Kristy M.
Yelp
What in the heck has happened to The Cove?! We used to live on the peninsula and went often. Since moving southside a few years ago we haven't had a chance to return but when we were invited to a friend's birthday dinner there last night, we made the trek over and were excited to eat at one of our old favorites. HUGE disappointment.
The service was absolutely awful. We were a large party and I'm a former server so I knew to give some latitude and have some patience but come on! After a crazy long wait to get drink orders taken and finally filled, the waiter managed to bring my husband the wrong beer on his first round TWICE... and on the next round? Ha! Wrong beer again!
Then the food came out in a really odd sequence and we had to do a lot of plate swapping. Not the end of the world but those PITCH BLACK brussels sprouts they brought me kind of looked like the end of the world. I've certainly had "blackened" crispy brussels before, and figured, meh, the centers will be nice and tasty and won't be an ashy mess but that was a mistake because indeed.... the black ash that used to be brussels sprouts went all the way to the core. I'd ordered those and the appetizer sparerib dish. For some reason the ribs didn't come out until quite a while after the sprouts, so I sat with my dish of ashes and watched those lucky enough to have edible food eat. My friend had nothing, not even a plate of ash, in front of her so we pouted together. Eventually the ribs come out... somehow they too are a burnt looking mess, but surely it would turn out to be just a nice crispy edge. They were also drowned in hoisin sauce and to be fair, hoisin sauce kind of does fix almost anything. So feeling pretty certain I couldn't possibly end up with TWO absolutely inedible dished I bit into them and darn it!!! What little meat was on the ribs was tough, greasy and charred.
I'm so hungry by this point I'm eating the lime in my cocktail glass and spooning hoisin sauce directly into my mouth. Speaking of cocktails- now I need more but you know what else I need? WATER! I've literally been waiting for my water since we first sat down an hour+ ago. The waiter keeps changing- it's a different guy than the one who took my order and the one who brought out the bowl of charcoal. Whatever. I'm dying now from my mouthful of lime and hoisin sauce so I beg the latest waiter to please bring me another drink and water. He comes back with another drink and gotta give credit here- the bar tender knows their business, these are GOOD drinks. I'm thirsty and have no water, so I guzzle down my glass of vodka. So now I've had a lot of vodka, hoisin sauce, and a few rounds of sliced lime for dinner. We get the bill and of course since it's a large party there's an auto-gratuity. Think it was set to 18%- which is normally a crappy tip for me, like, I'd NEVER leave less than 20%- but this whole disaster of a meal was so bad I couldn't bring myself to bump it up.
Cove.... let's get our act together again. Let's make Brussels Sprouts great again. Let's train our staff on how to track drink orders. Let's work on how to better serve large parties.