Cour des Loges Lyon, A Radisson Collection Hotel

Hands down the best hotel we have stayed in. Everything was exceptional, from the gorgeous location to the Renaissance architecture to the large, comfortable rooms and delicious breakfast. We were prepared for subpar air conditioning, but even that exceeded expectations. Most of all, though, it was the staff and their superior service and attention to detail that would make me recommend this truly outstanding hotel in this most beautiful part of Lyon.

We checked in quite late by car which is a bit of a challenge, as this hotel is located in the old town section with limited driving. A code is required for vehicle entry and driving instructions provided from hotel staff were excellent, parking a breeze. Upon check in, we were warmly welcomed by staff members who even upgraded our room without us even requesting it. This hotel is an old building located in the old town section that has recently reopened after a few years. We stayed only 1 night, and the hotel felt like a bit of a maze as I walked around to get my bearings. Our room was accessed by going up a flight of stairs then down a flight of stairs which could be a bit of a challenge for anyone physically disabled. There is an elevator in the hotel. We found our room to be quite large, with amazing beams across the ceiling (very medieval castle) well appointed and quiet. There are double paned windows followed by single pane interior window to help keep out sounds from outside. Bathroom was large, clean but a bit worn which was surprising considering the refurbishment, but I think the rooms were redone and some items in the bathroom were not changed out, hence the 4.5 stars for the room. Would definitely stay again, loved the location close to all attractions and the amazing staff!

The historic building is stunning, especially on the inside, and it is one street away from the main tourist drag of the Old Town yet managed to feel separate from it. The downside of the location is that the taxi refused to take us to the hotel and we had to drag our bags for a few hundred meters through the throng of tourists to the hotel. Not the fault of the hotel, per se, but an inauspicious start one might expect a 5* hotel to have planned for or advised about. The hotel itself is thoroughly disappointing. It’s is not finished - spa isn’t ready yet, building work during the day. The bits that are finished are poorly executed. Every expense has been spared. The plastic button-press shower doesn’t work properly, the water oscillates from cold to hot, the finishes are half-arsed, the materials cheap. The bed was wonderfully comfy - on the hard side of firm - and the aircon was quiet and effective. The room was very quiet, but that was because it had no outside windows - instead having bizarrely toughened glass windows that faced into the corridor, which was itself the walkway of a private covered traboul, which is a delightful design touch but leads to a very dark room. The always-on corridor lights combined with fact that the curtains don’t close properly and no blackout blinds gave it a ‘student halls’ feel and quite how you can build a hotel in 2025 and not put plugs by the bed for phones is insane. The staff were lovely and friendly, but unwilling or unable to do anything about the flaws of the hotel. At the end of the day it is a standard Radisson hotel (derogatory) - that are obviously used to doing new-build designs - squeezed and compromised into a beautiful old building with little planning or thought into the consequences of this, which is then billed like a Mandarin Oriental. As a historical building with lovely friendly people in it, it’s a success. As a hotel, it’s an absolute failure. It would be fairly priced at a third of the price.

The hotel is perfectly located, the staff are amazing. The reason for 4 stars is twofold. The rooms are very small and very dark, even though nicely decorated. The 2nd reason is that it is very expensive, given the room sizes - think Paris rates. It is a genuinely nice hotel but the room rate was up there.

Enjoyed a most wonderful stay in this hotel. Super kind and helpful staff. Very comfortable room. Valet parking perfect. We will return for sure! Only minus point is the breakfast for 39 euros per person which is rather steep. But there are ample options around the hotel.

Absolutely top top hotel. I have a 100 nights out on hotels yearly and the attention to the customer on this one is second to none. From valet service, reception, bistro, room service, breakfast restaurant, cleaning, bar, management. Can not praise this place enough, on top the hotel just went through a magical renovation. A very speciel place.

I received an email with just two days’ notice that the Cour des Loges would be canceling my reservation. While they have refunded my rooms, no additional concessions were made for the inconvenience. I found this to be truly unprofessional, as the company must have known in at least a week in advance that the rooms would not be available… we are now scrambling to find lodging. I would not recommend this hotel to anyone I know.

Hotel was closed despite pre-paid reservation!||We had a pre-paid reservation through a booking service. We arrived last night in Lyon and had difficulty locating the hotel (it's in the pedestrian part of the old city). We tried calling the hotel 20 times with no answer. We finally located the hotel at 8:30 pm and rang the bell many times. No answer. Eventually asked the restaurant across the way if they knew anything, they told us the hotel was closed and wasn't opening until later this week. After a long day of travel, we had to hastily try to find another hotel. And now we have to deal with the booking agency and Radisson,who owns this hotel, to get a refund. This was not how we plan to spend our vacation if I could rate this hotel management zero I would.

This place was super quirky but had a lot of good things going for it. The location is right in the center of the old city with a ton of classic Lyonnais restaurants in every direction, as well as plenty of patisseries, gift shops, and the marionettes museums. The building itself is VERY Lyon, with the classic stacked staircases look you'll see throughout the old city and its traboules. But the rooms are weird. We stayed in one of the Ateliers suites. Ours was film themed. It was strange that the bathroom was along the staircase to the master bedroom, like you walked past the sink and drying off area. But then the toilet was downstairs without a sink. And there seems to be many technical issues. Ours was that the internet barely worked. There was one area my iPhone would work, but my wife's Android wouldn't connect from anywhere. Other reviews also seem to indicate that air conditioning is not reliable (but we came in November). Making up for it all though is the service. The concierge was great. The bar had excellent cocktails. The restaurant is renowned. I am happy we stayed here but in the future I'd probably stay someplace more updated, probably in the 1st arrondissement, where it would be easier to explore the entire city.

