Kori Leigh
Google
We stayed at this hotel for one night prior to attending a concert, hoping to enjoy the beach, as it was conveniently located between our current location and our next destination. Upon check-in, valet parking was required, which I was aware of from the provided information, and I had no concerns about that. The hotel itself was quite nice. The valet team was absolutely wonderful, and I would like to extend my sincere appreciation to them for their kindness and friendliness. The front desk staff were equally friendly and a pleasure to interact with. As a Marriott employee, I particularly appreciated this, as I was utilizing my employee rate. After checking in and arriving at our room, my experience took a turn. There was fresh urine on the toilet seat, which I reported to the front desk. While this was not ideal, it was not a major issue. The staff offered bonus Marriott points, which would have resolved the situation if I had received them. They also offered us complimentary breakfast. I was very pleased with the service recovery and understand that the front desk was not responsible for the condition of the room. However, room 740 definitely requires a thorough deep cleaning. I would appreciate it if I could receive the bonus points I was promised, and I would also appreciate it if management could contact me regarding this matter. Overall, it was a pleasant, albeit short, stay. 🌸✨️