pm,I drove to the Costco in Santa Clara to purchase groceries. While I was driving slowly and straight ahead at a normal speed, a female employee of the store was pushing a large number of shopping carts out through the exit and hit the rear-right side of my car.
She did not stop or acknowledge the incident and simply walked away, leaving the carts unattended. I stopped my car and tried to get her attention to take a photo for evidence. I did not grab her or act aggressively—I simply held onto the cart briefly to stop her from walking away. She continued to ignore me, and another employee told me to let go and talk to a manager.
After taking photos of the damage to my car, I went to speak with the manager. Shockingly, I was confronted by four to five staff members who aggressively told me to call the police. They also demanded my membership card, insisted that I hand it over so they could take a photo, and informed me that my membership would be canceled.
When I attempted to return to the store to buy water, they told me I was no longer allowed inside, not just at this location, but at any Costco location in the future.
This treatment is completely unreasonable and unjust. I was the victim in this situation—my vehicle was hit by a Costco employee who then left the scene. I was simply trying to obtain evidence. Instead of addressing the issue fairly, the staff responded with hostility and punished me for trying to protect my rights.
I demand that:
Costco headquarters investigate this incident thoroughly;
My membership be reinstated immediately;
Costco takes responsibility for the damage to my vehicle and provides compensation for the repairs.
I never expected such unprofessional and disrespectful treatment from your staff. Please address this matter urgently and appropriately.
Sincerely
My name is Kui Ma
The employee hit my car and completely ignored the incident. She quickly changed direction and walked away with the carts, which constitutes a hit-and-run.
What’s even more unacceptable is the way the manager handled the situation—with extreme aggression and no sense of fairness or responsibility.
How can such individuals be allowed to work in a customer-facing service role?
I strongly urge senior Costco management to step in and address this matter seriously and professionally.