Stacey W.
Yelp
I called Cottage Inn on State Street in Ann Arbor to have a delivery around 530pm on a Friday! I called the wrong location for where I needed the delivery and the man, Cameron, I believe his name was (location...Packard Street) was extremely helpful, gave me the number to the correct location to call and even the name of the person I should speak to, it was an unusual delivery, I'm sure! Spencer, at the State street location, howeve, was EXTREMELY rude, unprofessional and just not a nice person! I just thought, he's just having a bad day!! I thanked him profusely for doing the unusual delivery, however, when after an hour of no delivery in sight (approx 2 minutes away) I called back to inquire!!
Again, Spencer was EXTREMELY rude and unprofessional! Put me on hold, couldn't find my order, then comes back to the phone and tells me it is leaving the store now (after an hour) and assures me that it's still hot!! (which it was not)
after 20 minutes, the driver finally arrives, and is also EXTREMELY rude and nasty!! Tells me she was driving around looking for me and tried to call me several times, but amazingly enough there were no missed calls on my phone!! You see, my delivery was to a school bus sitting in a parking lot at a U of M sporting event! As a school bus driver, it is very hard to find a place to be able to get my bus into without being a problem!! I just find it easier to find a pizza place that is willing to deliver to me!! I will NEVER order from Cottage Inn again and definitely let everyone I know about my horrible experience with Spencer, his delivery driver and their awful attitude!!! It's a very sad world now a days.