JoJo D.
Yelp
On June 28, 2025, my friends and I dined at your establishment under circumstances that raise serious concerns, not only about service quality but also about discriminatory treatment.
We arrived late for our reservation, but your staff assured us our party of 12 could be seated as long as everyone arrived before 10 PM--conditions we met. The restaurant willingly chose to seat us one hour before closing, yet the service we received was inconsistent, negligent, and disrespectful.
Two drinks, one red wine and one beer, tasted stale and oxidized. Oxidized wine becomes sour, flat, and vinegary when a bottle is left open too long; that is exactly what we were served. We returned both drinks without conflict.
When server Juan took orders, he stood at the far left end of the long table and collected all requests from that single spot instead of confirming face-to-face with each guest. I clearly ordered a build-your-own seafood boil with shrimp, sausage, and broccoli. When my food arrived, there was no shrimp.
After I pointed this out, Juan conferred with the manager at the order screen, proof he was unsure of what he entered. If shrimp were never on the ticket, there would have been nothing to "double-check." He returned at 10:45 PM with no apology, saying the kitchen was closed and nothing could be done. The manager echoed this, again, no apology, discount, or substitution.
When we pressed for accountability, Juan grew argumentative, saying things like, "Well, if I come to a restaurant an hour before they close..." and "I repeated your order and you said it was fine." His attitude was unprofessional and gaslighting. Throughout service he rarely left his post, reached over guests without saying "excuse me," and remained inattentive.
As a former restaurant employee, I recognize the harmful stereotype that Black patrons "don't tip." Your policy of automatic 20% gratuity effectively rewarded negligent, even hostile, service on our $300+ bill. The lack of managerial intervention only deepened our perception of bias.
I have phoned the restaurant three times requesting a managerial call back, without a single response. Your silence speaks volumes.
Given the poor service, lack of accountability, and what I believe to be discriminatory treatment, I will be escalating this matter to the following entities if it is not properly addressed:
Chicago Commission on Human Relations (CCHR)
Illinois Department of Human Rights (IDHR)
City of Chicago Department of Business Affairs & Consumer Protection (BACP)
Illinois Attorney General - Consumer Protection Division
I strongly encourage management to take this complaint seriously and address the issue appropriately before formal complaints are filed.