Karen Smith
Google
I have been so happy to have COSTCO 8 miles from my home. I buy all of my gas and food there!! Love the products.
TODAY is Saturday, and I went in to buy paper towels, bath towels (which were on sale), milk, and ice cream for my husband. The lines were long, except for self-checkout. My cart was piled high with about 20 large items. I scanned my card and began checking MYSELF out.
A tall woman with a price gun was zipping between customers. She came over to my cart, where I’d already scanned several items, and started looking through it. I asked if I could use her scanning gun, and she snapped, "NO, only I can do this." Okay. She turns and started checking things at the top of my cart. I stopped checking out and turned to ask if she was checking me out. She replied, "I checked the milk," then walked off to help someone else. I put the milk on the counter.
A few minutes later, she returned and demanded, "Where is the milk and why are you ringing that plant food up because I already did." I told her, "You told me you rang up the milk!" She denied that she said that. I then suggested, "Why don't I stop, and you finish checking me out?" She hatefully replied, "No, you can finish." Then she walks off again. I was so frustrated and angry.
My husband, who has a TBI, came over with the ice cream. I scanned it, and he started wrapping it in a towel in the place where you put items. The woman who was on the other side, runs back and unwraps the ice cream. SHE WALKS TO THE END end of my counter AND SCANS SOME BAR CODE. It hit me then: she thought I was stealing!
Then WHEN the towels stopped ringing up ON SALE. I said, "Excuse me, the $2.00 discount didn't come off the towels." She said, "Well, there must be a limit, DID YOU LOOK." I SAID, NO, I DID NOT SEE A LIMIT. People were looking, and she mumbled something to another man in line who turned and laughed. I had her remove the towels and then checked out. She said, I can get this for you SWEETIE…I wanted out ASAP. I said I am very frustrated right now.
When I got in line TO LEAVE THE STORE, I gave her my ticket. She stepped back and spent a moment. Then started taking EVERYTHING in my basket apart! I know for a FACT that something was done. I am furious, embarrassed, and have NEVER had anything like this happen. I very well may go back to Sam's Club (where I normally shopped). I called for a manager, and he just said, "Thank you for letting me know," I am so mad. Goodbye, Costco card, and gas!