Lynanne C.
Yelp
I really want to like Cowshed since it's in my neighbourhood - but the service is so lacking that is puts a massive shadow on the parts that are brilliant on the spa. Today my experience became one annoyance after another for my 'Cowshed Pedicure.' I arrived a few minutes before my scheduled appointment time, and sat waiting patiently on the sofa. But fifteen minutes later, I was finally taken over to begin the pedicure yet reception seemed to be unaware that there was any delay what so ever.
Upon being seated in front of the television sets, none of the headphones seemed to be working so it was another delay to find a set that was. I was offered a complementary beverage only to have it removed before I was done. Yes, another was offered but in a 'take away' cup - as if to say, "hurry up, we're trying to close."
The woman who performed my pedicure was nice enough, but also didn't seem overly bothered to ask relavent questions - was I comfortable, how was the water temperature, and when it came to the leg massage she didn't even ask if the pressure was alright until she was done. It was TOO hard - and wonder if my legs will be bruised tomorrow as I'm rather fair and do bruise easily.
While I think the quality of my pedicure will be good (fingers crossed!), and varnish won't rub off tomorrow, I was left on my own to pull the paper off my own toes and slip into my flip flops to walk home. No one offered to help despite quite a few staff sticking around to tidy up/prepare for the next day.
Finally, upon paying, I was asked how my pedicure went and was I happy - I said "I didn't realise it was so late!" The receptionist gave a little laugh and no apology.
When service lacks, it's hard to see the good. Next time I'll just pay less and go to Prim where I know they won't try to prove to be something their not, and certainly not pay the £55 for poor service.