S Weast
Google
On Sat, Oct. 7 I was at Cowboy Lounge for my bachelorette party. The atmosphere was great and most staff were very kind, except the blonde bartender serving to the left of the stage. One of my friends made a comment to her mentioning that we had been waiting and she served a girl who had just walked up instead. Due to this being the nature of a busy bar, I can understand why the comment may have annoyed the bartender; however, I was standing right next to my friend and she had stated her complaint in a calm manner. The bartender responded very aggressively and started yelling at my friend saying she could leave if she wasn't happy. The bartender put the drink we had ordered on the bar, but since she was yelling at us, my friend said we would just walk to other side and order from the other bartender, and we left the drink. When we walked away, she followed us and yelled, "You need to leave!" She grabbed a bouncer and said we didn't pay for our drink and needed to be kicked out. In response to her yelling at us, I responded, "I will pay for the drink," even though we had not taken it, and my friend said the same. She was not responsive and was very rude. The bouncer brought us to the manager and we explained the situation. He said he would talk with her the next day and that we were fine to stay. It was frustrating to experience such bad customer service on the night of my party.....This being said, the bartender to the right of the stage with short hair was very kind and did a fantastic job! I also appreciated the manager listening to us and hopefully being responsive to the situation.