Ama
Google
Disappointing experience, with no effort from staff to improve it. I was put in a room outside, with heaters that did not work, in winter.
This must be a common problem, as the hotel had many portable heaters ready to go. Even with portable heaters, room still cold. I was moved to another room inside the hotel, which still had a broken heater. Then finally on the third go, I was moved to the last room, which was fine after also having a portable heater added.
Room quality was low, had dirt/rust (pictured). At breakfast, my salmon was stale. I had to send it back, before getting a new breakfast.
When asked if there were any options to make up for my bad experience, the receptionist said “the courtesy was that we moved you to a bigger room”. Terrible service, especially understanding that I was only moved because of no heating. It was also not bigger. I do not recommend, this is not a 4* hotel.