We were so disappointed in the shabby, run-down condition of the guest rooms and public areas of this iconic hotel. And it was very expensive! We were a group of 3 couples, so we had 3 rooms, and all were dark/poorly lighted, with old beds, and old bedding. We finally were told that the hotel was closing next week for about a six-month renovation! But we were not given a reduction in the top-tier room rates we paid. The rooms were quiet because the old walls are so thick, but it would be easy to fall on one of the old, windy stone staircases linking the rooms. I will be curious about how much money will be spent to bring this old abbey into the 21st century!

Bugs crawling in my breakfast delivered to room (having originally thought they were melon seeds) Disgusted, I called to have them remove the tray and showed one of the bugs. The rest of the food was understandably untouched. When checking out, I whispered how there's no way I should have to pay for breakfast that had bugs crawling in it so other guests wouldn't hear about the bugs. That's when the GM, Frank came over and started yelling at me in the middle of the lobby stating small bugs are nothing. Really? Bugs crawling ... not flying...in your bowl of fruit is nothing? I thought they were seeds and literally spit it out. Franks yelling actually made me start shaking I was so upset with his rudeness & lack of customer care. Frank should NOT be a general manager here. Two words: STAY AWAY!!! We are in Lyon all the time and there are other 5 star hotels that treat you wonderfully. This was one of the worst experiences in a hotel I've ever had and strongly recommended going for the restaurants (both are excellent) and staying elsewhere-(we think the bugs were in room and not from kitchen).

Loved this hotel. Took my Boyfriend here for a surprise weekend away and the hotel was perfect. The staff and especially the concierge were incredibly accommodating and helpful, plus so knowledgeable about the city with great recs for dinner and museums to see, opening hours etc. They even managed to find us breakfast at 4:30am when we had an early start (we went hot air ballooning - had to be there by 6am) even though breakfast doesn't begin till 7am. Loved our old room with beautiful period detail and the gorgeous old bed. The bath in same room was very romantic too. The tiny toilet in a little cupboard I thought would bother me but never did in the end. Two other points: 1. The buffet breakfast is expensive (35 EUR I think) but so worth it - delicious food, wide selection and gorgeous setting in inner courtyard of hotel. Highly recommended if you don't have lunch plans to (you'll be full for hours!) 2. We booked massages at the little spa at the back to the hotel, which was cute and the people were lovely. Disappointed by the massages which were pretty superficial - not unpleasant just not deep tissue. Fine if you just want something cosmetic, not if you are looking for relief from neck pain as I was. All in all adored this hotel and it was worth every penny.

This was a pleasant surprise in Lyon. In the midst of old Lyon, this gem of a hotel provides great service and amazing (for France) room...spacious, and well-appointed. The staff was helpful and the breakfast held many choices. I could have spent an entire morning drinking coffee in the lobby.

Very bad customer service. We have booked one room for 3 days. Our last day we came back to our room and we realize that our staff was not there. They literally moved all our belongs: clothes, perfumes, jewelry to another room. they just told us that that room was taken. I have been in many hotels and this has never happen to me. Very disappointed also with the quality of the room. Some things were dirty like the shower

This is a really special place to go on a Romantic weekend getaway. Tucked down a little side street behind a private bollard it is discreet and lovely. Inside is a beautiful courtyard, it is all very Harry Potter-esque, where you can have dinner or brekkie. I cannot remember how much the breakfast was, it certainly was not cheap, but it was fantastic! Apparently the smallest rooms really are small and don't pack your speedos unless you are only after a paddle, the pool is nice but tiny. But they upgraded us (twice) for free, so I cannot complain. Top tip- late night in the beautiful little bar, port and goats cheese - really really good.

Excellent service and quite a charming hotel with personality....but a nightmare to get to if you're driving a car. The hotel is located in pedestrian only alleyways so if you don't mind the possibility of running over someone in your car then this hotel is for you. It is situated in an attractive area of Lyon with lots to do, so I would recommend it! If you pee a lot at night, I wouldn't recommend the room with two levels cuz that's a lot of distance to travel just to get to the toilet!

For the food, they get a 5. The dishes were delicious, and the presentation was excellent. We especially enjoyed the duck cooked in an orange, not only for the flavor, but for the table-side final preparation. The servers were polite and competent. What was weird was feeling discriminated against. In the waiting lounge, others had drinks, but we weren't offered any. Some who came in after us were seated before us, and we weren't seated until I asked how much longer we would need to wait. Even when the chef went around to greet tables, ours was skipped, until the maître d' asked him to come to ours. Odd and uncomfortable. Of all the Michelin starred restaurants we ate at, this one felt the most touristy.

I am AMAZED at the positive reviews of this hotel. It is NOT a 5 star hotel by any means; it might have been decades ago, but it is living on borrowed glory. Yes it is very well located, and yes the concierge is amazingly gracious, helpful and knowledgeable, and yes the breakfast buffet is quite extensive BUT that does not make up for: 1--shower with broken floor tiles and broken door that would not close, and mildew around the vent. 2.--inferior linens, pillows with stains, a rug that was not vacuumed in the three days we were there, poor lighting, and window blinds with broken slats 3.--elevator doors with threadbare carpet and cobwebs in the elevator windows. Caveat Emptor!!!

I love 5 star hotels and I have to say this is my favorite!!! The setting as good as it gets and the staff was amazing.